09-02-2011, 16:54
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#376
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: One of a thousand
Quote:
Originally Posted by PhlangePhace
try not to miss the call... there isn't any way to know who to call back, if you do  |
Is this true, or are you just trying to make the edgy, well, more edgy!?
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09-02-2011, 17:04
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#377
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Inactive
Join Date: Jan 2011
Location: South Ruislip
Services: Panasonic 55VT30, Pioneer VSX-LX53, BDP-LX54, Virgin TiVo 1tb (VIP), Toshiba HD-EX1, VM 50gb BB, PS3
Posts: 149
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Re: One of a thousand
Had a lengthy chat with two women in retentions just to see if they happened to know anything and was told exactly the same as the guy in the CEO office except that I wouldn't be likely to get it before APRIL  and that only 1000 people have been called  which we all know is not true.
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09-02-2011, 18:08
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#378
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Inactive
Join Date: Feb 2011
Services: VM TiVo: XXL/XL/XL,
Freesat+HD,
$ky-FreesatHD,
s1 TiVo in the loft!
Posts: 51
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Re: One of a thousand
Quote:
Originally Posted by passingbat
Is this true, or are you just trying to make the edgy, well, more edgy!?
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I have seen a post from someone who had missed a call today and found out it was an 08000 number.... but when called back just got a recorded message to contact Customer services... who couldn't help.
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09-02-2011, 19:49
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#379
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Inactive
Join Date: Dec 2004
Posts: 6
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Re: One of a thousand
got called this evening - apparently they called earlier and said they would call back when I got home - which they did. Got the congrats, lucky 1000, have I checked out the web site stuff (of course I have - that's where I put the number you phoned me on...) All very efficient - arranged a saturday slot (26th) because all other days were morning slots and there wouldn't be anyone in.
The chap said to allow 3 hours (yikes!) and assumed I would be keeping the existing V+ box in another room. I asked if this was a beta test, and was told no - it should be bug free. Was also told that the installation would be with 2 channel tuners enabled, and the 3rd would be flashed into action in March. Also the 10 Mb connection doesn't give you full browser functionality, merely access to the Youtube and Facebook apps.
Strangely, he made a point of saying the installation and service was free but never mentioned the box - even when I said -is the box free?, he replied that there were "no charges to pay" Why not just say "yes the box is free" - perhaps it's because VM keep ownership of the equipment? -no matter...perhaps I'm reading too much into it...
he pointed out that existing customers would be normally be charged £149 - didn't mention installation/activation but they would have known that I was a VIP50 so maybe that's the deal for VIP50? - I asked would there be a TIVO 50 - he didn't know.
He asked what I thought of their customer service - in the circumstances, it was difficult to answer anything but "great" - which I did, and I have to say that they have come a long way from the NTL day of two hour phone queues ending with a muppet asking you if you had re-booted the box/modem/whatever had malfunctioned...
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09-02-2011, 22:01
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#380
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Inactive
Join Date: Aug 2007
Posts: 11
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Re: One of a thousand
Quote:
Originally Posted by RobboEdin
Oh dear, such overexaggeration. I still have my original TVDrive, installed March 2006. They have only been around just over 5 years, not 7, as you claim!!!
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yes you are right, TVDrive was launched for the HD trials and the world cup in 2006. I had mine from the initial launch too and remembering we had to wait for the HD channels to come out in May.
But hey, his post was just a little banter, so just enjoy it :-)
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09-02-2011, 23:59
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#381
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cf.addict
Join Date: Nov 2003
Location: Farnborough
Age: 50
Services: V6 Virgin 360,
Volt Gig1 BB,
Posts: 272
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Re: One of a thousand
Quote:
Originally Posted by gaz2810i
They told me that no one on the current lists will be getting calls till March and that I should be patient.
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I was told the same by the CEOs office on Monday. Tuesday I got a call.
There seem to be lots of calls going out this week, good luck!
---------- Post added at 23:59 ---------- Previous post was at 23:51 ----------
Quote:
Originally Posted by millenp
Strangely, he made a point of saying the installation and service was free but never mentioned the box - even when I said -is the box free?, he replied that there were "no charges to pay" Why not just say "yes the box is free" - perhaps it's because VM keep ownership of the equipment? -no matter...perhaps I'm reading too much into it...
he pointed out that existing customers would be normally be charged £149 - didn't mention installation/activation but they would have known that I was a VIP50 so maybe that's the deal for VIP50? - I asked would there be a TIVO 50 - he didn't know.
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If you're one of the lucky 1000 you get a free box and no charges... congrats 
__________________
Virgin 360, V6, Volt Gig1 Broadband, Hub 4.0
O2 Sim Only Unlimited 18M 25GB
Cable customer since joining CableTel back in 1996.
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10-02-2011, 00:07
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#382
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cf.addict
Join Date: May 2010
Location: Glasgow, Scotland
Posts: 107
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Re: One of a thousand
Quote:
Originally Posted by tigga69
yes you are right, TVDrive was launched for the HD trials and the world cup in 2006. I had mine from the initial launch too and remembering we had to wait for the HD channels to come out in May.
But hey, his post was just a little banter, so just enjoy it :-)
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I do apologise for the error, but its still Virgins fault, somehow. 
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10-02-2011, 11:39
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#383
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cf.mega poster
Join Date: Apr 2010
Location: Luton
Services: Sky
Posts: 1,689
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Re: One of a thousand
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10-02-2011, 11:39
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#384
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: One of a thousand
Quote:
Originally Posted by vanman
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For free?
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10-02-2011, 11:40
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#385
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cf.mega poster
Join Date: Apr 2010
Location: Luton
Services: Sky
Posts: 1,689
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Re: One of a thousand
Quote:
Originally Posted by BenJSmyth
For free?
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oh yes
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10-02-2011, 11:44
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#386
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: One of a thousand
Quote:
Originally Posted by vanman
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Sweeet, congrats mate!!! Have you got an install date?
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10-02-2011, 11:48
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#387
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cf.mega poster
Join Date: Apr 2010
Location: Luton
Services: Sky
Posts: 1,689
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Re: One of a thousand
Quote:
Originally Posted by BenJSmyth
Sweeet, congrats mate!!! Have you got an install date?
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yes 19th feb between 12 and 4
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10-02-2011, 11:49
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#388
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: One of a thousand
ah you lucky so and so!
I bet you're well chuffed! Are you a VIP customer then?
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10-02-2011, 11:51
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#389
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cf.mega poster
Join Date: Apr 2010
Location: Luton
Services: Sky
Posts: 1,689
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Re: One of a thousand
Quote:
Originally Posted by BenJSmyth
ah you lucky so and so!
I bet you're well chuffed! Are you a VIP customer then?
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yes i am happy .
no i not a vip customer.
just a vip
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10-02-2011, 11:54
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#390
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: One of a thousand
Quote:
Originally Posted by vanman
yes i am happy .
no i not a vip customer.
just a vip |
Indeed you are! Lets hope that more of us become a VIP in the eyes of VM and are also offered a Tivo.
Soon we'll all have it and the forum will go quiet, the moaning will cease!
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