Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Anyone else having problems in Lincoln?

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service

Anyone else having problems in Lincoln?
Reply
 
Thread Tools
Old 11-07-2017, 22:48   #16
GazCBG
cf.mega poster
 
GazCBG's Avatar
 
Join Date: Sep 2008
Location: Lincoln
Age: 41
Services: 200Mb (Superhub v3) | TV: 2x TiVo on XL | Phone
Posts: 1,003
GazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the rough
Re: Anyone else having problems in Lincoln?

Have more issues this evening as well from around 7pm, been up and down. Ended up connecting to my Mobile via my router for internet.
__________________
Intel Core i5-7500 // Gigabyte GA-B250-HD3P // EVGA GeForce GTX 1070 FTW // 16GB HyperX (2x8GB) 2400MHz DDR4 // 250GB Samsung 850 Evo SSD // 3x 2TB Toshiba P300
GazCBG is offline   Reply With Quote
Advertisement
Old 12-07-2017, 00:00   #17
Nedkelly
Hfc engineer
 
Nedkelly's Avatar
 
Join Date: Nov 2003
Location: North East lincolnshire
Age: 41
Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone
Posts: 2,712
Nedkelly has a bronzed appealNedkelly has a bronzed appeal
Nedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appeal
Smile Re: Anyone else having problems in Lincoln?

For your service to move to qam 16 the node must of been noisy . The cmts does this to keep a service if possible . The noise can be caused by faulty kit in the street but more than often it comes from one address than cause major problems for everyone else .
__________________
V6 its the future
Nedkelly is offline   Reply With Quote
Old 12-07-2017, 08:19   #18
GazCBG
cf.mega poster
 
GazCBG's Avatar
 
Join Date: Sep 2008
Location: Lincoln
Age: 41
Services: 200Mb (Superhub v3) | TV: 2x TiVo on XL | Phone
Posts: 1,003
GazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the rough
Re: Anyone else having problems in Lincoln?

After being down all night, I just rebooted the Hub 3 and it is now currently connected, with both on 64 qam.

But the recorded message is still when you phone up, so I expect more issues.

I just checked the error log on the Hub 3 and have a the page is full of:

017-07-12 05:35:18.00 82000700 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:cc;CM-QOS=1.1;CM-VER=3.0;
2017-07-12 05:35:18.00 82000200 No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:y:y;CM-QOS=1.1;CM-VER=3.0;

This is the last one in the log, you need to add an hour on to the time, as the Hub 3 is running in GMT/UTC timezone and UK is in BST +1 on GMT/UTC

__________________
Intel Core i5-7500 // Gigabyte GA-B250-HD3P // EVGA GeForce GTX 1070 FTW // 16GB HyperX (2x8GB) 2400MHz DDR4 // 250GB Samsung 850 Evo SSD // 3x 2TB Toshiba P300

Last edited by GazCBG; 12-07-2017 at 08:28.
GazCBG is offline   Reply With Quote
Old 12-07-2017, 16:59   #19
magnentius
cf.member
 
Join Date: Mar 2008
Posts: 15
magnentius is an unknown quantity at this point
Re: Anyone else having problems in Lincoln?

Not sure if a related problem but I and my wife have just lost the e mail service although main internet seems fine

---------- Post added at 15:59 ---------- Previous post was at 15:58 ----------

In Lincoln, Brant road area
magnentius is offline   Reply With Quote
Old 14-07-2017, 10:05   #20
GazCBG
cf.mega poster
 
GazCBG's Avatar
 
Join Date: Sep 2008
Location: Lincoln
Age: 41
Services: 200Mb (Superhub v3) | TV: 2x TiVo on XL | Phone
Posts: 1,003
GazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the rough
Re: Anyone else having problems in Lincoln?

Email would be more UK wide issue, I would think

And it continues, the record message is still on the VM 150 about issues.
I am starting to get sick of it, as it been going on for like over 3 days now.
My powerlevels are all good.


Code:
Upstream bonded channels
Channel ID	Frequency(Hz)	Mode	Power
(dBmV)	Modulation	Channel Bandwidth(Hz)	Symbol Rate (ksps)
4	46200000	ATDMA	42	64 qam	6400000	5120
5	39400000	ATDMA	42	64 qam	6400000	5120


Downstream bonded channels
Channel	Frequency(Hz)	Power(dBmV)	SNR(dB)	Modulation	Channel ID
1	299000000	-0.4	37.6	256 qam	17
2	323000000	0.4	38.9	256 qam	20
3	315000000	0.7	38.9	256 qam	19
4	307000000	0	38.9	256 qam	18
5	291000000	0.5	38.6	256 qam	16
6	283000000	0.5	38.9	256 qam	15
7	275000000	0.5	38.9	256 qam	14
8	267000000	0.5	38.6	256 qam	13
9	259000000	0.2	38.6	256 qam	12
10	251000000	0	38.6	256 qam	11
11	243000000	0	37.6	256 qam	10
12	235000000	0.5	38.6	256 qam	9
13	227000000	0.4	38.6	256 qam	8
14	219000000	0.4	38.6	256 qam	7
15	211000000	0	38.9	256 qam	6
16	203000000	0.9	38.6	256 qam	5
17	195000000	1.7	38.9	256 qam	4
18	187000000	2	38.6	256 qam	3
19	179000000	1.7	38.9	256 qam	2
20	171000000	1.2	38.9	256 qam	1
__________________
Intel Core i5-7500 // Gigabyte GA-B250-HD3P // EVGA GeForce GTX 1070 FTW // 16GB HyperX (2x8GB) 2400MHz DDR4 // 250GB Samsung 850 Evo SSD // 3x 2TB Toshiba P300

Last edited by GazCBG; 14-07-2017 at 10:08.
GazCBG is offline   Reply With Quote
Old 14-07-2017, 10:30   #21
General Maximus
C/O Felix Legion
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 350mbit BB + Sky+HD
Posts: 6,506
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
Re: Anyone else having problems in Lincoln?

Nothing has changed for me since I did my reboot on Monday. One of my upstreams has dropped from 47.5 to 46.25 and that is it.

Have you tried giving VM a ring for an update? The Indian dude I spoke to on Sunday spoke excellent English very clearly and could easily have been in an English call centre.
__________________
Join the Mockingjay, join the fight
General Maximus is online now   Reply With Quote
Old 14-07-2017, 11:20   #22
GazCBG
cf.mega poster
 
GazCBG's Avatar
 
Join Date: Sep 2008
Location: Lincoln
Age: 41
Services: 200Mb (Superhub v3) | TV: 2x TiVo on XL | Phone
Posts: 1,003
GazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the rough
Re: Anyone else having problems in Lincoln?

I signed up for text updates., but not got anything yet.
May give them a call later.
__________________
Intel Core i5-7500 // Gigabyte GA-B250-HD3P // EVGA GeForce GTX 1070 FTW // 16GB HyperX (2x8GB) 2400MHz DDR4 // 250GB Samsung 850 Evo SSD // 3x 2TB Toshiba P300
GazCBG is offline   Reply With Quote
Old 14-07-2017, 18:53   #23
GazCBG
cf.mega poster
 
GazCBG's Avatar
 
Join Date: Sep 2008
Location: Lincoln
Age: 41
Services: 200Mb (Superhub v3) | TV: 2x TiVo on XL | Phone
Posts: 1,003
GazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the rough
Re: Anyone else having problems in Lincoln?

I phoned up and it is an SNR issues started on the 10th July should be fixed by 17th July.
__________________
Intel Core i5-7500 // Gigabyte GA-B250-HD3P // EVGA GeForce GTX 1070 FTW // 16GB HyperX (2x8GB) 2400MHz DDR4 // 250GB Samsung 850 Evo SSD // 3x 2TB Toshiba P300
GazCBG is offline   Reply With Quote
Old 14-07-2017, 20:17   #24
General Maximus
C/O Felix Legion
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 350mbit BB + Sky+HD
Posts: 6,506
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
Re: Anyone else having problems in Lincoln?

It's strange because when I rang them on Sunday after my connection had been down for 1 hour I was told exactly the same thing. Shortly after though it came back up and has been stable all week.
__________________
Join the Mockingjay, join the fight
General Maximus is online now   Reply With Quote
Old 14-07-2017, 20:38   #25
GazCBG
cf.mega poster
 
GazCBG's Avatar
 
Join Date: Sep 2008
Location: Lincoln
Age: 41
Services: 200Mb (Superhub v3) | TV: 2x TiVo on XL | Phone
Posts: 1,003
GazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the rough
Re: Anyone else having problems in Lincoln?

MIne gone down again this evening a few times,so far

---------- Post added at 19:30 ---------- Previous post was at 19:26 ----------

I have, had to setup failover on my router to my VM Mobile just incase, got 2.5GB spare





---------- Post added at 19:36 ---------- Previous post was at 19:30 ----------

Code:
Upstream bonded channels
Channel ID	Frequency(Hz)	Mode	Power
(dBmV)	Modulation	Channel Bandwidth(Hz)	Symbol Rate (ksps)
5	39400000	ATDMA	40.8	64 qam	6400000	5120
6	32600000	ATDMA	40.8	16 qam	6400000	5120


---------- Post added at 19:38 ---------- Previous post was at 19:36 ----------



+1 Hour on the times, due to GMT timezone
Code:
2017-07-14 18:18:07.00	82000700	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:07.00	82000200	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:07.00	82000700	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:07.00	82000200	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:08.00	82000700	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:08.00	82000200	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:08.00	82000700	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:08.00	82000200	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:09.00	82000700	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:09.00	82000200	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:09.00	82000700	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:09.00	82000200	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:10.00	82000700	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:10.00	82000200	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:10.00	82000700	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:10.00	82000200	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:11.00	82000700	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:11.00	82000200	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:11.00	82000700	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
2017-07-14 18:18:11.00	82000200	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=yy:yy:yy:yy:yy:yy;CM-QOS=1.1;CM-VER=3.0;
__________________
Intel Core i5-7500 // Gigabyte GA-B250-HD3P // EVGA GeForce GTX 1070 FTW // 16GB HyperX (2x8GB) 2400MHz DDR4 // 250GB Samsung 850 Evo SSD // 3x 2TB Toshiba P300

Last edited by GazCBG; 14-07-2017 at 20:34.
GazCBG is offline   Reply With Quote
Old 14-07-2017, 22:03   #26
General Maximus
C/O Felix Legion
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 350mbit BB + Sky+HD
Posts: 6,506
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
Re: Anyone else having problems in Lincoln?

my logs looked exactly the same on Sunday
__________________
Join the Mockingjay, join the fight
General Maximus is online now   Reply With Quote
Old 14-07-2017, 23:32   #27
GazCBG
cf.mega poster
 
GazCBG's Avatar
 
Join Date: Sep 2008
Location: Lincoln
Age: 41
Services: 200Mb (Superhub v3) | TV: 2x TiVo on XL | Phone
Posts: 1,003
GazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the rough
Re: Anyone else having problems in Lincoln?

Been having that for the last few days those logs.
Just had to use my 4G to play on the PS4, as VM was up and down, as the fallover and back was causing issues on PSN.

I expect the weekend will be bad, VM currently connected at this time.

It feels more then SNR to be honest, as it is fine during the day, then in the evenings goes up and down.
I seen on VM Forum about some congestion in the Area 30, which Lincoln is in.

I asked in one of the posts and got ignored by the forum staff, when they was replying to another customer.
I only asked was it affecting me.
__________________
Intel Core i5-7500 // Gigabyte GA-B250-HD3P // EVGA GeForce GTX 1070 FTW // 16GB HyperX (2x8GB) 2400MHz DDR4 // 250GB Samsung 850 Evo SSD // 3x 2TB Toshiba P300

Last edited by GazCBG; 14-07-2017 at 23:37.
GazCBG is offline   Reply With Quote
Old 14-07-2017, 23:44   #28
General Maximus
C/O Felix Legion
 
General Maximus's Avatar
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + L TV + 350mbit BB + Sky+HD
Posts: 6,506
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
General Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze arrayGeneral Maximus has a bronze array
Re: Anyone else having problems in Lincoln?

I very much doubt it is going to be fixed by Sunday. If they havent been able to fix it during business hours this week then it sure as hell isnt going to be fixed over the weekend is it?

I wish i could lob a 3 mile long patch cable in your direction and connect you to my router
__________________
Join the Mockingjay, join the fight
General Maximus is online now   Reply With Quote
Old 14-07-2017, 23:52   #29
GazCBG
cf.mega poster
 
GazCBG's Avatar
 
Join Date: Sep 2008
Location: Lincoln
Age: 41
Services: 200Mb (Superhub v3) | TV: 2x TiVo on XL | Phone
Posts: 1,003
GazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the rough
Re: Anyone else having problems in Lincoln?

They saying Monday it be fixed for 17th, that is what Tech support and Thinking of Leaving said. I can't see it being fixed either on Monday, as they said all week.
The way the guy said it who gave me the credit was, if not we will need to give you more. If not fixed on Monday.
__________________
Intel Core i5-7500 // Gigabyte GA-B250-HD3P // EVGA GeForce GTX 1070 FTW // 16GB HyperX (2x8GB) 2400MHz DDR4 // 250GB Samsung 850 Evo SSD // 3x 2TB Toshiba P300
GazCBG is offline   Reply With Quote
Old 17-07-2017, 09:32   #30
GazCBG
cf.mega poster
 
GazCBG's Avatar
 
Join Date: Sep 2008
Location: Lincoln
Age: 41
Services: 200Mb (Superhub v3) | TV: 2x TiVo on XL | Phone
Posts: 1,003
GazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the roughGazCBG is a jewel in the rough
Re: Anyone else having problems in Lincoln?

Finally got a text update, which I asked for on 150 mid last week.
ETA of Monday (today) 17/07/2017 - 11AM.
__________________
Intel Core i5-7500 // Gigabyte GA-B250-HD3P // EVGA GeForce GTX 1070 FTW // 16GB HyperX (2x8GB) 2400MHz DDR4 // 250GB Samsung 850 Evo SSD // 3x 2TB Toshiba P300
GazCBG is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 20:08.


Server: xenon.zmnt.net
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2017, vBulletin Solutions Inc.