Ofcom looking at VM's termination fees
30-05-2017, 21:16
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#1
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,151
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Ofcom looking at VM's termination fees
http://www.telegraph.co.uk/bills-and...ovide-service/
Quote:
Ofcom, the UK's communications regulator said it expects providers to be transparent and fair about early termination fees but they should also be sympathetic to customers moving house.
It said it is in "active discussions with Virgin Media about the fairness of its policy.”
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Always thought it was unfair that customers in contract are charged when they move and VM can't provide a service in the new location. Hopefully they'll scrap this nasty clause. It's VMs issue if they can't provide the service.
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30-05-2017, 22:14
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#2
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Ofcom looking at VM's termination fees
So... what's to stop me pretending to move to another house not covered by virgin to get out of my contract when the special offers finish
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30-05-2017, 22:33
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#3
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cf.mega poster
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 5,137
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Re: Ofcom looking at VM's termination fees
Quote:
Originally Posted by jb66
So... what's to stop me pretending to move to another house not covered by virgin to get out of my contract when the special offers finish
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I'm sure Virgin Media would be within their rights to ask for proof. Something like a new utility bill, bank statement or Council Tax bill would do the trick. It's amazing how quickly somw of those come through when you move house.
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30-05-2017, 22:34
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#4
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Inactive
Join Date: Mar 2005
Location: SE London (Bexley)
Services: Broadband only (Vivid 300)
Posts: 200
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Re: Ofcom looking at VM's termination fees
Quote:
Originally Posted by Mr K
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And likewise then is it your issue if you move house?
__________________
"I believe in an open mind, but not so open that your brains fall out"
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30-05-2017, 22:51
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#5
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cf.mega poster
Join Date: Apr 2004
Location: Northampton
Services: Virgin Media TV&BB 350Mb,
V6 STB
Posts: 7,866
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Re: Ofcom looking at VM's termination fees
The alternative as in ALL these situations is to pay a large fee up front. Why do people keep insisting on totally screwing up systems that basically work.
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31-05-2017, 19:01
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#6
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cf.mega poster
Join Date: Jan 2008
Posts: 10,104
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Re: Ofcom looking at VM's termination fees
Before they sold the non cabled service off, a friend of mine moved out of a VM area. They supplied him with a VM branded Freeview box and supplied BB & phone via a landline.
If a customer moves, I think that it's unreasonable to expect people to take VM into account (many renters don't have a choice about moving when fixed term 6 month tenancy agreements expire).
If VM choose not to supply services at the new property, but the customer would be happy to continue to subscribe if they did so, I don't see why they should be penalised in any way.
I've often wondered why VM don't expand their network via the internet to instead of laying cables, which is very expensive.
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31-05-2017, 19:16
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#7
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cf.mega poster
Join Date: Oct 2009
Posts: 2,065
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Re: Ofcom looking at VM's termination fees
... but let's be sensible here, Richard, someone on a six month fixed term let shouldn't be taking out a 12 month contract for services.
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31-05-2017, 20:03
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#8
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Ofcom looking at VM's termination fees
Quote:
Originally Posted by RobboEdin
... but let's be sensible here, Richard, someone on a six month fixed term let shouldn't be taking out a 12 month contract for services.
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Especially since they offer 1month contracts
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01-06-2017, 10:52
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#9
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Ofcom looking at VM's termination fees
No reason Virgin can't partner up with a DSL provider to offer them a lead deal whereby customers "leaving" a Virgin area can get supplied by the other provider.
Virgin gets a cut, the other provider gets a nice set of leads and the customer gets a process to ensure they've got service at their new address.
Also helps with the whole moving house verification side of things.
Of course, while Virgin can just charge the full contract fee, they won't consider it, but if OFCOM pushes on this then it could be an option.
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01-06-2017, 11:17
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#10
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cf.mega poster
Join Date: Apr 2004
Location: Northampton
Services: Virgin Media TV&BB 350Mb,
V6 STB
Posts: 7,866
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Re: Ofcom looking at VM's termination fees
Quote:
Originally Posted by RichardCoulter
Before they sold the non cabled service off, a friend of mine moved out of a VM area. They supplied him with a VM branded Freeview box and supplied BB & phone via a landline.
If a customer moves, I think that it's unreasonable to expect people to take VM into account (many renters don't have a choice about moving when fixed term 6 month tenancy agreements expire).
If VM choose not to supply services at the new property, but the customer would be happy to continue to subscribe if they did so, I don't see why they should be penalised in any way.
I've often wondered why VM don't expand their network via the internet to instead of laying cables, which is very expensive.
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Contrary to socialist non-real world belief, just because somebody has a 6 month tenancy, doesn't mean they are automatically and definitely kicked out after 6 months. It means guaranteed for 6 months with an assumed monthly renewal after that. Many years ago, I took a 12 month assured shorthold tenancy. I was there for more than 20 years.
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01-06-2017, 11:50
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#11
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Ofcom looking at VM's termination fees
Quote:
Originally Posted by RichardCoulter
I've often wondered why VM don't expand their network via the internet to instead of laying cables, which is very expensive.
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Because there is no commercial advantage in doing so. Virgin Media compete by using their network to offer different services to other providers that use BT's network.
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I work for Virgin Media but all views are my own.
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23-06-2017, 02:53
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#12
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cf.mega poster
Join Date: Jan 2008
Posts: 10,104
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Re: Ofcom looking at VM's termination fees
Quote:
Originally Posted by nomadking
Contrary to socialist non-real world belief, just because somebody has a 6 month tenancy, doesn't mean they are automatically and definitely kicked out after 6 months. It means guaranteed for 6 months with an assumed monthly renewal after that. Many years ago, I took a 12 month assured shorthold tenancy. I was there for more than 20 years.
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Most Assured Shorthold tenancies are rolling six month contracts to give the landlord maximum freedom to terminate the tenancy at the earliest time should they wish to do so.
Some are extended and some aren't, of course. More and more tenants are being evicted after six months though. This is partly to do with benefit cuts where the tenant can no longer afford to pay the rent or because rents are shooting up and the tenant can't or won't pay the requested rent increase. Because of the housing shortage, landlords will simply find someone else that can/will pay the escalating rents.
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27-06-2017, 22:25
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#13
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cf.addict
Join Date: Apr 2007
Posts: 492
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Re: Ofcom looking at VM's termination fees
I notie there is now a 30 day rolling monthly option
that is new is it not?
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27-06-2017, 23:03
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#14
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Ofcom looking at VM's termination fees
Been an option for a few months now.
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I work for Virgin Media but all views are my own.
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