Pre-install & Recommend a Friend
Initially a little background to this situation: When I lived with my parents 10+ years ago, I had Virgin installed. TV, phone and later broadband, all installed upstairs - external splitter point downstairs and an external run of cable to the entry point upstairs. For numerous reasons when I moved out, they didn't take over the account and to this day have BT phone with Freeview TV, although ironically enough Virgin National as the broadband ISP.
Fast forward - their BT line is absolutely shocking for broadband, and the lure of VM broadband and CatchUp TV is proving too much. Trouble is, they've recently redecorated the house and the 3 services are required in different parts of the house. TV & phone downstairs, internet upstairs. I'm also hoping to recommend them, and get our £50 credit.
How do we go about getting pre-install visits these days? Or is there a new process to check that paths for each of the cable runs is available, that everyone's happy with? Although I can't see this being a deal-breaker, they understandably want to consult on where the install will go and make sure there's no awkward surprises come potential install day.
Thanks for any advice.