Caller Display not available?

[mersey70]

Originally Posted by bob.stansfield

Got CLI today on the other side of the Wirral (CH62)

Hi, I thought I too would try again today for CLI (CH41 Wirral). It is still not available so I will just keep trying!!. Thanks.

[nigelmclelland]

Originally Posted by mersey70

Hi, I thought I too would try again today for CLI (CH41 Wirral). It is still not available so I will just keep trying!!. Thanks.

What's your switch number Mersey70? can you find out and let us know, Mine is WL1, thats in CH63.

[mersey70]

Originally Posted by nigelmclelland

What's your switch number Mersey70? can you find out and let us know, Mine is WL1, thats in CH63.

I am sorry I don't know, I did ask previously but the operator was far from helpful. I am CH41 and was part of the Birkenhead sub headend upgrade for NGTV last week, is this what you are referring to by switch because it's a term no one I have spoken to seems familiar with. I have asked about what switch I am on and have never got an answer.

[on in an hour!]

they should be able to identify the availability off your 'area code' which you can find on your bill

[BenMcr]

Originally Posted by on in an hour!

they should be able to identify the availability off your 'area code' which you can find on your bill

Actually the area reference won't help - as they generally cover several switches - some could be enabled and some couldn't

[mersey70]

Originally Posted by on in an hour!

they should be able to identify the availability off your 'area code' which you can find on your bill

My area code is 20 which I think from other posts is just ex-Nynex/CWC areas and covers all manner of places.

I'll try again in a few weeks, Virgin will probably have 500mb Broadband & 100 HD channels by time I can get Caller ID!!

[Horizon]

....indeed, been waiting years for it myself.

No idea why VM are even bothering to do these upgrades now. Why not just go straight to VOIP and be done with the old telephone system once and for all?

[BenMcr]

Originally Posted by Verizon

Why not just go straight to VOIP and be done with the old telephone system once and for all?

Personally I think it's because VoIP, although cheap, isn't yet reliable enough to replace 'old style' phone lines completely

[mersey70]

Originally Posted by BenMcr

Personally I think it's because VoIP, although cheap, isn't yet reliable enough to replace 'old style' phone lines completely

Yes I agree with that regarding VoIP, when I receive calls from Skype users to my landline it can cut out and the voice sometimes sounds 'robotic' if you know what I mean but it is excellent value. However when I was a BT Broadband customer you get a VoIP line and second standard telephone number included and you can just plug any landline handset into the HomeHub and benefit from cheap international calls (and get Caller ID!!!) and I can honestly say that the service was faultless as was the Broadband, if it wasnt for the fact that you had to have a BT landline to get their Broadband I could happily have just used it as my home telephone service (there were no all day call options and the like with it but calls to family abroad were very cheap) but overall the triple Virgin services offer more and better value for me.

[Turkey Machine]

Originally Posted by BenMcr

Personally I think it's because VoIP, although cheap, isn't yet reliable enough to replace 'old style' phone lines completely

This is why devices like the Siemens A580IP exist.

[snazz]

Hi everyone

I've been a member here for years, but have never posted. I've been a customer since the 90s - first of all with Cable & Wireless, then NTL and now Virgin. I, like others on this thread am in Area 20 (Brighton) and have today phoned 150 regards caller display to be told for the umpteenth time that caller display is still not available. I'm truly staggered by this. I was told that the emphasis is on TV services such as HDTV and therefore there's no push to get caller display out to everyone.

I asked about moving my line to BT because caller display is important to me. Yes, I can move my line but I'd still have to pay line rental because of my TV package. This seems outrageous to me. If Virgin cannot, or will not provide a basic service, why should they hold people to line rental when another company can provide the service they want?

Having signed up so many years ago, surely I now have the right to move my line whilst retaining my cable tv services.

Anyway, I want to make an issue of this with Virgin - how do I go about it? Who do I contact? I know ... they'll not do anything for me etc etc ...!!!

[Digital Fanatic]

Originally Posted by snazz

Hi everyone

I've been a member here for years, but have never posted. I've been a customer since the 90s - first of all with Cable & Wireless, then NTL and now Virgin. I, like others on this thread am in Area 20 (Brighton) and have today phoned 150 regards caller display to be told for the umpteenth time that caller display is still not available. I'm truly staggered by this. I was told that the emphasis is on TV services such as HDTV and therefore there's no push to get caller display out to everyone.

I asked about moving my line to BT because caller display is important to me. Yes, I can move my line but I'd still have to pay line rental because of my TV package. This seems outrageous to me. If Virgin cannot, or will not provide a basic service, why should they hold people to line rental when another company can provide the service they want?

Having signed up so many years ago, surely I now have the right to move my line whilst retaining my cable tv services.

Anyway, I want to make an issue of this with Virgin - how do I go about it? Who do I contact? I know ... they'll not do anything for me etc etc ...!!!

All areas are being upgraded this year, no point in complaining now... if you want to move your 'phone service over to BT then you can, but you may lose discounts on your other services.

[mersey70]

Originally Posted by snazz

Hi everyone

[LEFT][LEFT][LEFT][CENTER][RIGHT]I've been a member here for years, but have never posted. I've been a customer since the 90s - first of all with Cable & Wireless, then NTL and now Virgin. I, like others on this thread am in Area 20 (Brighton) and have today phoned 150 regards caller display to be told for the umpteenth time that caller display is still not available. I'm truly staggered by this. I was told that the emphasis is on TV services such as HDTV and therefore there's no push to get caller display out to everyone.

I asked about moving my line to BT because caller display is important to me. Yes, I can move my line but I'd still have to pay line rental because of my TV package. This seems outrageous to me. If Virgin cannot, or will not provide a basic service, why should they hold people to line rental when another company can provide the service they want?

Having signed up so many years ago, surely I now have the right to move my line whilst retaining my cable tv services.

Anyway, I want to make an issue of this with Virgin - how do I go about it? Who do I contact? I know ... they'll not do anything for me etc etc ...!!!

Hello, I am in a similar position but have only been a customer since December 09. I was told prior to ordering that caller ID was available, I took the 2 months free TV + BB offer as I was advised the offer was soon to expire and I still had BT for over a month as I paid quarterly and it was only when BT was due to be disconnected and I phoned Virgin to order caller ID that I found it was not available.

I called the retentions team and advised them I wanted to get rid of the phone which they usually charge £80 to cancel early but they offered to waive this and the monthly sub would have been reduced by £2.60. However if I decided to wait until caller id was avaialble and sign a new 12 month contract they reduced the total sub to £40.75 which I accepted, the new contract started 23 March and when I got the bill for April they also added the £2.49 increase for line rental and XL TV from April 1 so I only got the offer for 9 days!. I called retentions again and they said this was wrong so it is now £40.24, I dont know how they came to this figure as its slightly less than the original offer. I also got a reduced cost V+ box but this offer is available to everyone now.

You might want to call 150 and choose option 2 and 2 again and tell them your thinking of removing the phone. If I had not been offered this deal I would definitely have got shut of the phone but then again there would have been no charge for reconnecting to BT for me.

[snazz]

Hi Digital Fanatic and thanks for that info. If they really are upgrading this year then I'll hold on. I wish when we phone 150 that they would give us this sort of information instead of being told they have no idea!! A big thanks to you!

Mersey70, thanks also for your info. I hadn't realised that there was a retentions team (which of course, logically there would be!!). Given Digital Fanatic's information, I shall call 150 again anyway and see if I can push them for further information and go from there.

[agrajag]

Hi All,

Does anyone know if Caller Display is currently available in Swindon (Area 31)? I am to be connected in the next couple of weeks and not having CLI could be a deal breaker for me.

Thanks for any info.
Andy