100M : Very High Latency (Hayes)

[thenry]

high utilization shouldn't stop techs being booked. not when the fix is soo far away. the forum team should get a tech booked for you. ask the tech when he comes to be moved at the cabinet to lower your upstream and then adjust downstream. a new SH wont do much, the network fault/glitch is happening everywhere (your ping monitor). a reboot sorts the instability issue. power levels being high is something else.

[qasdfdsaq]

Unfortunately it does.

[thenry]

what part does qas?

[qasdfdsaq]

Can't book an engineer if there's an area fault of high utilization. They couldn't even book me one for a complete outage because of high utilization I reported the month before...

[thenry]

reps can override it. while i had the heat issue cooking the cab or local a ticket was raised, the forum team still wanted a tech out to lower my power levels a notch. calling 150 = rejected tech requests. forum team = PMs to get a tech booked.

[Chrysalis]

VM seem incapable of accepting there can be more than 1 fault at once, so if a fault is raised and confirmed they usually wait for that to be cleared first.

[Qtx]

My uneducated hunch is that it is to do with an amp that you are connected to. Not sure if there is any way to test this though.

VM have probably found it more cost efficient to not send engineers where over utilisation is outstanding. Probably better than sending engineers to so many houses when there is nothing they can do to fix the problem. Doesn't help in cases like this though.

[Sephiroth]

Like I said in #24, if it's a cabinet issue or other common cause, the neighbours will be affected.

That's a reasonable check to make so that the visiting engineer can be handled appropriately.

[Qtx]

Originally Posted by Sephiroth

Like I said in #24, if it's a cabinet issue or other common cause, the neighbours will be affected.

That's a reasonable check to make so that the visiting engineer can be handled appropriately.

Worth asking although many wouldn't even think or know they had a problem with 50% packet loss effecting them. A confirmation would be good but if none have noticed any degradation, I wouldn't accept that as factual.

[Sephiroth]

Originally Posted by Qtx

Worth asking although many wouldn't even think or know they had a problem with 50% packet loss effecting them. A confirmation would be good but if none have noticed any degradation, I wouldn't accept that as factual.

Fair point.

[qasdfdsaq]

Originally Posted by Qtx

Worth asking although many wouldn't even think or know they had a problem with 50% packet loss effecting them.

Trust me, most people would.

[Qtx]

Originally Posted by qasdfdsaq

Trust me, most people would.

What are you basing that on?

So often I have seen friends or family go to show me something at their house on the net only for it to be slow or they have to click a link many times before anything happens. Sometimes they say their internet has been slow for months, sometimes they say their pc is slow, not knowing the difference. Others just think the net is supposed to run at that speed. Usually when I look closer its down to their broadband having issues.

[Dash: CF noob]

Thats a big problem, those not having the knowledge its easy to just the blame the PC.

[Diablotf]

Got an engineer coming out now on Wednesday. Not letting him leave until the power levels are perfect.

[Chrysalis]

Originally Posted by Qtx

What are you basing that on?

So often I have seen friends or family go to show me something at their house on the net only for it to be slow or they have to click a link many times before anything happens. Sometimes they say their internet has been slow for months, sometimes they say their pc is slow, not knowing the difference. Others just think the net is supposed to run at that speed. Usually when I look closer its down to their broadband having issues.

You said it very well, the isp's get off lightly because of this.