Virgin Complaints Department Worse than Customer Service! - Page 2

Welshchris · 14-02-2010, 18:17

The Company complaint procedure is a joke its just there cos it has to be, their as helpful as a chocolate fire guard!

Digital Fanatic · 14-02-2010, 18:23

A link to address / contact can be found here:

Click Me!

---------- Post added at 18:23 ---------- Previous post was at 18:21 ----------

Quote:

Originally Posted by Welshchris

The Company complaint procedure is a joke its just there cos it has to be, their as helpful as a chocolate fire guard!

Regardless, you still have to go through the Company Complaints procedures first before taking it any further.

Welshchris · 14-02-2010, 18:29

Rubbish do u, i always go str8 to ISPA because i have no faith in company procedure after whats happened in the past!

Digital Fanatic · 14-02-2010, 18:35

Quote:

Originally Posted by Welshchris

Rubbish do u, i always go str8 to ISPA because i have no faith in company procedure after whats happened in the past!

Yes I know you do, but this isn't about you though... it's wilsky's issue.

MovedGoalPosts · 14-02-2010, 22:43

Quote:

Originally Posted by Welshchris

Being me i lost my temper and told him that if he was here id break nose and that was the ONLY! way my problems got sorted.

There can never ever be justification for threats of violence. If someone said that to me and I'd be making a complaint and expecting the company I worked for to back me up and terminate the customer's services.

**Paul** · 14-02-2010, 23:37

Quote:

Originally Posted by Welshchris

Rubbish do u, i always go str8 to ISPA because i have no faith in company procedure after whats happened in the past!

Its not rubbish and again, you are not helping. This is not another thread for you to rant in. If you have nothing useful to add, then move on please.

Stuart · 15-02-2010, 00:19

Quote:

Originally Posted by wilsky

No, my problem was her attitude from the moment she picked the phone up. When I made the call I wasn't expecting it, not one bit. I thought at first someone was having a laugh with me. I did try and explain the complaint to her, for about 5 minutes until her rudeness and lack of "listening" skills got the better of me. The complaint was quite complex in nature (Which I tried to explain, but, hey lets just throw a law in someones face). Hence I did not have a "Account Number" for this complaint as it involved a new install for this service. When I said I did not have an account number she said "Well you cannot be one of our customers then".

And it was this presumptuous nature and hostile tone that really got my back up.

Fair enough. I still would have asked when he was back and called back then though.

Quote:

Hmm, the guy who would have opened my account would not have been breaching the DPA as he was well aware of who I was as we was having a laugh and a chat at the end of the call and it was only the day before we was speaking. Even then he didn't have to open the account, he could have called me and gone through the DPA then!

I think it is important to stress that all I had done was ask if he was available when she threw the DPA at me!![COLOR="Silver"]

Maybe it's company procedure and she was under the impression the DPA required it? As I said, I don't know Virgin's procedures, but I know people who would lose their job for opening a customer's account details without justifiable cause. Try working for certain departments of the DSS. It's apparently a breach of the Official Secrets act if you do it there..

---------- Post added at 00:19 ---------- Previous post was at 00:15 ----------

Quote:

Originally Posted by Rob

There can never ever be justification for threats of violence. If someone said that to me and I'd be making a complaint and expecting the company I worked for to back me up and terminate the customer's services.

Indeed, where I work, that would also be considered a good reason to terminate their services, and may also be a justification for legal action.

Console_Crazy · 15-02-2010, 12:38

None of us really know what happened with this call!! Its obviously something that has upset Wilsky enough for him wanting to leave over it! I personally work in a call centre myself and I deal with about 70 people a day and at least 10 of those people will be nasty/rude to you before you have even started to announce the call....do they think this is going to make me help them? No is the answer, as someone else stated, we are human and don't deserve to be spoke to in a rude manner. I myself am always calm and polite when trying to resolve a situation. Maybe you should think twice before moving to sky?What makes you think they would be any better?