50M : Think Broadband Ping Monitor Results (POST YOURS)

[SnoopZ]

Originally Posted by Stop It

Well, last night was fun, my connection went to hell for some reason:



Still showing T-3 after T3 too, I'm going to guess there's an issue with SNR. Weirdly, despite the upstream going completely nuts, the connection is happy enough to stream BBC 6 Music this morning without a trace of a problem. Will report to VM shortly if things do not improve.

It still doesn't look great.

[Stop It]

Originally Posted by SnoopZ

It still doesn't look great.

Yeah, it went quiet in the morning but has been pretty much dead for a few hours, a support call on Monday methinks.

[SnoopZ]

Originally Posted by Stop It

Yeah, it went quiet in the morning but has been pretty much dead for a few hours, a support call on Monday methinks.

I guess you have tried powering down your modem? and looked at your stats?

[Stop It]

Originally Posted by SnoopZ

I guess you have tried powering down your modem? and looked at your stats?

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 34 N/A N/A 35
Frequency (Hz) 35800000 N/A N/A 27400000
Ranging Status Success N/A N/A Retries Exceed
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 46.00 N/A N/A 46.50
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 637
T4 Timeouts 0 0 0 0

Tried factory reset, modem mode, you name it, the US is completely dead.

I rang 150 who said it was an SNR fault but didn't have a F code to see what was going on. Basically I only got online again today after the modem finally gave up on using the channel, and now my internet is fine aside from a much slower upload.

[Taf]

New Shub2ac, new power supply. Fingers crossed.

[Kymmy]

Past two nights I've had a 90 - 120 minute outage at midnight. I presume they're doing some work in this area [FLIT3]

[Taf]

Originally Posted by Taf

New Shub2ac, new power supply. Fingers crossed.

Nope, it's still doing it...... I've also noticed that it stops connecting to the net several times a day.

[Taf]

13/10/2015 09:40:01 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:59 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:57 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:55 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:53 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:51 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:49 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:46 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:44 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:42 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:40 GMT 82000600 Unicast Maintenance Ranging attempted - No response - Retries exhausted
13/10/2015 09:39:40 GMT 82000300 Ranging Request Retries exhausted
13/10/2015 09:39:38 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:36 GMT 82000200 No Ranging Response received - T3 time-out
13/10/2015 09:39:34 GMT 82000200 No Ranging Response received - T3 time-out


Posted to the VM forums but no remedy found as yet.

[Taf]

[img]Download Failed (1)[/img]

18/10/2015 10:30:49 GMT 66050310 Auth Success - Web login successful.
18/10/2015 09:54:40 GMT 68010302 DHCP WAN IP - 86.xxxxxxxxx
18/10/2015 09:54:11 GMT 68000407 TOD established
18/10/2015 09:54:00 GMT 84000510 Downstream Locked Successfully
18/10/2015 09:53:44 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:53:39 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:53:37 GMT 66050310 Auth Success - Web login successful.
18/10/2015 09:51:58 GMT 67070100 DBC-ACK not received
18/10/2015 09:50:56 GMT 67070100 DBC-ACK not received
18/10/2015 09:49:52 GMT 67070100 DBC-ACK not received
18/10/2015 09:48:50 GMT 67070100 DBC-ACK not received
18/10/2015 09:47:47 GMT 67070100 DBC-ACK not received
18/10/2015 09:46:44 GMT 67070100 DBC-ACK not received
18/10/2015 09:45:41 GMT 67070100 DBC-ACK not received
18/10/2015 09:45:34 GMT 68010302 DHCP WAN IP - 86.xxxxxxx
18/10/2015 09:45:04 GMT 68000407 TOD established
18/10/2015 09:44:54 GMT 84000510 Downstream Locked Successfully
18/10/2015 09:44:38 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:44:17 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:43:17 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out



I've been posting the graphs, network logs, and power levels, etc to VMs forum, but the responses are practically nil.

[SnoopZ]

Originally Posted by Taf

18/10/2015 10:30:49 GMT 66050310 Auth Success - Web login successful.
18/10/2015 09:54:40 GMT 68010302 DHCP WAN IP - 86.xxxxxxxxx
18/10/2015 09:54:11 GMT 68000407 TOD established
18/10/2015 09:54:00 GMT 84000510 Downstream Locked Successfully
18/10/2015 09:53:44 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:53:39 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:53:37 GMT 66050310 Auth Success - Web login successful.
18/10/2015 09:51:58 GMT 67070100 DBC-ACK not received
18/10/2015 09:50:56 GMT 67070100 DBC-ACK not received
18/10/2015 09:49:52 GMT 67070100 DBC-ACK not received
18/10/2015 09:48:50 GMT 67070100 DBC-ACK not received
18/10/2015 09:47:47 GMT 67070100 DBC-ACK not received
18/10/2015 09:46:44 GMT 67070100 DBC-ACK not received
18/10/2015 09:45:41 GMT 67070100 DBC-ACK not received
18/10/2015 09:45:34 GMT 68010302 DHCP WAN IP - 86.10.6.249
18/10/2015 09:45:04 GMT 68000407 TOD established
18/10/2015 09:44:54 GMT 84000510 Downstream Locked Successfully
18/10/2015 09:44:38 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:44:17 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/2015 09:43:17 GMT 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out



I've been posting the graphs, network logs, and power levels, etc to VMs forum, but the responses are practically nil.

I guess all you can do is complain, if you have already had an engineer out, possibly even threaten to leave if you have a good alternative.

[Taf]

2 techs have been out, new PSU, new SHUB2AC, all levels checked, etc.

What's the most annoying is that it's not the same every day. Not even the same timeouts, etc. And some days have no faults shown in the network log at all.

I've tried to get solutions via their forum to no avail, and explaining on the phone is hopeless.

[pip08456]

I know you have valid reason for doing otherwise but does the same still happen if the SH is left switched on? - merely for diagnostic purposes.

[Taf]

It didn't happen when I left it on 24/24 for 3 days. But sometimes it doesn't happen for 3 or 4 days anyway after an overnight powerdown.

[pip08456]

Then surely the next thing in the diagnostic process would be leaving it on 24/7?

[Taf]

One of the techie bits of advice was that turning it off should not cause these problems, so it was up to VM to diagnose and fix the problem outside our home.