Avoid Virgin Mobile

Xan · 29-05-2010, 21:59

Contract tariff good 10/10

Free phone 10/10 (you do pay for it with your tariff)

Since being with VM i have been over charged and its not just me friends who i recommend to VM have as well every month.

I am on a 18 month contract and can't wait to leave plus the coverage on my mobile is pretty poor compared to o2.

Customer service -5

so a

for VM

Peter_ · 29-05-2010, 22:02

No issues with my contract or bill and the coverage is pretty good in this area and most places I visit, my only gripe is that they charge 10p to speak to an agent.

Xan · 29-05-2010, 22:08

Thats another thing 10p ... all that about,they mess up and i still have to pay to phone them.

email complaint > pls phone us if you have any other problems.

Acidphire21 · 29-05-2010, 22:17

just joined Virgin mobile today and so far soo good, only thing is im still waiting for my unlimited data to be activated but bar that its going quite swimmingly

Xan · 29-05-2010, 22:25

Better watch that one.I'm on £18 a month contract my refresh date is the 23rd but they never give me the data on that date and charge me for it.THEN tell me its my FAULT

as the data comes later than the refresh date

---------- Post added at 22:25 ---------- Previous post was at 22:22 ----------

Another thing don't upgrade your contract as this

them and you will get over charged.

Acidphire21 · 29-05-2010, 22:42

yea ok thanks byebye now

greyfox1974 · 03-06-2010, 14:46

Quote:

Originally Posted by Xan

Better watch that one.I'm on £18 a month contract my refresh date is the 23rd but they never give me the data on that date and charge me for it.THEN tell me its my FAULT

as the data comes later than the refresh date

---------- Post added at 22:25 ---------- Previous post was at 22:22 ----------

Another thing don't upgrade your contract as this

them and you will get over charged.

i was on that plan and it comes the data comes on the nexts day after ur renew date and i have canceled the contact with them cos they want to give me a second hand fone a Reconditioned 1 which only as a 6 month warranty and i be screwed for the other 9 months of my contact i wasnt gettin the service i asked for with the handset was keepin losing the signal and i was only in to the contact by 3 months and it was a lg veiwty smart

m419 · 03-06-2010, 19:26

Quote:

Originally Posted by Xan

Contract tariff good 10/10

Free phone 10/10 (you do pay for it with your tariff)

Since being with VM i have been over charged and its not just me friends who i recommend to VM have as well every month.

I am on a 18 month contract and can't wait to leave plus the coverage on my mobile is pretty poor compared to o2.

Customer service -5

so a

for VM

Good old T-Mobile reception, thats the only thing that prevents me joining again. I dunno why they stick with them!