TiVo : Breaking your contract with VM.

[Stephen]

Originally Posted by RichardCoulter

The office of the CEO have now acknowledged that there is a "widespread problem" with the TiVo.

It is felt likely that the new TiVo will come out after the window to cancel has expired.

This can only strengthen any case that customers bring regarding the product not being fit for purpose.

I may ask Trading Standards for their view upon a product that broadly works, but not as well as reasonably expected.

no they haven't.

TiVo works, slow it may seem, but it still works and is perfectly fine for use.

That is not a major issue.

[RichardCoulter]

Originally Posted by martyh

Good grief if you are unhappy with the service VM is providing you can always leave and use another provider using the price rise as your reason instead or pointlessly banging on about bailiffs and not fit for purpose tivos ,get over yourself and ditch them or don't ditch them

No.

Originally Posted by Anypermitedroute

In the words of the former PM "for heavens sake just go"

Use the contract to get out, don't look back if you want to stay then accept it for what it is, you don't "have to have it" but same time the contract break is not an excuse to hold on to see if new one comes out these are two separate situation price rise and TiVo performance

No, the price rise is the straw that broke the camel's back so they are related.

This post is very muddled.

Originally Posted by fixerman

Where did you get the information that the CEO had acknowledged that there is a major problem with the TV service?

From my own communications with them; also someone else posted this:

Originally Posted by dodgem22

My boxes are very slow samsung 1 tb and samsung 500 gig maybe as has been suggested it is down to over utilisation and not the boxes themselves I dont know. However before the update they were no where near as slow as they are now.

My shows hangs for about 20 seconds when loading and unloading. I do not bother with the apps as my tv is much much faster at loading them but the tv is quad core.

I have spoken in depth to the Ceo office who have said it is a wide spread problem that they are aware off and are working on a fix with the Tivo software people.

Sky is not an option for me and I dont think I am brave enough to ever return to B.T.

The cynic in me says Virgin said lets brick our current boxes so people upgrade (at cost) to our new faster v6 turbo charged box v6 in tuners and v6 in power ;-)

Originally Posted by Stephen

no they haven't.

TiVo works, slow it may seem, but it still works and is perfectly fine for use.

That is not a major issue.

And how would you know one way or the other?

TiVo was so perfect that you went to Sky

[Stephen]

I would know as I worked for VM for 10 years and was a TiVo alpha/ beta tester for over a year before the public release and for many of the updates and changes after that. Also I still speak to a few people within the company.

That's how I know.

It was mostly the price changes that prompted me to leave

[Sirius]

Originally Posted by Stephen

I would know as I worked for VM for 10 years and was a TiVo alpha/ beta tester for over a year before the public release and for many of the updates and changes after that. Also I still speak to a few people within the company.

That's how I know.

It was mostly the price changes that prompted me to leave

The 3 tivo's i have all work fine, and like you i am thinking of using the price rise as a way to move out of my contract.

[RichardCoulter]

Originally Posted by Stephen

I would know as I worked for VM for 10 years and was a TiVo alpha/ beta tester for over a year before the public release and for many of the updates and changes after that. Also I still speak to a few people within the company.

That's how I know.

It was mostly the price changes that prompted me to leave

Clearly, things have changed since you worked there.

Originally Posted by Sirius

The 3 tivo's i have all work fine, and like you i am thinking of using the price rise as a way to move out of my contract.

If yours works ok, why would you need to use the price rise as a way to get out of your contract?

[vm_tech]

Originally Posted by RichardCoulter

Clearly, things have changed since you worked there.



If yours works ok, why would you need to use the price rise as a way to get out of your contract?

Because, in his opinion, the price is too much maybe?

Sheesh, just do it.

Does it really need a three page public discussion.

[RichardCoulter]

Originally Posted by vm_tech

Because, in his opinion, the price is too much maybe?

Maybe, but I assumed he'd get the VM staff discount.

Originally Posted by Paul M

Sheesh, just do it.

Does it really need a three page public discussion.

Many are finding it difficult to know what to do with the various factors at play.

[Sirius]

Originally Posted by RichardCoulter

If yours works ok, why would you need to use the price rise as a way to get out of your contract?

You answered your own question "price rise". I have had enough of them

---------- Post added at 06:18 ---------- Previous post was at 06:17 ----------

Originally Posted by vm_tech

Because, in his opinion, the price is too much maybe?

You got it

---------- Post added at 06:20 ---------- Previous post was at 06:18 ----------

Originally Posted by RichardCoulter

Many are finding it difficult to know what to do with the various factors at play.

I know i am not one of them, if i leave i know exactly why "Price rise"

Originally Posted by RichardCoulter

Many are finding it difficult to know what to do with the various factors at play.

Who are these "many"

I've not seen anyone on this forum finding it difficult yet (well, except you ).

[Sirius]

Originally Posted by Paul M

Who are these "many"

I've not seen anyone on this forum finding it difficult yet (well, except you ).

Maybe we need a poll to see how many people are finding it hard to work out if they cancel via the price rise or not

[oliver1948uk]

Perhaps many of us have more important life decisions to consider than whether or not to leave VM and pondering over whether the new box will be any good. It's only TV!

[pip08456]

Originally Posted by oliver1948uk

Perhaps many of us have more important life decisions to consider than whether or not to leave VM and pondering over whether the new box will be any good. It's only TV!

But this is Richard we are talking about. A whole different world.

[Sirius]

Originally Posted by oliver1948uk

Perhaps many of us have more important life decisions to consider than whether or not to leave VM and pondering over whether the new box will be any good. It's only TV!

I am not interested in the new box, i am interested in if i am getting value for money so i will make my decision at the weekend.

[RichardCoulter]

Originally Posted by Paul M

Who are these "many"

I've not seen anyone on this forum finding it difficult yet (well, except you ).

There is life outside this forum you know...

Basically, the problem that people have (who are in contract) is that there is only a limited time window in which to cancel without penalty.

If they don't cancel and then find that the new TiVo is poorly performing too or is too expensive, they remain locked in a contract with a slow TiVo.

An additional problem for me is that I am loathe to do business with Sky and my satellite wiring needs to be replaced.

I like and want to keep TiVo, but I want one that works properly!

The latest details that VM CS staff are giving out is that the new box will be out in November, which is after the window to cancel has expired. Very convenient for VM...

---------- Post added at 16:59 ---------- Previous post was at 15:51 ----------

Originally Posted by Sirius

I am not interested in the new box, i am interested in if i am getting value for money so i will make my decision at the weekend.

Well, if you're happy with the current box, you might as well stick with it.

It says something when even VM staff (if you still receive this) with the discounts that they receive are finding it too expensive!!!