01-04-2011, 14:53
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#16
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Inactive
Join Date: Dec 2009
Location: Wirral
Services: TV M, L BB, Sky+ HD
Posts: 1,485
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Re: demand 5
Maybe their Sat Nav is bust and they cannot find the headend?
I'd hate to think they've been driving round in circles for 12 days!
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01-04-2011, 16:15
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#17
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Inactive
Join Date: Jul 2009
Location: Guildford, Surrey
Services: VM TVM HD, BBL, phone; BT phone; Freeview.
Posts: 982
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Re: demand 5
The DVDs are still in the post...
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01-04-2011, 18:22
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#18
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: demand 5
Demand five is now working for me after 14 days .
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01-04-2011, 18:25
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#19
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: demand 5
Quote:
Originally Posted by alwaysabear
Demand five is now working for me after 14 days .
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Glad to hear it mate , its about time.
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04-04-2011, 22:34
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#20
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Inactive
Join Date: Oct 2006
Location: Crayford
Services: 20mb, Phone, XL V+
Posts: 50
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Re: demand 5
Still not working in DA1, and wasn't in DA7 or BR8 over the weekend. Problem with the Bromley headend?
This is now getting to the point of being farcicle. In what other industry can you have part of the service not working for some of your customers and that be OK and only a minor issue?
I have been reading the posts in one of the other threads, and whether catchup is 'free' because Medium TV subscribers get it doesn't really bother me. I'm an XL customer and I expect catch-up to work. That's THE main reason that I use Virgin for my TV service, so I don't have to remember to record everything and chew up hard disk space.
The 3rd party company excuses are beginning to wear a little thin...
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04-04-2011, 22:43
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#21
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: demand 5
Quote:
Originally Posted by Rimmer100
Still not working in DA1, and wasn't in DA7 or BR8 over the weekend. Problem with the Bromley headend?
This is now getting to the point of being farcicle. In what other industry can you have part of the service not working for some of your customers and that be OK and only a minor issue?
I have been reading the posts in one of the other threads, and whether catchup is 'free' because Medium TV subscribers get it doesn't really bother me. I'm an XL customer and I expect catch-up to work. That's THE main reason that I use Virgin for my TV service, so I don't have to remember to record everything and chew up hard disk space.
The 3rd party company excuses are beginning to wear a little thin...
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Not acceptable mate , when your paying.
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08-04-2011, 21:07
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#22
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Inactive
Join Date: Oct 2006
Location: Crayford
Services: 20mb, Phone, XL V+
Posts: 50
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Re: demand 5
Guess what? No it still isn't bloody working.
There is 1 episode of NCIS from Wednesday but apart from that "No programmes available - try next day"
How long can this really go on for before someone at Virgin actually gives a ****?
Doesn't it make common sense that if a 'minor' fault continues for more than a set amount of time it gets escalated to the next level, so it doesn't just drag on and on?
Once again I don't care if it is a 3rd party issue, I pay my money to Virgin so they really need to do something about it!
I first posted a note about this on 15-03-2011 and things have just got worse since then. Seriously it's nearly been a month...
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09-04-2011, 11:44
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#23
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Inactive
Join Date: Dec 2009
Location: Wirral
Services: TV M, L BB, Sky+ HD
Posts: 1,485
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Re: demand 5
Quote:
Originally Posted by Rimmer100
Guess what? No it still isn't bloody working.
There is 1 episode of NCIS from Wednesday but apart from that "No programmes available - try next day"
How long can this really go on for before someone at Virgin actually gives a ****?
Doesn't it make common sense that if a 'minor' fault continues for more than a set amount of time it gets escalated to the next level, so it doesn't just drag on and on?
Once again I don't care if it is a 3rd party issue, I pay my money to Virgin so they really need to do something about it!
I first posted a note about this on 15-03-2011 and things have just got worse since then. Seriously it's nearly been a month...
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Oh dear, it is a bit of a saga now.
Maybe Virgin have emailed someone called Dean by mistake to ask for the work to be carried out?
Dean and Seachange could easily be confused
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13-04-2011, 18:32
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#24
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Inactive
Join Date: Oct 2006
Location: Crayford
Services: 20mb, Phone, XL V+
Posts: 50
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Re: demand 5
Perhaps that was the issue. I too can see similiarities between Dean and Seachange
Anyways, I am happy to report that in DA1 at least I have what appears to be the full backlog of Demand5 catch-up for the last week.
I can't be sure when it started working again, (obviously some time after Friday night), but it all seems to be there!
Still bitterly disappointed with Virgin's lacklustre response, but then again why would they care about keeping customers happy. It's not as if there is any other way to get TV, Broadband or Catch-up TV services.... ;-)
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13-04-2011, 19:33
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#25
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: demand 5
Quote:
Originally Posted by Rimmer100
Perhaps that was the issue. I too can see similiarities between Dean and Seachange
Anyways, I am happy to report that in DA1 at least I have what appears to be the full backlog of Demand5 catch-up for the last week.
I can't be sure when it started working again, (obviously some time after Friday night), but it all seems to be there!
Still bitterly disappointed with Virgin's lacklustre response, but then again why would they care about keeping customers happy. It's not as if there is any other way to get TV, Broadband or Catch-up TV services.... ;-)
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It was actually a very complex issue for the 3rd party to resolve. Glad to hear everything is working ok for you now.
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