Superhub : Superhub factory resetting itself

[Mick Fisher]

There must be something that is fundamentally wrong with the superhub and vm's network.

I mean there is no consistency in the problems.

Some report poor wireless coverage, some report wireless dropouts, some report frequents lockups needing a reboot, some report frequent resets to factory defaults, some (like me) report frequent spontaneous rebooting, some have problems with 300mbps and some (like me) can't get 300mbps to work at all.

What a can of worms.

[Octimon]

Apart from the resets, I have encountered poor wireless coverage and poor DHCP capability - various devices such as ipads, phones, printer (wired) get thrown off the network and have to be rebooted to get an IP address again. Had an awful problem with afriend's laptop getting an IP address - had to connect it via ethernet first and then unplug it before the wireless would give it an IP address

[KenK]

Originally Posted by kwikbreaks

The WEEE directive means that VM couldn't just send them to landfill and scrapping them would cost more money - it's probably actually cheaper leaving disposal to the customer.

VM could just send them to landfill, if it pays the appropriate landfill charges. I think that's what people claim VM does, when they say VM contributes to local authority disposal schemes.

I still want to know why it's the renter's job to dispose of VM's scrap property in an appropriate manner. When did "cheaper for the owner" become a reason to avoid their responsibilities.

[kwikbreaks]

> There must be something that is fundamentally wrong with the superhub and vm's network.

As the problems disappear when you use a vmng300 modem I'd say it's pretty clear that the problems lie with the Superhub only.

> I mean there is no consistency in the problems.

I think just about all the problems can be laid at the door of dodgy firmware handling the WiFi - if it hangs or overlays memory the symptoms can appear inconsistent. It seems to be stable enough when WiFi is turned off and it's used with another router.

> VM could just send them to landfill, if it pays the appropriate landfill charges.

Not legally they can't - look up the WEEE directive which is now UK law.

> I still want to know why it's the renter's job to dispose of VM's scrap property in an appropriate manner.

It isn't and you could insist they take them back but few people bother (WEEE Directive again).

[KenK]

Originally Posted by kwikbreaks

> I still want to know why it's the renter's job to dispose of VM's scrap property in an appropriate manner.

It isn't and you could insist they take them back but few people bother (WEEE Directive again).

Some VM staff, who are kind enough to contribute to these discussions, say paying someone else is good enough - VM are "part of the 'Distributor Take Back Scheme' which contributes to local council facilities". See thread 10M: Modems: are they coded, or interchangeable? for example. That still makes it the renter's job to get VM's scrap kit to the appropriate local council facility.

[kwikbreaks]

This is VMs publicly issued information....

http://cr.virginmedia.com/imagelibra...aDetailsID=180

It seems it may be that you have to pay yourself to return it to VM but they do have to take it. Given the option of a load of hassle or the wheelie bin I know where I suspect most old VM kit ends up.

[nigelmclelland]

By the sound of things it wont be long before a new modem is in the planning by Virgin, that is if it is not already!

[kwikbreaks]

You are being brainwashed by the naughty Superhub nay sayers on forums.

If you would only listen to the Gospel According to VM (and it seems cableforum) Staff you would realise that this wondrous device is the best broadband hub in the known universe and only a few awkward customers with ridiculous requirements (e.g. expecting it to work) are in any way criticising it.

Originally Posted by kwikbreaks

You are being brainwashed by the naughty Superhub nay sayers on forums.

If you would only listen to the Gospel According to VM (and it seems cableforum) Staff you would realise that this wondrous device is the best broadband hub in the known universe and only a few awkward customers with ridiculous requirements (e.g. expecting it to work) are in any way criticising it.

"Outstanding"

[Mick Fisher]

Originally Posted by kwikbreaks

You are being brainwashed by the naughty Superhub nay sayers on forums.

If you would only listen to the Gospel According to VM (and it seems cableforum) Staff you would realise that this wondrous device is the best broadband hub in the known universe and only a few awkward customers with ridiculous requirements (e.g. expecting it to work) are in any way criticising it.

A slightly different superhub experience for me today.
Everything appeared to be working normally including the light show, the wireless and my network but it had dropped the WAN.
As usual only a manual reboot restored the status quo.

[markie1966]

Originally Posted by kwikbreaks

> There must be something that is fundamentally wrong with the superhub and vm's network.

As the problems disappear when you use a vmng300 modem I'd say it's pretty clear that the problems lie with the Superhub only.

> I mean there is no consistency in the problems.

I think just about all the problems can be laid at the door of dodgy firmware handling the WiFi - if it hangs or overlays memory the symptoms can appear inconsistent. It seems to be stable enough when WiFi is turned off and it's used with another router.

> VM could just send them to landfill, if it pays the appropriate landfill charges.

Not legally they can't - look up the WEEE directive which is now UK law.

> I still want to know why it's the renter's job to dispose of VM's scrap property in an appropriate manner.

It isn't and you could insist they take them back but few people bother (WEEE Directive again).

i dont think ur correct there where u say its the wireless side...theres been too many posts from people that are using the hub via ethernet cable that have problems, me included. the funny thing is my wifi experience with the hub has been pretty good...everything that ive tried to connect to it has done so and stayed connected. ive tried turning off wifi...turning on wifi....enabling and disabling all the options in the hub but still i cant play games properly thru a wired connection so much so i havnt played a game online for over a month. i wish i had the luxury of having a vmng300 to test it out, BUT i have used the hub as a modem and connected my own router and the problems still rears its head. i think its more a combination of vm's management policy...games being seen as peer to peer...the way the network is configured and the superhub itself with its dodgy firmware that has made this whole debacle come to a head. i just wish it would work properly

[kwikbreaks]

Well of course the Superhub appeared at around the same time as traffic management (shaping variety).

I don't do gaming but there must be people here on 50Mbps who have the vmng300 and are also gamers - comments from them should go some way towards clearing this up.

Originally Posted by markie1966

i cant play games properly thru a wired connection so much so i havnt played a game online for over a month.

i just wish it would work properly

That's not good

I don't play games, but had alway believed a wired connection to the HUB would be solid, it seems all aspects of the HUB are giving problems

Most of us have come up with work arounds for our wireless difficulties and are getting on ok now, albeit with some alterations to the HUB's configuration

But if your wired connection for gaming is not reliable then you have the worst scenario of all of us, as the wired connection on the HUB seemed to be its strong point

Hope you get a resolution soon

[qasdfdsaq]

I have a funny feeling VM might try pull off a silly stunt like using the Superhub for the 400mbps service when it comes out, despite it not being capable of such speeds.

[Octimon]

Hub No 4 here. Wonder how long this will last.