Virgin Media to Double Broadband Speed - Page 7

Digital Fanatic · 08-12-2011, 17:45

Quote:

Originally Posted by thenry

To be honest I haven't followed a few things today.

lol

**Hugh** · 08-12-2011, 17:46

Quote:

Originally Posted by Tim Deegan

With respect it was a business decision, and none of your business, or any of VM's business as to why we have been loyal to them. But the fact remains that we have (for whatever reason).

With respect, you were the one who raised the topic of spending a long time with a company constituting loyalty in the first place....

Surely they rewarded your loyalty by giving you a better deal than you could get elsewhere.

Quote:

Originally Posted by Tim Deegan

Maybe not. But spending 20 years with the same company, and moving all phone lines, TV and BB (including business services), certainly does constitute loyalty. Especially when I have had no end of problems with CS.

Andrewcrawford23 · 08-12-2011, 18:32

i assume i will need to have the superhub :s and not accept a degraded service with vmg300 as i rather have the vmg300 which i know is stable and not have the superhub which last time i check was still unstable i assume modem mode works fine i dnt want to use the built in rotuer rather use my own network which is a advance

morley04 · 08-12-2011, 18:39

Will we be seeing these increased channels with the new upgraded speeds? from 4 to 5 ? etc

General Maximus · 08-12-2011, 18:54

Quote:

Originally Posted by Andrewcrawford23

i assume i will need to have the superhub :s and not accept a degraded service with vmg300 as i rather have the vmg300 which i know is stable and not have the superhub which last time i check was still unstable i assume modem mode works fine i dnt want to use the built in rotuer rather use my own network which is a advance

that's exactly what I thought dude. The good news is that I have heard it from the horses mouth this morning that you can defo keep your vmng300 and they'll upgrade you over the phone (no engineer visit

)

thenry · 08-12-2011, 19:07

all 8 were being quoted on some tiers.. I think

Ignitionnet · 08-12-2011, 19:20

Quote:

Originally Posted by morley04

Will we be seeing these increased channels with the new upgraded speeds? from 4 to 5 ? etc

Yes, areas will go up to 8 channels as needed, new line cards.

Neo-Tech · 08-12-2011, 19:42

I just got an extra downstream channel added on Tuesday on my SuperHub. They obviously did something to ruin my upstream too which is now at 31 from 37. Father won't do anything about it with the approach of 'it works'. Really, it's been iffy, but whatever.

Is this part of the upgrade process? Would love to know what they did as it was down for quite a bit. (cpc9-heck-6-2-0)

Tim Deegan · 08-12-2011, 20:10

Quote:

Originally Posted by Hugh

With respect, you were the one who raised the topic of spending a long time with a company constituting loyalty in the first place....

Surely they rewarded your loyalty by giving you a better deal than you could get elsewhere.

To be honest I think they have taken advantage of the fact that I haven't changed to anyone else despite the very very poor CS.

If things don't improve in the next week I will be taking the whole lot to another provider.

Andrewcrawford23 · 08-12-2011, 20:26

Quote:

Originally Posted by Tim Deegan

To be honest I think they have taken advantage of the fact that I haven't changed to anyone else despite the very very poor CS.

If things don't improve in the next week I will be taking the whole lot to another provider.

why should one week make a difference? if it has been that bad just go it likes your staying hoping to get something better for free or to get it cheaper. the impression i am getting is yoru CS has been crap to put it lightly so i aint sure how one week would change your views

---------- Post added at 20:26 ---------- Previous post was at 20:24 ----------

Quote:

Originally Posted by General Maximus

that's exactly what I thought dude. The good news is that I have heard it from the horses mouth this morning that you can defo keep your vmng300 and they'll upgrade you over the phone (no engineer visit

)

ill happily take teh superhub if i can have garantees the modem mode works perfectly and the rotuer is disable completley no signal coming form it at all, trust me when i say two rotuers close to each other will caue major signal inferences and cause drop out. also i want it to work like the current modem so i log in and it be liek anormal modem only way ll use the piece of ....

morley04 · 08-12-2011, 21:11

So will the people who have the VMNG receive a free super hub as part of this upgrade progress as there service at the moment will not be able to take advantage of the extra channels?

Andrewcrawford23 · 08-12-2011, 21:39

Quote:

Originally Posted by morley04

So will the people who have the VMNG receive a free super hub as part of this upgrade progress as there service at the moment will not be able to take advantage of the extra channels?

i personally rather nto get it and not get 100mb not like i would hjave been paying for it i got it for free, rather get the max which vmg300 can give which would e about 90mb using the 4 downstreams

thenry · 08-12-2011, 21:46

is the 8 channel switch for higher tiers only or all on docsis3?

morley04 · 08-12-2011, 22:13

Not to fussed about the Super Hub any more as I gather more information on the " Modem mode" it works correctly and that mean I could still use my DDWRT router

so lets hope they offer a swap

Tim Deegan · 09-12-2011, 00:46

Quote:

Originally Posted by Andrewcrawford23

why should one week make a difference? if it has been that bad just go it likes your staying hoping to get something better for free or to get it cheaper. the impression i am getting is yoru CS has been crap to put it lightly so i aint sure how one week would change your views.

Because this week I found out that when you pay for a premium 100mb service then you get a worse service than if you have 50mb.

I have also found out for sure that I have been lied to by a number of staff at VM.

I have also found that there is a network fault in my area, that VM staff tried to deny.