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Pre-install & Recommend a Friend
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Old 06-10-2011, 08:03   #1
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Pre-install & Recommend a Friend

Initially a little background to this situation: When I lived with my parents 10+ years ago, I had Virgin installed. TV, phone and later broadband, all installed upstairs - external splitter point downstairs and an external run of cable to the entry point upstairs. For numerous reasons when I moved out, they didn't take over the account and to this day have BT phone with Freeview TV, although ironically enough Virgin National as the broadband ISP.

Fast forward - their BT line is absolutely shocking for broadband, and the lure of VM broadband and CatchUp TV is proving too much. Trouble is, they've recently redecorated the house and the 3 services are required in different parts of the house. TV & phone downstairs, internet upstairs. I'm also hoping to recommend them, and get our £50 credit.

How do we go about getting pre-install visits these days? Or is there a new process to check that paths for each of the cable runs is available, that everyone's happy with? Although I can't see this being a deal-breaker, they understandably want to consult on where the install will go and make sure there's no awkward surprises come potential install day.

Thanks for any advice.
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Old 06-10-2011, 08:08   #2
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Re: Pre-install & Recommend a Friend

Pre install visits can be booked by the sales rep you speak with in advance of your install.

Connect a friend is done solely through the website now, I'm not sure how the end process works as I believe its all automated now, but if a rep calls to confirm the booking then you can arrange a pre install visit that way.


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All comments are my own opinion and not a direct expression of Virgin Media.
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