05-07-2017, 10:20
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#1
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cf.mega poster
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,853
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BBC Watchdog 5 July 2017
Just to mention that VM are being featured in tonight's BBC Watchdog (05/07/17 @ 8pm) programme regarding certain internet issues.
http://www.cbronline.com/news/mobili...-bbc-watchdog/
Should make interesting viewing.
Last edited by nodrogd; 05-07-2017 at 10:29.
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05-07-2017, 11:03
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#2
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: BBC Watchdog 5 July 2017
it has wound me up just reading that article. I hope they get an absolute pasting tonight and also do a separate feature on offshore support.
Quote:
“If you are a Virgin Media customer, please take a look at virginmedia.com for guidance on what you can do to improve the performance of your broadband and ensure that it isn’t something in your home slowing it down. If you need the support of one of our expert customer agents, please contact the Virgin Media team on 0800 952 2222.”
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06-07-2017, 00:32
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#3
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cf.mega poster
Join Date: Jan 2008
Posts: 10,063
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Re: BBC Watchdog 5 July 2017
It's the first article:
http://www.bbc.co.uk/programmes/b08xk11f
VM were also slated on today's Radio 4 consumer programme 'You and Yours'.
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06-07-2017, 07:31
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#4
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Guest
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Re: BBC Watchdog 5 July 2017
Quote:
Originally Posted by RichardCoulter
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Yes, it was also aired 4 and a half hours before your post?
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06-07-2017, 09:13
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#5
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,656
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Re: BBC Watchdog 5 July 2017
Quote:
Originally Posted by Mr Banana
Yes, it was also aired 4 and a half hours before your post?
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Yes but in fairness to Richard he did use past tense.
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06-07-2017, 21:05
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#6
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cf.mega poster
Join Date: Jan 2008
Posts: 10,063
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Re: BBC Watchdog 5 July 2017
Quote:
Originally Posted by Mr Banana
Yes, it was also aired 4 and a half hours before your post?
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So what?
---------- Post added at 20:05 ---------- Previous post was at 20:03 ----------
Quote:
Originally Posted by pip08456
Yes but in fairness to Richard he did use past tense.
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Indeed.
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06-07-2017, 22:21
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#7
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,309
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Re: BBC Watchdog 5 July 2017
Only caught the end, but heard Tom M side step the question about compensation for slow connections. Each case taken on it's own merits apparently. Good luck with that then
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07-07-2017, 09:18
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#8
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Ex - McNicholas Guildford
Join Date: Sep 2010
Location: Petersfield, Hampshire, UK
Age: 33
Services: Sky Q 1TB, 2 x Sky Q Minis, Virgin Media Business Voom Fibre 2
Posts: 314
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Re: BBC Watchdog 5 July 2017
I thought this was very unfair on virgin, as sure there are issues with the network (growing pains)... But they ARE investing heavily and most customers get a great fast and faultless service
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07-07-2017, 09:45
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#9
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: BBC Watchdog 5 July 2017
I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package
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07-07-2017, 09:56
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#10
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,994
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Re: BBC Watchdog 5 July 2017
Quote:
Originally Posted by Gavin-D
I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package
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Quote:
Below is a breakdown of actual real-life average speeds you can expect from wireless routers within a reasonable distance, with low interference and small number of simultaneous clients:
802.11b - 2-3 Mbps downstream, up to 5-6 Mbps with some vendor-specific extensions.
802.11g - ~20 Mbps downstream
802.11n - 40-50 Mbps typical, varying greatly depending on configuration, whether it is mixed or N-only network, the number of bonded channels, etc. Specifying a channel, and using 40MHz channels can help achieve 70-80Mbps with some newer routers. Up to 100 Mbps achievable with more expensive commercial equipment with 8x8 arrays, gigabit ports, etc.
802.11ac - 70-100+ Mbps typical, higher speeds (200+ Mbps) possible over short distances without many obstacles, with newer generation 802.11ac routers, and client adapters capable of multiple streams.
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Source
In reality you're doing quite well.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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07-07-2017, 09:57
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#11
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R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
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Re: BBC Watchdog 5 July 2017
It's certainly put me off switching back to VM. I will stay with BT at least I know that works for me.
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07-07-2017, 10:30
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#12
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cf.mega poster
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,853
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Re: BBC Watchdog 5 July 2017
Quote:
Originally Posted by Gavin-D
I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package
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Congestion on VM's network is certainly their problem. Congestion on Wi-Fi is everyone's problem, as all hubs have to share the same capacity no matter who they are provided by.
Seems crazy we are losing all these Freeview DTT channels to 4G & 5G services, yet the overcrowded Wi-Fi bands are never dealt with.
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07-07-2017, 13:21
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#13
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,869
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Re: BBC Watchdog 5 July 2017
If you get 200mb direct and only 115mb on wifi - then the problem is with your setup. As you have proved VM are providing 200mb to the hub.
Don't forget many PC can handle fast Wifi speeds.
Also you could be sharing wifi channels with neighbours - here we find that BT hubs seem to like to boot up on channels already in use and avoid empty channels.
Quote:
Originally Posted by Gavin-D
I can only get the advertised speed when connecting directly to the hub If I connect via wifi the speed fails to pass 115mb on the 200mb package
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07-07-2017, 14:01
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#14
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,656
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Re: BBC Watchdog 5 July 2017
Quote:
Originally Posted by ozsat
If you get 200mb direct and only 115mb on wifi - then the problem is with your setup. As you have proved VM are providing 200mb to the hub.
Don't forget many PC can handle fast Wifi speeds.
Also you could be sharing wifi channels with neighbours - here we find that BT hubs seem to like to boot up on channels already in use and avoid empty channels.
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BT hubs have always had that problem. Always best to select the channel manually.
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07-07-2017, 14:04
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#15
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: BBC Watchdog 5 July 2017
Ozsat is correct. This is analogous to buying a car that can do 200mph but complaining because you live in a city and there is a 30mph speed limit.
VM are giving you 200mbits to your house and if you want 200mbits then you are going to have to use a wired connection to the shub. There are many many factors which influence wifi speed such as interference from structures and equipment in your house and the adapters on each device.
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