New phone ordered but not delivered

DrXerox · 12-10-2010, 13:10

Hi All, could do with a bit of help. Do any Virgin Mobile staff help out on this forum?

I changed my mobile package to a £10 a month Blackberry deal last Thursday, 7th October. Was told that the new handset would be delivered next day (Friday) by UPS.
Nothing arrived so I rang VM to be told I had to wait for an email with confirmation of delivery. The email arrived with a delivery date/time of Saturday morning. (9th)

Its now Tuesday 12th and still nothing. I have called UPS with the tracking number to be told that they haven't even received the parcel from VM.
I have now called CS at least four times with 30min hold times and don't seem to be getting very far.
I could do with the new phone tomorrow (13th) as its a birthday present.

If anyone reading this could give me any help I would really appreciate it.

Peter_ · 12-10-2010, 13:37

Not aware of any staff on here and I know how long it can take for someone to answer, you have 2 options which are ringing and waiting for an answer or going to a local Virgin store and enquiring there.

fireman328 · 12-10-2010, 14:13

Twas a always thus

DrXerox · 12-10-2010, 15:21

Thanks Guys
I have spoken to CS who tell me that they see what has happened to my order. They pass the info to the relevant department with the promise off a call back. But they never call back.
Seems I'm stuck in a never ending circle!