Rentions phone number

It will not work. Customer Relations will only deal with Customers wanting to disconnect. If people are looking for offers they get passed back to Customer Care. This dosn't always happen because if someone is having a bad month they may take the call because its a easy save for them but this should happen.

[Visitor]

Customer Relations will only deal with Customers wanting to disconnect.

No true, at no time did I say I was leaving NTL or wanted to leave, but Bob gave me a super deal

It is very true, but like I said most staff will just take the call anyway and put on the notes customer thinking of disconnecting (or some other variation), then log the call as a save. better stats for them and more commision for the department.

Which is why as soon as a customer comes through I ask direct are you wanting to disconnect if they say yes or I will if you don't give me a offer then they get delt with if not its off to customer care for them

[lostandconfused]

Originally Posted by Visitor

No true, at no time did I say I was leaving NTL or wanted to leave, but Bob gave me a super deal

As you have all 3 services you are more likely to get a discount, the OP only has BB and as has been said before there are very few, if any discounts available to single service customers. Especially Broadband.

[DC_FC79]

Surely virgin want to keep theyre customers as they want to beat sky for customer numbers so surely they will offer deals to keep, obviously they wont offer stupid deals otherwise they would be out of pocket

[Visitor]

Originally Posted by lostandconfused

As you have all 3 services you are more likely to get a discount, the OP only has BB and as has been said before there are very few, if any discounts available to single service customers. Especially Broadband.

The reason I have all 3, is because Bob give me a deal

Now if you only have broadband, then a deal can be adding another service and a greatly reduced cost on both.

[BenMcr]

But then if you are adding a service, a deal can be done through standard sales, you don't have to speak to customer relations

[Visitor]

Standard sales people are no use at all, easier to get blood out of stone

I just called retentions on the 0845 454 1111 number and told them i'm thinking of leaving because my 20mb connection has degraded over the last month or so.

They have offered me the 20mb at half the price for 3 months, that's £18.50 instead of the usual £37.00. He said call back in 3 months to have it extended for a further 3 months (if the deal is still available).

BTW, I only have the broadband, I got rid of the TV and phone middle of last year.

[BenMcr]

Just so you are aware, that offer won't be avaliable in 3 months

[thedavid2007]

Originally Posted by ginge51

Hi

I've been paying like 10 per month for 2 meg broadband but now It's gone back to there normal 14.95 price so I'm going to ring up retentions and tell them that i have been offered a better broadband plus speed service from bethere so if they don't offer me aa better package I'll be leaving asap.
I'll say it nicley though
So has somebody got there number so i can ring them up please?

Thanks

I thought 2meg broadband was £18. How did you get it for £14.95?

[BenMcr]

It is, and he couldn't have

[webcrawler2050]

Just Dial 150 and ask to speak to cancelations!