Knotty Problem - connection drops when connecting to the internet via WGR614v9

[chris1712]

I've been tearing my hair out trying to fix this problem for several days now, any help would be greatly appreciated.

I got a Netgear WGR614v9 in the mail from Virgin a few days back, set it up as per the instructions with no problem. I'm using it wired, I've disabled the wireless since it's of no interest to me.

It was fine for the first couple of days, but starting on Wednesday evening both computers connected to the router started getting losing their connection to the internet briefly every few minutes. It causes downloads to stop, skype calls to drop, games to disconnect, and so on, and is incredibly annoying. I have tried replacing the router with another set up in the same way, the WNR2000 (I have conveniently received one of each from Virgin due to what I assume is a clerical error on their part).

I've set up constant pings to the modem, the other PC connected to the router, and an outside address. When the connection drops it's only the outside ping that fails, so I assume the issue is with the router, the modem, or something Virgin is doing. I should also point out that my connection is flawless when I connect a PC directly to the modem, and that I've tried rotating the cables used.

Does anyone have any suggestions / suspicions about where the problem could lie? Or perhaps someone has experienced a problem like this before? Any information would be greatly appreciated.

[simioliolio]

i have exactly the same problem and setup.

i reckon its the router. when the connection drops, everyone is kicked off the network. i was connected to the router via ethernet using the router configuration page. here i was (obviously) only accessing information supplied to me by the router. i heard someone down my corridor say "argh, the internet has dropped out again", and i tried to refresh the router config page i was looking at, and i couldn't. not until the router had come back to life.

i wanted to upgrade the router to the most recent firmware available from netgear, but the custom virgin firmware prevents upgrades from happening (using the conventional method). also this will probably void my warrenty. but there seem to be lots of bug fixes since my current version of V1.0.11_1.0.1VGUK .

grrr

[Peter_]

Here are a couple of ways to set up the Virgin router without the disk, give them a try.

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First you need to fully uninstall the software from your computer, by first going to the system tray by the clock on desktop and exiting the wireless manager, then go to start > control panel >unistall programs> now unistall the wireless manager from here then exit .

First ensure the router is on and take a pen or a paperclip and look on the back of the router by the antenna and you will see a small round hole big enough for the pen to go into press the reset button in this hole for approx 15 seconds as this will reset the router.
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You don't need the cd to set up VM routers, nor do you need a temporary cable connection.
1. Connect to wireless network. The network will be called "Virgin Broadband" the passphrase (WPA key) is preinstall.

2. Open a web browser. You will be presented with a setup page. Enter a new network name and password, ignore everything else, click apply. You will be prompted for a username and password - ignore it and close the browser.

3. Connect to the wireless network using you new network name and passphrase.

4. Happy surfing.

It is actually quicker than running the cd.




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Quick router set up for the V9

connect your laptop direct to the router in port 1to 4>open internet explorer>in the address bar put http://192.168.1.1/ when the login screen appears put in the username : virgin and the passphrase : password> the Netgear router page will now appear, down the left side click on Wireless settings>now name your network, something you remember and replace the passphrase with a new one at least 8 characters long and click apply, wait for it to finish updating and close the page.

disconnect cable from laptop and router, ensure inbuilt wireless switched on, go to system tray and look for connect to a network icon ( not the virgin icon ) click it and find your network name, click connect put in your passphrase and when it says connected open a browser page and you should be connected.

Or if on a Mac

You need to go to the Airport icon (fan) on the top right in the menu bar - make sure it's on and and then choose your network

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[simioliolio]

that isn't helpful!

thanks anyway tho

[Peter_]

Originally Posted by simioliolio

that isn't helpful!

thanks anyway tho

What is the problem with those instructions as they usually work.

[moaningmags]

When the connection drops, log into the router. Go to Router Status then Connection Status at the bottom.
Does it still have a valid ip address, dhcp server, dns servers etc? What's the lease time? Has it just been renewed or showing days?

[smcaul]

Originally Posted by Moldova

What is the problem with those instructions as they usually work.

He is not using, nor wanting to use Wireless!!!! That is the problem with the instructions!!!

To the OP, I suffer with the same problem, though not as often as you seem to. I also suffer from various other issues that I am sure are related to the netgear router.

As yet I have not found a way to stop the problems, but to me it seems that if the router starts to get a bit overloaded with work it reboots itself. When all is going to pot I notice I can not get access to the router (192.168.1.1), the Modem (192.168.100.1) or any other attached device on the network (VNC connected servers x2, IP phone x 1, 2 laptops and one desktop and 2 NAS) they all time out, give it a few seconds and all are back again. I run the Router and that is connected to 3 netgear switches, a 5 port and 2 eight ports, I have played around with the configuration of it all and it all points back to the Router being the problem. As it only happens with me once every couple of weeks I can live with it until I save enough pennies for a decent one.

One thing I will say is that I used to have an old V6 router and that was terrible for the same problem, the V9 is better but not perfect!!!

[Peter_]

Originally Posted by smcaul

He is not using, nor wanting to use Wireless!!!! That is the problem with the instructions!!!

!

Wired instructions can be found here http://kb.netgear.com/app/answers/de...lkL29RQ00yKkFq

[jem16]

Originally Posted by chris1712

It was fine for the first couple of days, but starting on Wednesday evening both computers connected to the router started getting losing their connection to the internet briefly every few minutes. It causes downloads to stop, skype calls to drop, games to disconnect, and so on, and is incredibly annoying. I have tried replacing the router with another set up in the same way, the WNR2000 (I have conveniently received one of each from Virgin due to what I assume is a clerical error on their part).

I have exactly the same problem since my D-Link router died on Friday. It worked perfectly for around 2 years.

I then tried my Virgin Netgear router which I had been sent but did not use. Constant dropouts every few minutes - occasionally it managed longer. I also tried a Netgear router (exaclty the same but non-Virgin) - same problem.

Today I had an engineer out and the modem was replaced - just as well as supposedly it didn't support 20mb connection. However 5 minutes after engineer left same problem

At that I gave up and reconfigured an old Linksys router that was acting as a switch. Has worked with no dropouts for over 90 minutes now.

I'm beginning to see Netgear as the problem.

I should also point out that my connection is flawless when I connect a PC directly to the modem, and that I've tried rotating the cables used.

Exactly the same.

Does anyone have any suggestions / suspicions about where the problem could lie? Or perhaps someone has experienced a problem like this before? Any information would be greatly appreciated.

Have you tried other routers such as Linksys or D-Link?