Virgin Media to Double Broadband Speed - Page 52

blenky · 13-01-2012, 19:54

Quote:

Originally Posted by Tim Deegan

I actually started another thread with this, but it was closed, and I was directed here.

Anyway, I just received this e-mail from VM. It isn't doubling my speed as I'm on 100mb, but it is quicker:

Strange I got exactly the same letter but I'm on 50Mbs and not 100Mbs!!!!

**Maggy** · 13-01-2012, 19:55

Well I'm not holding my breath.

If VM upgrade me again for free I'll be pleased but I'm not going to get upset if it doesn't happen.

I reckon they have been more than fair with the free upgrades myself.

cookster · 13-01-2012, 19:58

Quote:

Originally Posted by Martin Dee 11

Attachment 22999

Where's the link for this?

I'm on 20 meg (loyality) and would like to check what the likely upgrade will be.

Thanks.......

SuperHighway · 13-01-2012, 19:59

Quote:

Originally Posted by BenMcr

Yes you will be

cheers Ben, every little helps :-)

Tim Deegan · 13-01-2012, 20:02

Quote:

Originally Posted by blenky

Strange I got exactly the same letter but I'm on 50Mbs and not 100Mbs!!!!

So what are they upgrading you to?

gba93 · 13-01-2012, 20:06

What will the price be if:
a) I stay on 50mb (to be uplifted to 100mb)
b) I upgrade now to 100mb (to be uplifted to 120mb)
after discount applied
Thanks

General Maximus · 13-01-2012, 20:15

ffs, everyone is getting emails saying they are going to be upgraded apart from me. Maybe they are getting me back for kicking off about my vmng300

alwaysabear · 13-01-2012, 20:22

Quote:

Originally Posted by Tim Deegan

I actually started another thread with this, but it was closed, and I was directed here.

Anyway, I just received this e-mail from VM. It isn't doubling my speed as I'm on 100mb, but it is quicker:

I have one of these emails and I am only on 20 mb . Think they have this email to me in error.

AndyCalling · 13-01-2012, 20:22

Right, here's an update for everyone:

I thought to myself, if I upgrade from 50meg now to 100meg I'll get the price dropped down again in April to what I'm paying now. Then I'll get the 120meg service when it comes to my area for free. Simple no? So I called 150 and got through to Scotland.

Well, there are a few hitches. Firstly I have the 'Talk 08 2' package which was given out 'free for life' last year. Well, it turns out that if you upgrade it suddenly becomes chargeable so you have to drop it or accept an extra £2 per month fee. Sigh. I expected this would happen at some point as 'for life' usually means for the life of the offer rather than the life of the customer, still I would be prepared to drop it to ease the process.

Second hitch then kicked in, though the free upgrade to 100meg will not require an engineer visit, if you upgrade before the free offer kicks in an engineer visit is essential to 'check the wires'. I already have a Superhub so that's not the issue and my power levels and SNR are marvellous. The nice Scottish people tried, but there's no way around that one. So I've had to cry off until I can book time off work, which may be enough to put me off entirely so soon after Christmas.

Oh well, I tried. If anyone knows any way around these hitches then do tell, otherwise it looks like this approach may be a no go without mucho hastle.

BenMcr · 13-01-2012, 20:29

Quote:

Originally Posted by cookster

Where's the link for this?

I'm on 20 meg (loyality) and would like to check what the likely upgrade will be.

Thanks.......

Log into My Virgin Media and click on the 'Find out more' link there

---------- Post added at 20:29 ---------- Previous post was at 20:23 ----------

It's been noticed that the wrong email has gone out

https://community.virginmedia.com/t5...m-p/964951#M64

Skie · 13-01-2012, 20:30

Quote:

Originally Posted by AndyCalling

Oh well, I tried. If anyone knows any way around these hitches then do tell, otherwise it looks like this approach may be a no go without mucho hastle.

Retentions!

Or wait a little bit. I get the feeling VM will be dropping the requirement for an engineer. There are already one or two posts from people saying they called to get upgraded to 100meg and it was done over the phone with no hassle today. It may be a new thing that hasnt filtered out through team briefings yet.

Gavin-D · 13-01-2012, 20:37

Looks like my upgrade is from July this year

davidthornton · 13-01-2012, 20:41

Quote:

Originally Posted by Skie

Retentions!

Or wait a little bit. I get the feeling VM will be dropping the requirement for an engineer. There are already one or two posts from people saying they called to get upgraded to 100meg and it was done over the phone with no hassle today. It may be a new thing that hasnt filtered out through team briefings yet.

Isn't getting an enginner usually dependent on whether you are already on 50Mbit with a SuperHub or not?

AndyCalling · 13-01-2012, 20:44

Quote:

Originally Posted by Skie

Retentions!

Or wait a little bit. I get the feeling VM will be dropping the requirement for an engineer. There are already one or two posts from people saying they called to get upgraded to 100meg and it was done over the phone with no hassle today. It may be a new thing that hasnt filtered out through team briefings yet.

I do have 50meg and a Shub already with excellent SNR and power levels.

It can't be about team briefings as the computer simply wouldn't allow them to get around booking a visit. They tried beating it for a long time before finally admitting defeat. Retentions may help, but I've never called them before because I don't really want to get in to arguing the toss until someone gives in. Life's too short.

If they drop the engineer requirement before the deadline to qualify for the free 120meg upgrade (whenever that is) then I'll try again. Otherwise it looks like this avenue is full of obstacles.

My life is strewn with cowpats from the devil's own satanic herd!

~

BenMcr · 13-01-2012, 20:47

Personally I can't see the engineer requirement for the top tier ever being dropped. It's a premium product and the flagship tier, so Virgin will want to make sure that it works as it should