NTL customer service the best
08-07-2003, 12:45
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#1
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Inactive
Join Date: Jun 2003
Posts: 552
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NTL customer serivce the best
Posted at .com so thought it should be here too.
Yep you read it correct, in an independant survey conducted by the Daily Mirror, about hold times and customer service, NTL were the only company to get 5 stars.
They answerd the phone in the 2nd fastest time, sky were the fastest but charged 8ppm and had no hold music so only got 4 stars.
The companies on test were, NTL, Sky, BT (BT didn't hold up too well - 9min 16secs - given just 2 stars,and highlighted in the text, as one worse cases..) Orange, Vodafone, Powergen, easyjet, 02 and the HSBC.
I havent got a link sorry.
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08-07-2003, 13:10
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#2
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[NTHW] pc clan
Join Date: Jun 2003
Location: Tonbridge
Age: 56
Services: Amazon Prime Video & Netflix. Deregistered from my TV licence.
Posts: 21,950
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See? We've never had it soo good! 
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08-07-2003, 13:13
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#3
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Inactive
Join Date: Jun 2003
Location: Whitworth
Age: 54
Services: Sky Q, Bt Infinity
Posts: 1,546
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Well I have always waited about 50 mins for Customer Service at various times through the day. Quickest is faults only ever wait a few mins.  I think my biggest annoyance is after waiting so long I have been rushed off the phone, once or twice. Its all pressure to keep call waiting down but I don't like people when they are abrupt.
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08-07-2003, 15:22
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#4
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,159
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08-07-2003, 15:57
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#5
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Inactive
Join Date: Jun 2003
Posts: 552
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Nice one.
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08-07-2003, 16:17
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#6
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nthw.member
Join Date: Jul 2003
Posts: 94
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Quote:
Originally posted by imback
Yep you read it correct, in an independant survey conducted by the Daily Mirror, about hold times and customer service, NTL were the only company to get 5 stars.
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Good job the survey didn't include any questions because no way on this earth is ntl #1 for customer service 
Nobody has to look far to see how brilliant ntl customer service is. I saw this post on limboland earlier. What a bunch of bafoons to treat a customer like that 
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08-07-2003, 18:52
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#7
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Inactive
Join Date: Jun 2003
Location: Whitworth
Age: 54
Services: Sky Q, Bt Infinity
Posts: 1,546
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They waited 1 min and 4 seconds!! I'm Seeing it in black and white and still can't believe it.
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08-07-2003, 19:17
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#8
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Inactive
Join Date: Jun 2003
Location: heckmondwike
Age: 38
Posts: 10,767
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having rang NTL a few times in tech and CS departments just recently i can say there pickup time was instant or a few mins dont know if i was lucky i dont ring them often though 
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08-07-2003, 19:20
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#9
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Guest
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B@LLOCKS,
We all know their's area's in this country were the people have to think what their name is on the phone so I'm betting they got through to those sort of people
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08-07-2003, 19:22
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#10
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Inactive
Join Date: Jul 2003
Location: Reading
Posts: 299
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Quote:
Originally posted by kronas
having rang NTL a few times in tech and CS departments just recently i can say there pickup time was instant or a few mins dont know if i was lucky i dont ring them often though
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Well there you go!Said it in one!
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08-07-2003, 19:29
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#11
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Guest
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Anyhow their callcentre's are not linked up, They work in district's so one area can be better than other's. I bet the welsh area is the best though !
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