12-07-2010, 12:20
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#1
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Inactive
Join Date: Apr 2007
Location: Northants
Services: XL Phone
10MB Broadband
Posts: 90
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Virgin Free Calls
A couple of days ago I rang my friend (from my mobile) who is also on virgin mobile. When I checked my remaining minutes I had minutes deducted from my total for this call. I rang CS just out of curiosity and was told this was the norm. I thought virgin to virgin calls where free and I would not lose air time minutes. Is this just a virgin land line to mobile offer or what. Anyone know ?
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12-07-2010, 13:00
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#2
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Virgin Free Calls
Depends on your package
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12-07-2010, 13:19
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#3
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Inactive
Join Date: Apr 2007
Location: Northants
Services: XL Phone
10MB Broadband
Posts: 90
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Re: Virgin Free Calls
Thanks jb.
I'm on 300 mins/300 texts £10.00 direct debit and talk unlimited with the land line.
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12-07-2010, 13:30
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#4
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Free Calls
Again, depends on the Mobile offer you have. Best option is to phone Virgin Mobile and confirm whether you have Virgin Mobile to Virgin Mobile calls seperate to your minutes
__________________
I work for Virgin Media but all views are my own.
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12-07-2010, 13:53
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#5
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Virgin Free Calls
You only get free virgin to other virgin mobiles if it came with your package. I signed up and when I told them I'm a virgin media customer they added on Free virgin to virgin mobiles. So it seems it's not standard to get this.
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12-07-2010, 13:55
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#6
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Free Calls
No it's not, and it hasn't always been offered either. So even if you are on an existing customer Mobile offer it's not guaranteed
__________________
I work for Virgin Media but all views are my own.
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12-07-2010, 14:59
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#7
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Inactive
Join Date: Apr 2007
Location: Northants
Services: XL Phone
10MB Broadband
Posts: 90
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Re: Virgin Free Calls
I think Ben is correct because the mate I rang was on 300/300 but then changed his deal to a different tariff and when he rings me he does not lose any of his minutes. I did ring CS and was told the calls would deducted from my minutes. Thing is I received a Virgin flyer through my door saying these calls would be free, land line also. Thanks for your help.
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12-07-2010, 15:02
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Free Calls
Any flyers will apply to current tariffs on Mobile.
Although all Virgin landline customers now get calls to Virgin mobiles included within their talk plan (up to 1 hour and hours are dependent on the plan) so if you were to phone your friend from your Virgin landline you would get the call free.
__________________
I work for Virgin Media but all views are my own.
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12-07-2010, 15:06
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#9
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Inactive
Join Date: Apr 2007
Location: Northants
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Posts: 90
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Re: Virgin Free Calls
I took up the deal offered by NTL at that time about 2/3 yrs ago, they where in the process of re-branding to Virgin. The flyer I had posted through my door called it "The Lobster Deal 300/300"
I have just logged in to V.mobile and my bundle is called "Virgin 10 300+300 Pay Monthly Sim Only"
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12-07-2010, 15:22
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#10
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Free Calls
Yup that's far too early for it to include the VM Mobile to VM Mobile calls outside of the minutes. I think that only started last year
EDIT: It was May 2009 http://pressoffice.virginmedia.com/p...098&highlight=
__________________
I work for Virgin Media but all views are my own.
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12-07-2010, 15:24
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#11
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Inactive
Join Date: Apr 2007
Location: Northants
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Posts: 90
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Re: Virgin Free Calls
[QUOTE=BenMcr;35054599]Yup that's far too early for it to include the VM Mobile to VM Mobile calls outside of the minutes. I think that only started last year
Thanks Ben. At least now I know.
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