Superhub Superhub & Virgin Media Business - Page 6

Nopanic · 02-07-2011, 18:02

Quote:

Originally Posted by ccarmock

Is there any clarity on whether the Business SuperHub & residential Superhub are one and the same device?

They are two separate devices ..

ccarmock · 02-07-2011, 18:12

Thanks for the confirmation. So I assume then that the things you are having to consider for the Business Superhub are unrelated in any way to the work being undertaken on the residential superhub.

I guess you can't comment on the revised launch date?

Kymmy · 02-07-2011, 19:30

Cost of services will be interesting.. When I first started on VMB it was a case of having advantages over the residential services such as:

1# Faster upload
2# Free tech support calls
3# Included fixed IP's
4# No traffic management

Now if you take the details put forward in the thread the only free advantage will be the no Traffic Management (and that's only on the lower packages.)

I'm seriously wondering what the advantages are in being tied down to another long term contract and paying for the upgrade??

Too little too late for an uncompetitive package at a dear price?? We'll have to wait and see..

Stephen · 04-07-2011, 09:55

Also they are no longer just fixed IPs but proper Static IPs and available on both 30Mb & 50Mb

---------- Post added at 09:55 ---------- Previous post was at 09:54 ----------

Quote:

Originally Posted by Nopanic

They are two separate devices ..

Are you 100% on that? From what I have seen its the same device.

ccarmock · 05-07-2011, 12:15

Quote:

Originally Posted by Stephen

Its coming, just a small delay. I got my briefing on the new services during the week.

I called Business sales today - was told I was due 1st July, but now likely to be a 2-3 month delay. Is this right? As Kymmy says this is now 18+ months late. Though the person I spoek to said it's all gone very quiet now.

VMB has been left way behind by other business broadband providers. The unfortunate situation for me is that BT Infinity isn't going to give me much more than the 10 Mb/s I get from VMB now so I have little choice but wait.

Stephen · 05-07-2011, 12:18

I don't think it will be as long as that at all. Will see what I can find out.

ccarmock · 05-07-2011, 13:02

Thanks it would be useful to know.....

Kymmy · 05-07-2011, 15:07

You're lucky, best I can get besides VM/VMB is 6.5Mb down 800Kb up with ADSL. No ADSL2 or Infinity here for many years yet..

Still though being a small company I can't justify spending more than the current costs especially with our industry being hit so hard

I really do hope they are going to think about freely upgrading existing customers and not just try to rely on new customers or extortionate upgrade fees for services that we should be on anyway

ccarmock · 07-07-2011, 00:15

I gather the upgrade fee for existing customers is £50
I had a call back from VMB and had a much longer conversation with someone who seemed very clued up on the next steps.

He acknowledged the delay and apologised. Said there were multiple reasons but one of them IS firmware related on the business Superhub. I asked about that device and was told it is identical hardware to the residential one but with a different version of firmware with the extra L2TP options in. However some good news is that the modem part will form the L2TP tunnel to support fixed IP not the router side and thus bridge mode will be supported, though not at launch.

He told me the likely launch time is during August as they are waiting on Netgear to issue new firmware.

qasdfdsaq · 07-07-2011, 14:18

Yikes. Bridge mode not supported at launch. Where have we heard this one before?

Stephen · 07-07-2011, 14:26

Quote:

Originally Posted by qasdfdsaq

Yikes. Bridge mode not supported at launch. Where have we heard this one before?

That may be the partial reason for delay though. Waiting on the firmware.

Kymmy · 07-07-2011, 14:27

Quote:

Originally Posted by qasdfdsaq

Yikes. Bridge mode not supported at launch. Where have we heard this one before?

That's going to mess up a lot of business networks

ccarmock · 07-07-2011, 16:43

Quote:

Originally Posted by Kymmy

That's going to mess up a lot of business networks

In what respect?

07-07-2011, 19:18

Quote:

Originally Posted by ccarmock

In what respect?

Use of owned or managed hardware at a guess - oh and the need for more than 4 network ports

ccarmock · 07-07-2011, 20:25

Quote:

Originally Posted by theoldbill

Use of owned or managed hardware at a guess - oh and the need for more than 4 network ports

The current business modem is owned by VMB. More than 4 ports can be acheived by connecting to a switch.

The issue I was concerned about was if VMB insist on their router holding the public IP address, then all devices behind that woudl have a private address ie 192.168.xx.xx or 10.0.0.0/8 etc. However they are going to offer a no NAT option with multiple fixed IP addresses than can be assigned to customer equipment.