21-06-2011, 20:18
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#16
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Guest
Location: Norfolk
Services: Sky TV HD
Posts: n/a
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Re: Phone cost increasing
Sky at the moment are doing Free line install for Virgin customers taking line rental and calls Normally £40 i just got my line rental with sky for £9.25 pm if you pay for 12 months free evening and weekend calls 0870 caller display
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23-06-2011, 10:56
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#17
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Inactive
Join Date: Jun 2011
Posts: 2
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Re: Virgin Mobile Out of Tariff Price increase 25th July
Virgin tell me that by September 0845, 0870 etc numbers will be included in your unlimited calls per month, assuming you have of-course that set-up on your phone package, I am still annoyed the 90p on phone bill rise in August is pathetic and greed by Virgin. but we are all hooked on there big three, Phone/Broadband/TV so what do we do ?? complain to Virgin and Sky and the likes of multinational company's.every day phone and complain, stick together and complain. United we stand !! divided we fall.
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23-06-2011, 14:12
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#18
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Inactive
Join Date: May 2011
Location: Loughborough-UK Midlands
Services: Virgin 10M Broadband
Posts: 13
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Re: Phone cost increasing
We were a bit miffed at getting the letter re the increase, as the contact we signed was only in April, installed May 11th (via an employee-specific Advantages deal).
The pdf brochure on the Advantages site describing the (minimum one year) contract package gave as part of monthly cost breakdown:
"Cost breakdown:
• Phoneline is £12.99 ongoing"
No mention of an increase to come only 2 months later. If we have to be tied to the specified contract for 12 months (without penalty), so should VM.
It's not obvious how much benefit the 0870 change will be.
It could be significant, but unless they detail it on the bills, which they didn't on our first, that will be difficult to assess.
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23-06-2011, 18:54
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#19
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Inactive
Join Date: Jun 2011
Posts: 2
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Re: Phone cost increasing
More company's are now using 0870 0844 etc etc, so at the moment if you phone a lot of business numbers it will help significantly in the future. As i said get on the phone to Virgin,ask for customer service and suggest you wish to discuss leaving them for BT,or Sky ?? and they will talk to you about reducing your monthly expense, tell then you have a budget etc etc, ok lay it on thick, ,just try it ok, good luck, post me with a victory
,
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24-06-2011, 21:57
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#20
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Inactive
Join Date: Sep 2009
Location: Southampton (Switch PT2)
Services: Fixed phone service (inclusive weekend calls) & internet service (200/12meg)
Posts: 493
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Re: Phone cost increasing
Quote:
Originally Posted by windbag
No mention of an increase to come only 2 months later. If we have to be tied to the specified contract for 12 months (without penalty), so should VM.
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VM are bound by the contract. That is why you are free to leave the contract with no ongoing charges if they change it in any way, such as by putting the price up. Just call up VM and ask to dissolve your contract quoting their price rise letter as the reason. You can then switch to another provider. I warn you though, I think they all do this because the alternative is to have people on a whole range of different call charge ladders with different time-out dates to switch to the latest tariffs.
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26-06-2011, 19:17
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#21
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Guest
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Re: Phone cost increasing
Quote:
Originally Posted by AndyCalling
VM are bound by the contract. That is why you are free to leave the contract with no ongoing charges if they change it in any way, such as by putting the price up. Just call up VM and ask to dissolve your contract quoting their price rise letter as the reason. You can then switch to another provider. I warn you though, I think they all do this because the alternative is to have people on a whole range of different call charge ladders with different time-out dates to switch to the latest tariffs.
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I wonder if it's ever a good idea to switch anything
lets assume the switch goes smoothly, there is no guarantee that the new company will not do the same to you, in the future months
In my experience VM are the best provider particularly if you have their cable service, so many of my friends have switched away only to find the Broadband speeds appalling
I don't like price increases anymore than the next bloke, but sometimes its better sticking with what you know
IMHO VM are up there with the best and no dearer in the long run
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26-06-2011, 21:01
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#22
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Inactive
Join Date: Sep 2009
Location: Southampton (Switch PT2)
Services: Fixed phone service (inclusive weekend calls) & internet service (200/12meg)
Posts: 493
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Re: Phone cost increasing
Well, if you have Sky telly then Sky LLU is worth considering as their package prices are good. If you use Freeview then TalkTalk LLU is really cheap and their forum support is great (though not so their phone support). BE do some interesting products as well, especially if you want LLU ADSL with no phone line. All of these services rely on a good phone line though, so it all depends on that. Also BE and Talk Talk rely on BT to do the engineering so it can be a bit of a disjointed experience getting anything done. I have no idea if Sky use BT to do their engineering or not.
Certainly, most providers follow BT's lead with phone tariff price rises. VM are a little better in this regard as they don't always seem to follow the BT tune, at least they haven't moved evening rates from 18:00h to 19:00h, but their call charges are not the best and the additional cost for Caller Display seems outdated.
The key is packages, as always.
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27-06-2011, 11:06
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#23
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Phone cost increasing
Talk Weekends, am I right in that when it says Unlimited calls to 0870, 01, 02, 03 and Virgin Mobile phones at weekends. does this mean any numbers that begin with 0131 the Edinburgh code for example?
Also I take it that Talk Weekends is the Medium package?
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27-06-2011, 11:45
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#24
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Phone cost increasing
Quote:
Originally Posted by VMboy
does this mean any numbers that begin with 0131 the Edinburgh code for example?
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Yes
Quote:
Also I take it that Talk Weekends is the Medium package?
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Yes
__________________
I work for Virgin Media but all views are my own.
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27-06-2011, 15:33
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#25
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Inactive
Join Date: Oct 2008
Posts: 1,049
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Re: Phone cost increasing
I don't suppose it matters that we don't dial the first part (0131) when calling locally?
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27-06-2011, 15:46
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#26
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Phone cost increasing
Nope
__________________
I work for Virgin Media but all views are my own.
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27-06-2011, 19:21
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#27
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cf.geek
Join Date: Apr 2008
Services: V6 with Full-House/Maxit Sports & Movies, 100Mb broadband, Talk Weekends.
Posts: 570
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Re: Phone cost increasing
Quote:
Originally Posted by BILLYVIRGIN
More company's are now using 0870 0844 etc etc, so at the moment if you phone a lot of business numbers it will help significantly in the future. As i said get on the phone to Virgin,ask for customer service and suggest you wish to discuss leaving them for BT,or Sky ?? and they will talk to you about reducing your monthly expense, tell then you have a budget etc etc, ok lay it on thick, ,just try it ok, good luck, post me with a victory
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The whole thing is a game of cat & mouse - as soon as VM start to offer the incusion of 0845 & 0870, more companies are moving to 0844 & 0871 which are chargeable across every network operator.
For customers who get this package - good on them. Personally, I can't help but think this only goes towards legitimising 08x numbers and giving companies an excuse to keep earning their revenue-share on incoming calls at the expense of the majority of the British public.
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27-06-2011, 19:35
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#28
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Guest
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Re: Phone cost increasing
Quote:
Originally Posted by japitts
The whole thing is a game of cat & mouse - as soon as VM start to offer the incusion of 0845 & 0870, more companies are moving to 0844 & 0871 which are chargeable across every network operator.
For customers who get this package - good on them. Personally, I can't help but think this only goes towards legitimising 08x numbers and giving companies an excuse to keep earning their revenue-share on incoming calls at the expense of the majority of the British public.
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Yes your right,
I had the 0845 package for a while (£2 pm) but cancelled it as most of the numbers I needed to ring had changed from 0845 to 0844 or 0871
so it didn't work for me as the 0844 and 0871 are still chargeable
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28-06-2011, 10:38
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#29
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Guest
Location: Essex
Services: vm broadband tvxl TiVo, v+ sky sports and phone.
Posts: n/a
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Re: Phone cost increasing
Quote:
Originally Posted by kenoliver
Yes your right,
I had the 0845 package for a while (£2 pm) but cancelled it as most of the numbers I needed to ring had changed from 0845 to 0844 or 0871
so it didn't work for me as the 0844 and 0871 are still chargeable
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Hi Ken i think vm have 2 levels of 08 packages your old one is talk 08 £2 which includes 0845/0870 as well i think,and there is also talk 08 £5 which includes numbers such as 0844 and 0871 i think as well as 0845/0870.
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28-06-2011, 10:42
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#30
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Phone cost increasing
That's correct - the £5 covers every number starting 08
__________________
I work for Virgin Media but all views are my own.
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