Landline dead in WN2 area - Page 2

philwhite100 · 23-12-2010, 18:19

Our daughter tells us it is an engaged sound when she calls from her landline and we get the three beeps associated with an incorrect number dialed when called from our mobile.
EDIT i checked 1 minute before the last message.

Digital Fanatic · 23-12-2010, 18:24

Quote:

Originally Posted by philwhite100

Our daughter tells us it is an engaged sound when she calls from her landline and we get the three beeps associated with an incorrect number dialed.

EDIT i checked 1 minute before the last message.

I'm wondering if yours is a seperate fault then? The outage should cause a caller to hear a dead tone (long contant tone)... I think a quick post on our Community Forum would be best.

We need to rule you out of this outage I think. I can't ask for any account information on this forum as it's against DPA.

Basically, what's happeded is, after the big outage at your cab, a load of LCN's (telco cards which carry up to 30 customer lines each) went out of service. we have been working on getting the up and running one by one.

Some other faults have been mixed in with these and it looks like your line is one of the mixed ones!

philwhite100 · 23-12-2010, 18:36

So what do i need to do next?? is there a free phone number i can call from a none Virgin mobile as calls are eating away at our credit.

Peter_ · 23-12-2010, 18:37

You will have to call 0845 454 1111 and advise the agent that you are on a mobile and they will ring you back.

Digital Fanatic · 23-12-2010, 18:41

or you could post on our Community Forum in "My Virgin Media"

http://community.virginmedia.com/

you don't need to advise on your 'phone number, they will get your account from your ip (if you post from your VM connection)

Peter_ · 23-12-2010, 18:47

Quote:

Originally Posted by Digital Fanatic

or you could post on our Community Forum in "My Virgin Media"

http://community.virginmedia.com/

you don't need to advise on your 'phone number, they will get your account from your ip (if you post from your VM connection)

Now that is the cheapest route by far and all you need to do is register.

philwhite100 · 23-12-2010, 19:41

Have called CS and they are sending an engineer on Tuesday and giving a discount on the bill.

Digital Fanatic · 24-12-2010, 12:50

Quote:

Originally Posted by philwhite100

Have called CS and they are sending an engineer on Tuesday and giving a discount on the bill.

Nice one Phil. Thanks for updating

too

philwhite100 · 27-12-2010, 09:01

Just to let you know that our landline is now working today so i have contacted CS and cancelled tomorrows engineer visit.

Digital Fanatic · 27-12-2010, 21:05

Quote:

Originally Posted by philwhite100

Just to let you know that our landline is now working today so i have contacted CS and cancelled tomorrows engineer visit.

Brilliant.. glad it's back on for you