Netgear Rant

GazCBG · 21-05-2009, 17:14

Hi,

Just had to phone Netgear Support (offshore callcenter) about my router that I got with my 50mb connection as a problem has came back with the router (WNR2000), with it reboot itself for no reason, it has reboot itself 4 times in 2 hours so far.

Anyway they say it fault and I can have a replacement, next working business day for free and all that, so I said yes, gave them my address, he went off to get my RMA number, then came back said they wanted my credit card details and would not charge them, as it for security, so I gave them over. They then come back and say they invaild, when I know they are not

Anyway get put through to a supervise who say they can't give me a replacement without vaild card details, I say they are etc... as there computer would not proceed, and he said I can't help you

so I said put me through to level 2 support, they say they are thought not sure if they are, and I say bye

. Was on the phone for about 45 minutes, for nothing.

Then I remember I had an email from Netgear Level 2 support, I find that and email Pat who it came from, within 15 minutes I had a RMA number and a reply say they coming Tuesday to do the swap over, as it gone the cut off point (3pm)to send out for new day.

So now I gone an cancelled my credit card just incase, as I don't think they should of asked for my card details, as Pat never needed them.

Oh, thanks to Pat for sorting the problem.

Rant over.

Argy1 · 21-05-2009, 18:21

well done for getting another one sent out, don't expect too much though, biggest
piece of crap I've ever had the misfortune to set up,only had it up and running for a
couple of hours before I reverted to my old router, then bought myself a Dlink DIR-655
that is a decent router

21-05-2009, 19:15

as a rule netgear routers are v good i have a wndr3300 and no probs at all i think part of the problem is that the wnr2000 is a free router supplied with a specific package common sense should tell you that it ain't gonna be anything special

GarryP...i think you were right to cancell your card as there is no way they should need your card details

GazCBG · 21-05-2009, 19:30

Quote:

Originally Posted by Argy1

well done for getting another one sent out, don't expect too much though, biggest
piece of crap I've ever had the misfortune to set up,only had it up and running for a
couple of hours before I reverted to my old router, then bought myself a Dlink DIR-655
that is a decent router

As soon as I can afford to get another N router I will, I still have my old Linksys wireless G, that does 50mb wired, so may change over to that.

Quote:

Originally Posted by martyh

GarryP...i think you were right to cancell your card as there is no way they should need your card details

Yer, that what I thought after the call, there wasn't much on it, but that not the point really.

21-05-2009, 20:26

GarryP if you want a recommend for a wireless n i realy could not speak more highly for the netgear wndr 3300
at the moment mine is running 2 g laptops and 1 N pc plus 2 nas drives with no problems at all before i got that i had a belkin n1 vision which i had loads of problems with

slowcoach · 21-05-2009, 21:23

Google is your friend, "wndr3300 problems"

21-05-2009, 21:43

Quote:

Originally Posted by slowcoach

Google is your friend, "wndr3300 problems"

i don't doubt that some people will have problems but don't forget a lot of the time the problems are caused by the pc/laptop or user
no problems with me though

GazCBG · 26-05-2009, 14:23

Got the new router around noon.
Connected up and it seems, updated the fireware and it currently fine.

GazCBG · 21-06-2009, 19:32

It started rebooting itself today (21st June 09) had it for 27 days now and it looks like it broken.
If it reboots again I am going to contact Netgear again, what joy that will be

21-06-2009, 19:52

Quote:

Originally Posted by Big-Gaz

It started rebooting itself today (21st June 09) had it for 27 days now and it looks like it broken.
If it reboots again I am going to contact Netgear again, what joy that will be

it maybe that vm have something installed in the firmware that causes the probs ,and there does seem to be a few ,maybe some one in the know can enlighten you but generally netgear is one of the best

GazCBG · 21-06-2009, 19:54

It's the standard Netgear firmware as it is the 50mb router and not VM firmware.
Also it running the lastest Netgear firmware.
The router has been changed once via Netgear 27 days ago.

WelshPaul · 21-06-2009, 20:23

I have a WNR2000 which i got for £40 odd from argos, great router no problems here although mine runs stock netgear firmware.

Must be the vm firmware causing your issues.

GazCBG · 21-06-2009, 21:08

The 50mb router:

DOES NOT use VM firmware. As my post above your say

DOES use standard Netgear firmware

WelshPaul · 21-06-2009, 21:13

Ummmm derrrr.... lol

OK well im stumped, my router still works great though!

Hardware Version WNR2000
Firmware Version V1.2.0.8
GUI Language Version: V1.1.5.4

GazCBG · 21-06-2009, 21:21

Quote:

Originally Posted by WelshPaul

Hardware Version WNR2000
Firmware Version V1.2.0.8
GUI Language Version: V1.1.5.4

Same as my router and the one before that was returned.