Virgin Media 70, 150 & 200 Mb Upgrades

[Hans Gruber]

Originally Posted by OhReally

Then I cancelled the TV, downgraded to 50 and saved 24/month...connection is still rubbish.

Which I expected, it's still the same cable coming from the same cab after all.

I'm a little confused why you haven't asked them to fix the fault.

Originally Posted by Hans Gruber

I'm a little confused why you haven't asked them to fix the fault.

Because VM told me there wasn't one?

[qasdfdsaq]

Originally Posted by OhReally

I would be quite happy to pay more for a 30/30 connection that actually delivered 24/7 rock solid than some theoretical 300+/whatever ludicrously low figure they happen to apply.

Problem is, most people are not like you.

[Hans Gruber]

Well it's your money, I guess.

[qasdfdsaq]

Originally Posted by OhReally

Because VM told me there wasn't one?

Perhaps they think the PEBKAC

[Kushan]

Originally Posted by OhReally

Because VM told me there wasn't one?

What was their reasoning for your slow speeds, then? There's obviously an issue, Virgin saying the fault isn't with them doesn't mean they can't help you determine where it is. Have you done a wired speed test?

[Kabaal]

If there was no fault showing on the system they would have offered to have an engineer come out and look.

[Kushan]

Originally Posted by Kabaal

If there was no fault showing on the system they would have offered to have an engineer come out and look.

That's not true. They only send an engineer out when they've identified the fault. The engineer can't do anything unless he has a fault.

However, they would go through diagnostics to determine the actual cause of the issue - which it doesn't sound like has been done.

[MUD_Wizard]

Originally Posted by OhReally

When I spoke to VM this morning the lady ran some sort of check and said that everything looks ok.

Did you try connecting your computer directly to the Superhub via ethernet cable and testing like that?

---------- Post added at 17:39 ---------- Previous post was at 17:24 ----------

Originally Posted by Kushan

Theoretical bandwidth of what, about 1.2Gbit? Yum!

1.334 Gbit before overheads, with a full downstream channel set.

[MagicUK]

This new hardware trial, any change its 24 channel down hardware? I looked at liberty group and unless I read wrong info 16 down is the max channel hardware there using across the globe?

[Ignitionnet]

Originally Posted by MagicUK

This new hardware trial, any change its 24 channel down hardware? I looked at liberty group and unless I read wrong info 16 down is the max channel hardware there using across the globe?

Sure on that?

UPC Romania provide the Hitron CGNv4.

A couple of others provide 24 downstream kit too. UPC Cablecom sell 500Mb via their Horizon STB.

[Ignitionnet]

Originally Posted by Roph

BT, sky etc really need to start advertising their better upload speeds. Even with a pointless 300mbits from virgin, it looks like a BT Infinity user will still have better upload speeds.

Going by the trials in Cardiff that may not be the case. At least, not in all areas.

Max Traffic Rate 337920000 bps
Max Traffic Burst 42600 bytes

Max Traffic Rate 21504000 bps
Max Traffic Burst 16320 bytes

[img]Download Failed (1)[/img]

FTTC Infinity delivers at most 19Mb of usable upload in my experience. The Virgin product will deliver slightly over 20.

Originally Posted by Kushan

What was their reasoning for your slow speeds, then? There's obviously an issue, Virgin saying the fault isn't with them doesn't mean they can't help you determine where it is. Have you done a wired speed test?

Wasn't asked to do that, but the comparison I gave earlier is valid, wireless to the sh-2 versus wireless to the Galaxy S5.

The phone is 6x faster.

I don't know enough to tell them they must be wrong

---------- Post added at 01:04 ---------- Previous post was at 01:03 ----------

Originally Posted by qasdfdsaq

Perhaps they think the PEBKAC

Had to look that one up. Ho Ho


So anyway, sorry for hijacking the thread, getting back to topic (sort of) my original original point was it's a bit pointless announcing another round of speed upgrades when the last set announced what, nigh on 2 years ago, STILL hasn't been fully rolled out as my earlier screen cap showed.

[Kushan]

Originally Posted by OhReally

Wasn't asked to do that, but the comparison I gave earlier is valid, wireless to the sh-2 versus wireless to the Galaxy S5.

The phone is 6x faster.

That's actually not a valid comparison, though. Wireless is such a wildcard that it's nearly impossible to make any conclusions from that test. There's a lot you can do to tweak and configure your wireless in order to improve speeds, however what people are getting at is that it's pointless to do so until you're sure that wireless is a problem.

Plug an ethernet cable into your shub and temporarily disable wireless (push the button on the front of the hub if you need), then do a speed test. If you get full speed, wireless is the problem and we can do something about that. If you're still seeing your slow speeds, you've got something to tell Virgin who can take a more thorough look.

There's no point in suffering with a shoddy service. Spending 20mins doing proper diagnostics can likely resolve your issue and give you full speed.

Originally Posted by Ignitionnet

Going by the trials in Cardiff that may not be the case. At least, not in all areas.

Max Traffic Rate 337920000 bps
Max Traffic Burst 42600 bytes

Max Traffic Rate 21504000 bps
Max Traffic Burst 16320 bytes



FTTC Infinity delivers at most 19Mb of usable upload in my experience. The Virgin product will deliver slightly over 20.

Yeah but for how long before it gets STM'd? :P

[adduxi]

Originally Posted by Ignitionnet

<snip>
FTTC Infinity delivers at most 19Mb of usable upload in my experience. The Virgin product will deliver slightly over 20.

If I'm reading my config correctly on BT Infinity, the 19Mb is a capped figure.
The upload attainable rate on my line is 29.9Mb, but the set rate is 20Mb.