04-06-2004, 17:39
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#1
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Inactive
Join Date: Jun 2003
Location: UK
Posts: 22
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NTL Broadband Medic
When I connected today, a pop-up window offered this free "superior replacement" for Correct Connect. 
May I suggest caution in accepting this offer, as a result of my attempts.
I'd be interested in reading about more-experienced members' findings. 
With my 300kB (?) connection, the whole process took me about an hour. There are three separate exe files to download and open, the last one of which takes many minutes and has a "time remaining" counter which actually increases. The licence for some third-party software grants extensive background sending and receiving rights to NTL. One of my protection programmes warned of a "serious registry change" at one stage. The end result is a window which appears when clicking an icon. It says " Broadband Medic is loading, please wait..." ... and nothing else happens. I tried downloading/installing once from the pop-up window, and then from the NTL website link, with the same result. 
When I used GoBack to revert to a time prior to this mess, it crashed each time I started to scroll back - has never done that before. I got around that by switching to yesterday's date. Can't praise GoBack enough - great parachute! Finally, I had to switch-off the cable modem a couple of times before getting any Internet Explorer sites, although all the LEDs seemed to be normal. 
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04-06-2004, 17:51
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#2
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Inactive
Join Date: Jun 2003
Location: Middleton North West Manchester
Services: up to 30 MEG CF version of Peter Kay
Posts: 1,871
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Re: NTL Broadband Medic
Good old NTL software you can rely on it as always
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04-06-2004, 17:58
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#3
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 39
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: NTL Broadband Medic
Quote:
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Originally Posted by scot
When I connected today, a pop-up window offered this free "superior replacement" for Correct Connect.
May I suggest caution in accepting this offer, as a result of my attempts.
I'd be interested in reading about more-experienced members' findings.
With my 300kB (?) connection, the whole process took me about an hour. There are three separate exe files to download and open, the last one of which takes many minutes and has a "time remaining" counter which actually increases. The licence for some third-party software grants extensive background sending and receiving rights to NTL. One of my protection programmes warned of a "serious registry change" at one stage. The end result is a window which appears when clicking an icon. It says " Broadband Medic is loading, please wait..." ... and nothing else happens. I tried downloading/installing once from the pop-up window, and then from the NTL website link, with the same result.
When I used GoBack to revert to a time prior to this mess, it crashed each time I started to scroll back - has never done that before. I got around that by switching to yesterday's date. Can't praise GoBack enough - great parachute! Finally, I had to switch-off the cable modem a couple of times before getting any Internet Explorer sites, although all the LEDs seemed to be normal. |
no such thing as a 300k connection on ntl... it will be either 150k or 600k
anyway... try uninstalling the bbmedic completely and and also correct connect from the add/remove programs if it is there, and then downloading bbmedic again from the website.
To uninstall bbmedic completely:
1. Bring up the Task Manager [press CTRL, ALT and DELETE at the same time]
End task on Motive related processes:
MotiveSB.exe
MotiveBrowser.exe
MOTIVE~1.EXE
mad.exe
2. Right click on the broadband medic icon in the Task tray, by the clock, and select Close.
3. Click on Start > Run > type the following %temp% press OK
Select the ntl folder that appears in the temp folder, Right click and delete.
4. Go to the †˜Common Filesââ‚ƚ¬Ã¢â€žÂ¢ folder by opening Windows Explorer (Press Windows key and the †˜Eââ ‚¬â„Ã⠀šÃ‚¢) or Double click †˜My Computerââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢, then go the C: drive, Program files, expand the Common files and look for the Motive folder. Right click and select delete.
MB
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04-06-2004, 18:42
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#4
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Inactive
Join Date: Jun 2003
Location: UK
Posts: 22
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Re: NTL Broadband Medic
Quote:
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Originally Posted by th'engineer
Good old NTL software you can rely on it as always
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to be fair - I have never had any problems with either the previous dial-up or this BB software. there have been the occasional slow-downs and the odd, one or two hour, black hole - but nobody's perfect.
Also, the couple of Service Support lads I have telephoned were excellent, which is a big plus. 
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04-06-2004, 20:35
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#5
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Inactive
Join Date: Jun 2003
Location: UK
Posts: 22
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Re: NTL Broadband Medic
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Originally Posted by monkeybreath
no such thing as a 300k connection on ntl... it will be either 150k or 600k
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Thanks for your helpful advice (I'm filing it away in case I dabble with this again). 
Actually, reverting my HD with GoBack restored it to the state it was in before any BB Medic software was downloaded, so I don't need to get further embroiled. 
The 300k refers to NTL's claim to have doubled the BB rates recently. Can't say I have noticed that much improvement - my originally 150kb download speeds have only increased from around 14-17kB/sec to 16-19kB/sec. 
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04-06-2004, 20:45
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#6
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Cable Forum Team
Join Date: Jun 2003
Posts: 15,119
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Re: NTL Broadband Medic
Quote:
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Originally Posted by scot
The 300k refers to NTL's claim to have doubled the BB rates recently. Can't say I have noticed that much improvement - my originally 150kb download speeds have only increased from around 14-17kB/sec to 16-19kB/sec. |
Hi Scot, its because the speed increase has not occured yet.
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04-06-2004, 20:46
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#7
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 39
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: NTL Broadband Medic
Quote:
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Originally Posted by scot
The 300k refers to NTL's claim to have doubled the BB rates recently. Can't say I have noticed that much improvement - my originally 150kb download speeds have only increased from around 14-17kB/sec to 16-19kB/sec. |
The upgrades have been announced, but not yet implemented... you will notice an increase when they are. "late summer"... watch this space
did you get medic installed in the end or did you give up?
MB
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05-06-2004, 18:45
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#8
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Inactive
Join Date: Jun 2003
Location: UK
Posts: 22
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Re: NTL Broadband Medic
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Originally Posted by monkeybreath
The upgrades have been announced, but not yet implemented... you will notice an increase when they are. "late summer"... watch this space
did you get medic installed in the end or did you give up?
MB |
 To tell the truth, I have decided to abandon my "fools rush in" tactics in favour of becoming an "angel" (read chicken!) for a little while, to see how others get on.
However, I see we obstinate ones are going to be barraged with "offer reminders" each day.
Now how can I convey my opinion on that? 
I guess my download speed increase must be due to the power of positive thinking.
Can't wait to see how much it actually will increase. Thanks for the good news, Mick, and Monkeybreath. 
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06-06-2004, 07:31
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#9
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Inactive
Join Date: Jun 2003
Location: Middleton North West Manchester
Services: up to 30 MEG CF version of Peter Kay
Posts: 1,871
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Re: NTL Broadband Medic
Quote:
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Originally Posted by monkeybreath
The upgrades have been announced, but not yet implemented... you will notice an increase when they are. "late summer"... watch this space MB |
Which late summer 2004 2005 2006
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