Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | More VM Jobs could be lost to the Philippines.

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media News Discussion

More VM Jobs could be lost to the Philippines.
Reply
 
Thread Tools
Old 13-11-2017, 21:47   #61
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 5,498
RichardCoulter has disabled reputation
Re: More VM Jobs could be lost to the Philippines.

Indeed.

I've also encountered some who can barely speak English (the call centre that Asda use are atrocious).
RichardCoulter is offline   Reply With Quote
Advertisement
Old 15-11-2017, 00:54   #62
1andrew1
cf.mega poster
 
Join Date: Dec 2013
Posts: 3,956
1andrew1 has reached the bronze age
1andrew1 has reached the bronze age1andrew1 has reached the bronze age1andrew1 has reached the bronze age1andrew1 has reached the bronze age1andrew1 has reached the bronze age1andrew1 has reached the bronze age
Re: More VM Jobs could be lost to the Philippines.

Quote:
Originally Posted by RichardCoulter View Post
Indeed.

I've also encountered some who can barely speak English (the call centre that Asda use are atrocious).
Bloomin' Yorkshire folk.
1andrew1 is offline   Reply With Quote
Old 15-11-2017, 02:42   #63
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 5,498
RichardCoulter has disabled reputation
Re: More VM Jobs could be lost to the Philippines.

Lol, it's in the Philippines now
RichardCoulter is offline   Reply With Quote
Old 15-11-2017, 18:18   #64
japitts
cf.addict
 
Join Date: Apr 2008
Services: TiVo 1Tb with TV-XL Sports & Movies, 100Mb broadband, Talk Weekends. EE 3G mobile
Posts: 377
japitts is just really nicejapitts is just really nicejapitts is just really nicejapitts is just really nicejapitts is just really nicejapitts is just really nice
Re: More VM could be lost to the Philippines.

Quote:
Originally Posted by Stephen View Post
Vodafone are currently in the process of expanding their UK call centres as they will eventually stop using oversea call centres.
EE are also now advertising "all calls answered in the UK & Ireland". A few years ago this was an EE Business USP, now it's consumers as well.
japitts is offline   Reply With Quote
Old 15-11-2017, 20:10   #65
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 5,498
RichardCoulter has disabled reputation
Re: More VM Jobs could be lost to the Philippines.

I do hope that this is a sign that the tide is turning.
RichardCoulter is offline   Reply With Quote
Old 20-11-2017, 15:35   #66
Kushan
FORMER Virgin Media Staff
 
Kushan's Avatar
 
Join Date: Dec 2010
Location: Warrington
Posts: 4,340
Kushan has a bronzed appealKushan has a bronzed appeal
Kushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appealKushan has a bronzed appeal
Re: More VM Jobs could be lost to the Philippines.

Quote:
Originally Posted by RichardCoulter View Post
Indeed.

I've also encountered some who can barely speak English (the call centre that Asda use are atrocious).
I had to call Sainsbury's once and they used an offshore call centre. The call was fine and it got sorted, but the woman said she would "get that issues correctified" and even though that's not a real word, I now wish it was.
__________________
My views are my own and in no way reflect those of Virgin Media.
Kushan is offline   Reply With Quote
Old 20-11-2017, 15:47   #67
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 5,498
RichardCoulter has disabled reputation
Re: More VM Jobs could be lost to the Philippines.

Lol! I'm surprised that Sainsbury's have gone down this route, you'd expect this sort of thing fom the lower end of the market.

Mind you, their English staff were pretty dim at times. I bought a Freesat box from them, found that the iPlayer was due to stop working and so asked for a free alternative streaming box or a refund and for them to stop advertising them as having it available.

The response was "We cannot help you as we don't sell Freesat boxes"! I kid you not, where companies find such people I really don't know.

Our solicitor had to threaten legal action before they'd play ball and also involved the Advertising Standards Authority to get them to withdraw their false advertising.

This was about two years ago, so it looks like their customer service had already been going down before we stopped using them.
RichardCoulter is offline   Reply With Quote
Old 20-11-2017, 16:35   #68
Hugh
Hic Sunt Dracones
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 61
Services: Premiere Collection
Posts: 30,514
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: More VM Jobs could be lost to the Philippines.

A question, if I may - did you do a cost/benefit analysis on the cost of using lawyers vs the cost of the freesat box, as it’s rare for a solicitor to charge less than £100 per hour (and that’s for a junior or paralegal)?
__________________
The Dunning-Kruger effect - it explains so much....

If my post is in bold, it's a moderating decision - if not, it's not.
Hugh is offline   Reply With Quote
Old 20-11-2017, 18:00   #69
pip08456
Sad Doig Fan!
 
pip08456's Avatar
 
Join Date: Aug 2007
Location: Barry South Wales
Age: 61
Services: As I spend little time at home have an arrangemet to use a neighbours SKY connection for a small fee
Posts: 6,395
pip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze array
pip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze arraypip08456 has a bronze array
Re: More VM Jobs could be lost to the Philippines.

Quote:
Originally Posted by Hugh View Post
A question, if I may - did you do a cost/benefit analysis on the cost of using lawyers vs the cost of the freesat box, as itís rare for a solicitor to charge less than £100 per hour (and thatís for a junior or paralegal)?
Richard doesn't bother about such minor details.
pip08456 is offline   Reply With Quote
Old 20-11-2017, 20:31   #70
Paul M
Dr Pepper Addict
Cable Forum Team
 
Paul M's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 55
Services: VM Phone : Sky TV : VM Cable (350 Mbps) : Sky BB (38 Mbps)
Posts: 21,302
Paul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny stars
Paul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny starsPaul M has a pair of shiny stars
Re: More VM Jobs could be lost to the Philippines.

Aside from the fact that if it was only "due to stop working" then it was still workig at the time he bought it, and therefore not false advertising.
__________________

Baby, I was born this way.
Paul M is offline   Reply With Quote
Old 20-11-2017, 20:41   #71
Mr Banana
cf.mega poster
 
Join Date: Jul 2011
Posts: 1,199
Mr Banana has reached the bronze age
Mr Banana has reached the bronze ageMr Banana has reached the bronze ageMr Banana has reached the bronze ageMr Banana has reached the bronze ageMr Banana has reached the bronze ageMr Banana has reached the bronze ageMr Banana has reached the bronze age
Re: More VM Jobs could be lost to the Philippines.

Richard, has any company ever had staff that have met your needs? Do you ever consider that the people you call, dim, useless, thick, idiots, waste of time, lacking in basic intelligence, can’t speak English etc etc are actually human beings trying to make the best of their time on earth that they can?

Last edited by Mr Banana; 20-11-2017 at 20:44.
Mr Banana is offline   Reply With Quote
Old 20-11-2017, 21:06   #72
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 5,498
RichardCoulter has disabled reputation
Re: More VM Jobs could be lost to the Philippines.

Quote:
Originally Posted by Hugh View Post
A question, if I may - did you do a cost/benefit analysis on the cost of using lawyers vs the cost of the freesat box, as it’s rare for a solicitor to charge less than £100 per hour (and that’s for a junior or paralegal)?
I get free legal advice as part of the deal with our company legal people, otherwise, yes, it wouldn't be worth it (the STB only cost £50). I guess that companies realise this and that's how they manage to fob most people off, even when they have a legitimate case.

Quote:
Originally Posted by Mr Banana View Post
Richard, has any company ever had staff that have met your needs? Do you ever consider that the people you call, dim, useless, thick, idiots, waste of time, lacking in basic intelligence, can’t speak English etc etc are actually human beings trying to make the best of their time on earth that they can?
Yes, plenty. I expect people to be able to do the job that they are being paid to do in a competent fashion, or they shouldn't be doing it. I personally think that it's ridiculous to complain to a company about a product and be told that they don't sell them!!!

This includes myself too, the fact that my brain injury prevents me from giving 100% is the reason why I have discharged many of my duties on the grounds of disability and now only work part time.

---------- Post added at 20:06 ---------- Previous post was at 20:01 ----------

Quote:
Originally Posted by Paul M View Post
Aside from the fact that if it was only "due to stop working" then it was still workig at the time he bought it, and therefore not false advertising.
The legal bods (and the ASA) said that as it was known that the iPlayer was due to stop working, that this was not mentioned in any advertising or product description prior to purchase and that this advertising was still taking place that it was false advertising. I was awarded compensation and a free Now TV box to enable me to continue using the iPlayer.

Sainsbury's decided to stop selling them rather than amend their advertisements.

Last edited by RichardCoulter; 20-11-2017 at 21:12.
RichardCoulter is offline   Reply With Quote
Old 20-11-2017, 21:41   #73
Arthurgray50@blu
cf.mega poster
 
Join Date: Sep 2005
Posts: 6,675
Arthurgray50@blu has disabled reputation
Re: More VM Jobs could be lost to the Philippines.

I look at it this way. We are paying for a service - no matter how much you pay.

You should get that service - 95% service, no one can supply 100%.

I have quite often called customer care agents and got a lot crap. Vodaphone supply the same CS as VM. And that is total crap. I have spoken with agents with VM and what they have, sorry l couldn't understand a word he was saying. He was speaking so fast. I told him to slow down.
I spoke with VM overseas call centre, they gave me a lot of twaddle. So l just put the phone down.

The CS is very poor. But this is the cheapest way VM want to operate. Big problem is that they don't put the 'cheap' wages onto us. They put our prices up.
Arthurgray50@blu is offline   Reply With Quote
Old 20-11-2017, 21:47   #74
Hugh
Hic Sunt Dracones
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 61
Services: Premiere Collection
Posts: 30,514
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: More VM Jobs could be lost to the Philippines.

Quote:
Originally Posted by RichardCoulter View Post
I get free legal advice as part of the deal with our company legal people, otherwise, yes, it wouldn't be worth it (the STB only cost £50). I guess that companies realise this and that's how they manage to fob most people off, even when they have a legitimate case.



Yes, plenty. I expect people to be able to do the job that they are being paid to do in a competent fashion, or they shouldn't be doing it. I personally think that it's ridiculous to complain to a company about a product and be told that they don't sell them!!!

This includes myself too, the fact that my brain injury prevents me from giving 100% is the reason why I have discharged many of my duties on the grounds of disability and now only work part time.

---------- Post added at 20:06 ---------- Previous post was at 20:01 ----------



The legal bods (and the ASA) said that as it was known that the iPlayer was due to stop working, that this was not mentioned in any advertising or product description prior to purchase and that this advertising was still taking place that it was false advertising. I was awarded compensation and a free Now TV box to enable me to continue using the iPlayer.

Sainsbury's decided to stop selling them rather than amend their advertisements.
Free to you, not the company - they lost the "opportunity costs".

If they were doing it free for you, they werenít doing something that added value to the company that paid their wages.
__________________
The Dunning-Kruger effect - it explains so much....

If my post is in bold, it's a moderating decision - if not, it's not.
Hugh is offline   Reply With Quote
Old 21-11-2017, 00:26   #75
1andrew1
cf.mega poster
 
Join Date: Dec 2013
Posts: 3,956
1andrew1 has reached the bronze age
1andrew1 has reached the bronze age1andrew1 has reached the bronze age1andrew1 has reached the bronze age1andrew1 has reached the bronze age1andrew1 has reached the bronze age1andrew1 has reached the bronze age
Re: More VM Jobs could be lost to the Philippines.

Quote:
Originally Posted by Hugh View Post
Free to you, not the company - they lost the "opportunity costs".

If they were doing it free for you, they werenít doing something that added value to the company that paid their wages.
If Richard's employed by a company that's probably one of the benefits alongside a pension, private healthcare etc. Nothing's free so he probably pays for it. The deal works because not everyone will use the legal service so those who don't use it will subsidise those who use it a lot.
1andrew1 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 01:29.


Server: xenon.zmnt.net
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2017, vBulletin Solutions Inc.