28-07-2016, 18:26
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#1
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TiVo V6 - 500mb -
Posts: 550
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Free speed upgrade
I logged in to my account for the first time in ages and it tells me the upgrade from 152 to 200 is ready and i need to click a few buttons to activate it,
I am just curious to know if it starts a new contract in doing so.
__________________
I once had Amnesia, i remember it well !!!
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28-07-2016, 18:29
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#2
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cf.mega poster
Join Date: Oct 2009
Posts: 2,065
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Re: free speed upgrade
No new contract, no change in price.
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28-07-2016, 18:55
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#3
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TiVo V6 - 500mb -
Posts: 550
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Re: free speed upgrade
Quote:
Originally Posted by RobboEdin
No new contract, no change in price.
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Thank you.
__________________
I once had Amnesia, i remember it well !!!
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28-07-2016, 19:00
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#4
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,995
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Re: free speed upgrade
Quote:
Originally Posted by RobboEdin
No new contract, no change in price.
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Confirmed. But beware that if you change your package then you may lose the free upgrade speed.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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28-07-2016, 19:08
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#5
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: free speed upgrade
That only applies to the 70Mb and 150Mb increases which aren't available in current bundles.
200Mb is an available tier for new customers so existing customers that get the speed upgrade to it shouldn't then lose it - unless they specifically choose a lower tier
__________________
I work for Virgin Media but all views are my own.
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04-08-2016, 12:30
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#6
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Inactive
Join Date: Oct 2006
Location: Right here!
Posts: 22,316
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Re: free speed upgrade
I just got an email telling me I can sign into my virginmedia account to get a free speed upgrade but I don't recall having an internet account so what am I supposed to do?
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04-08-2016, 12:59
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#7
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: free speed upgrade
You don't have broadband with Virgin?
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04-08-2016, 14:15
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#8
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Inactive
Join Date: Oct 2006
Location: Right here!
Posts: 22,316
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Re: free speed upgrade
Quote:
Originally Posted by Kushan
You don't have broadband with Virgin?
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Yes, I've had it since NTL days but never used an internet account for my dealings with them or VM.
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04-08-2016, 14:26
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#9
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: free speed upgrade
Sorry, confused by what you mean by "internet account".
Go to the my virgin media page and follow the on screen instructions for setting one up.
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04-08-2016, 14:50
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#10
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: free speed upgrade
It is always possible that one was created that no longer works (due it not being used).
If that is case that Technical Support would be able to help resolve this, as the online username and / or password rest options normally need a security profile to be set up.
__________________
I work for Virgin Media but all views are my own.
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04-08-2016, 15:22
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#11
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Inactive
Join Date: Oct 2006
Location: Right here!
Posts: 22,316
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Re: free speed upgrade
Quote:
Originally Posted by Kushan
Sorry, confused by what you mean by "internet account".
Go to the my virgin media page and follow the on screen instructions for setting one up.
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So am I as I haven't got one.  So do I have to create one to get the speed increase because frankly, I don't really want another online account to worry about if I don't have to. In the past I've had free speed upgrades and never been asked to do that.
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04-08-2016, 15:42
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#12
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: free speed upgrade
The last few speed increases have asked you to sign into My Virgin Media to opt into them.
Are you not on ebilling - it's the same place.
__________________
I work for Virgin Media but all views are my own.
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04-08-2016, 18:23
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#13
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,995
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Re: free speed upgrade
I thought the account was there almost by default. The login being your default email address that VM gave you and the same password IIRC.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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04-08-2016, 18:27
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#14
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: free speed upgrade
it might be there but you defo have to activate it/sign up for it. He won't be able to sign in willy nilly, even though he has an email address and password for the account, the two need to come together and I think there are some other option which need specifying as well.
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04-08-2016, 18:34
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#15
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,995
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Re: free speed upgrade
Quote:
Originally Posted by General Maximus
it might be there but you defo have to activate it/sign up for it. He won't be able to sign in willy nilly, even though he has an email address and password for the account, the two need to come together and I think there are some other option which need specifying as well.
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I'm sure you're right Mon General, Sir. I can't remember how I set it up. Was a long time ago.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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