Virgin Media to Double Broadband Speed - Page 53

pace508 · 13-01-2012, 20:48

info on my speed boost
Your current speed is up to 10 or 20Mb

Your new speed will be up to 60Mb
but i only got installed on saturday 7/1/12, 30meg plus superhub

Martin_D · 13-01-2012, 20:51

Attachment 23000

Quote:

Originally Posted by cookster

Where's the link for this?

I'm on 20 meg (loyality) and would like to check what the likely upgrade will be.

Thanks.......

AndyCalling · 13-01-2012, 20:51

Quote:

Originally Posted by BenMcr

Personally I can't see the engineer requirement for the top tier ever being dropped. It's a premium product and the flagship tier, so Virgin will want to make sure that it works as it should

Not quite. As I stated, they confirmed that there will be no engineer requirement for 100meg when the free double comes along, and 100meg will be the top tier at that point in time.

carbon60 · 13-01-2012, 20:56

Quote:

Originally Posted by pace508

info on my speed boost
Your current speed is up to 10 or 20Mb

Your new speed will be up to 60Mb
but i only got installed on saturday 7/1/12, 30meg plus superhub

Mine says current speed is up to 10 or 20Mbit. Question is why don't they know exactly what my package is? My Virgin Media knows I'm on XL20 - why doesn't that page?

BenMcr · 13-01-2012, 20:57

Quote:

Originally Posted by AndyCalling

Not quite. As I stated, they confirmed that there will be no engineer requirement for 100meg when the free double comes along, and 100meg will be the top tier at that point in time.

Actually that's not completely true

http://community.virginmedia.com/t5/...962021#M110205

Quote:

Will we need a manned installation for the upgrade and will there be an installation charge?

Most of you won't and for the people who do need some work doing it'll be free of charge. We'll be in touch ahead of when your speed is going to doubled to tell you if you need a engineer visit and arrange when is convenient with you

stereohaven · 13-01-2012, 21:01

According to the link we are due the upgrade sometime from October.

We are currently on 30MB but I may upgrade to 50MB just before October to take advantage because 100MB for around £6.50 extra a month (the difference between 30MB and 50MB I believe), doesn't sound bad at all to me.

Tim Deegan · 13-01-2012, 21:03

Quote:

Originally Posted by alwaysabear

I have one of these emails and I am only on 20 mb . Think they have this email to me in error.

Is the wording exactly the same?

AndyCalling · 13-01-2012, 21:04

Quote:

Originally Posted by BenMcr

Actually that's not completely true

http://community.virginmedia.com/t5/...962021#M110205

Well, no, of course if you need a Shub or you have dodgy signal levels then fair enough. If there is a need for an engineer visit then of course there will be one. That is a far cry from having a hard requirement when there's no obvious need though, which is what we're talking about here.

Tim Deegan · 13-01-2012, 21:11

Quote:

Originally Posted by AndyCalling

Well, no, of course if you need a Shub or you have dodgy signal levels then fair enough. If there is a need for an engineer visit then of course there will be one. That is a far cry from having a hard requirement when there's no obvious need though, which is what we're talking about here.

I was told that there were some problems with earlier s/hubs, and that is why they are changing them when you upgrade

---------- Post added at 21:11 ---------- Previous post was at 21:11 ----------

https://my.virginmedia.com/customer-...edupgrade.html

BenMcr · 13-01-2012, 21:13

Quote:

Originally Posted by Tim Deegan

I was told that there were some problems with earlier s/hubs, and that is why they are changing them when you upgrade

---------- Post added at 21:11 ---------- Previous post was at 21:11 ----------

https://my.virginmedia.com/customer-...edupgrade.html

They don't change them when you upgrade

watzizname · 13-01-2012, 21:16

Quote:

Originally Posted by BenMcr

http://shop.virginmedia.com/broadband/up-to-30mb.html

Many thanks for that

AndyCalling · 13-01-2012, 21:25

Quote:

Originally Posted by BenMcr

They don't change them when you upgrade

Good, as I've got a second Shub on the shelf anyway from the 50meg install when their delivery system got screwed up.

I've got every angle covered really, yet an engineer visit still can't be avoided.

Kushan · 13-01-2012, 21:31

As someone said, I think the Engineer Visit is mainly because 100meg is the premium top-tier product. When the 50meg first came out, it was a similar thing - there was even a dedicated 50meg support number. The 100meg support number got you straight through to second line at one point when it was being trialled.

passingbat · 13-01-2012, 21:35

Quote:

Originally Posted by stereohaven

According to the link we are due the upgrade sometime from October.

We are currently on 30MB but I may upgrade to 50MB just before October to take advantage because 100MB for around £6.50 extra a month (the difference between 30MB and 50MB I believe), doesn't sound bad at all to me.

I was wondering about going to 50 meg now. I'm still on 20 because I didn't want the super hub, but as I'll end up with one anyway for the speed doubling, and the bad reports seem to have gone away...

The other attraction is backup and storage, which it says is unlimited; is it really unlimited?

Kushan · 13-01-2012, 21:41

Quote:

Originally Posted by passingbat

I was wondering about going to 50 meg now. I'm still on 20 because I didn't want the super hub, but as I'll end up with one anyway for the speed doubling, and the bad reports seem to have gone away...

The other attraction is backup and storage, which it says is unlimited; is it really unlimited?

I don't think anyone's ever found the limit to it because after using it for more than 5minutes, they give up.