SD TV price rises - Page 21

James79 · 05-02-2012, 17:03

Quote:

Originally Posted by tridens

Hi i found this about the price increase

https://my.virginmedia.com/customer-...uspart=DMail_3

I'd had a look at this shortly after the notification letter arrived. Fact is, nowhere on the web page does it detail any aspect of the price increase - just has information on changes to the telephone service.

Would hae been an awful lot better if VM had given this 2 minutes thought and made a list of the changes to the different packages and services.

05-02-2012, 17:09

If you phone retentions they will tell you the price increase they told me for my package i agree it should be displayed on the main web site easy to find but you won't find it its like looking for a needle in the hay stack you have to spend time googling or look on the forums what they got to hide

denphone · 05-02-2012, 17:12

Perhaps DF or one of the other Virgin staff can provide us with a detailed list of all the price rises.

James79 · 05-02-2012, 18:11

MediaBoy has a blog with details of the TV package increases. I understand his sources work within VM. Wonder if they would give him details of the other price increases.

denphone · 05-02-2012, 18:14

Quote:

Originally Posted by James79

MediaBoy has a blog with details of the TV package increases. I understand his sources work within VM. Wonder if they would give him details of the other price increases.

l am sure he will post a full detailed list sooner rather then later James.

paultrademark · 05-02-2012, 19:25

Too many variables I got told by a VM CS manager...

denphone · 05-02-2012, 19:36

Then he or she should not be doing the job if they can't explain fully to the customers where they stand on the planned price rises in April.

paultrademark · 05-02-2012, 19:41

He explained mine fine, but too many different increases depending on package you have... might be a document on it but none of it relevant to me apart from my increases

Chad · 05-02-2012, 19:45

Quote:

Originally Posted by denphone

Then he or she should not be doing the job if they can't explain fully to the customers where they stand on the planned price rises in April.

I agree. There's various changes coming soon to TV and broadband pricing, not to mention a few tweaks to phone costs. People who are currently out of contract, or will be soon, are considering their options before the changes come into effect. People need information to help them made an informed decision and should be able to ask their provider up front and expect a clear and concise breakdown.

05-02-2012, 21:35

Quote:

Originally Posted by Dave42

Quote:

Originally Posted by Chad

SKY and BT Vision keep on adding new TV customers yet Virgin, with their TiVo box, just seem to have plateaued. It would appear TV customers are looking for the widest selection of content or really good value when choosing their TV provider at the moment

Looks like Virgin need to up their game as their TV uptake has been stagnant for almost 12 months now. With YouView launching in the next few months with their own free 7 catch-up service for terrestrial TV, apps for the likes of Lovefilm and TV on demand content the market is only going to get tougher. By all intents and purposes, YouViews box will be able to do about 80% of what TiVo does without any monthly fee.

Virgin need to deliver all missing non-SKY HD channels, more linear channels and more exclusive on demand content if they want to continue their growth in 2012 - 2013.

what do you expect VM to do when sky are with holding the channels as proven by lack of sky sports 3+4HD and F1 HD and atlantic not VM fault sky are with holding channels

I agree but what about the non sky channels, the many many he channels, with a price increase and nothing new on the books no excuse

shibby · 05-02-2012, 22:58

Currently its very tempting just to downgrade the TV package.

We don't watch the movie package and its now tempting to get rid of the sports package as well, and reduce down from XL.
I watch the sports channels for the football(So fed up and disillusioned with the costs of the game and how clubs are now going against the wall, I'm a Portsmouth fan) and the odd rugby match, but with price increases and bitter experience in the past just trying to upgrade our boxes, oh and that while its nice to double the speed of my broadband, but the price rise as well? thanks for letting me have a choice!

I don't even get HD from Virgin, despite theoretical paying for it since its in the package. They missed out on selling me V+ or Tivo because they could not spell out the costs of activation, installation and any package cost increases, everytime this was asked I kept getting different figures.
I may miss out on the F1, but at least that's Â£40 saved, if a downgrade were to happen. Times are tough, saving money is good and being a loyal customer since the days of Nynex and having a bill near on Â£90 a month means nothing to Virgin.

andy_m · 06-02-2012, 08:15

Cancel Sky Sports and use the money to attend one Pompey home match a month.

ryan2801 · 06-02-2012, 09:56

Just bought a Freesat PVR Box and very nice it is too. VM truly go from bad to worse. Woeful customer service, a bug ridden beta box AKA Tivo which we have to pay Â£3 extra for and now a lovely new price hike. (Although the price hike meant an escape clause for me so ta very much)

ultimate · 06-02-2012, 10:52

I simply do not want to pay any more to VM, I am moving from XL to L, may be M+ since I watch Freeview and Freesat quite a bit.

denphone · 06-02-2012, 10:57

Quote:

Originally Posted by ultimate

I simply do not want to pay any more to VM, I am moving from XL to L, may be M+ since I watch Freeview and Freesat quite a bit.

Yes we all have a vote and if people are unhappy with the coming price rises then they are fully entitled to downgrade their package or move to another provider but also a word of warning to customers and that is the grass is not always greener on the other side as some customers have found out to their cost.