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Inactive
Join Date: Aug 2016
Posts: 1
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Re: Roadworks -> Available to order
I'm new to the forum, but have had an ongoing bad experience with Virgin Media.
Basically, I put in a transfer of service from my old address to the new, on June 20th and it is now August 9th and still nowhere near forward.
I posted near a month ago on the Virgin Media forum, of the issues, only 1 reply from someone on their team. They seem pretty useless over there.
I moved into my new apartment on June 26th, what was supposed to be a simple transfer is a nightmare.
On their site, it shows normally a service can be transferred in 48 hours. Hmmm. Well, I spoke to the wayleave team start of July, they sent out forms for my landlord to fill out and send back as had to seek permission for installation here.
OK, they sent them back, week later, contact wayleave team, no form received back.
Right, 2nd lot of forms sent. Same again, forms posted, landlord rang me to advise they had just posted them again.
4 days later, rang Virgin again, guess what, no form received back.
Next day, landlord rang to advise Virgin sent a 3rd set out.
Right, this time, I got them to email them over to Virgin, as by this time, I must have made about 12 or more calls trying to get this **** sorted out.
They recieved the email and progressed. I was advised then of an install date of the 22nd of July.
OK, during this time of no internet, I've been using GiffGaff as my source to access, and actually today, had email from them regarding overuse and they may bar me from buying the £20 always on addon. That is thanks to Virgin.
Right, the 19th July came, guess what. Email from Virgin to advise that the install was cancelled as a 20 meter cable needs to be layed from up the road, a t-junction installed and a box outside the aparment block and they need to seek permission for this.
F*** sake. So it was onto Virgin to find out exactly what the hell has been happening and is supposed to be happening.
No straight answer, get told the same old s*** 6 to 8 weeks (that was from July 19th) it'll be done by (oh, I was quoted the same time again 6 to 8 weeks when I rang last Friday also, which will take it to mid September now)
More 30 min calls to them, more money spent on GiffGaff, £90 now since June 26. Wonder if Virgin are going to compensate me? It is down to them.
They also send leaflets to the apartment block to advise Virgin Media services now available on the street! Bull. Not for the apartment block.
You see, a few months before I moved in, the road / close had the cables layed but the cable ends outside a house near the apartment block, now why wasn't the block provisioned? Anyway, I rang again last Friday, as all what's been done is 3 weeks ago, someone from Virgin sprayed green arrows on the pavement outside where the cable needs to be layed.
That is all. Nothing. I was put thru to the cancellation side, asked to cancel but they wouldn't let me, kept going on about how good the service will be when installed, etc etc.
They just couldn't understand why I was ringing. So bloody fed up with them, I hung up and rang NOW TV for their broadband service, using a BT line already in the apartment.
Still, no one from Virgin has rang me to advise anything, no updates nothing. Customer of theirs over 2 years. NOW TV can activate the line, and I can have broadband in a week.
That suits me fine. But the service received from Virgin as a whole has been dismal. Well, more that than that, but not using any bad language.
So, that is what my experience is / has been like of Virgin. Frustrating.
Last edited by newmski; 09-08-2016 at 23:46.
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