Virgin Media 70, 150 & 200 Mb Upgrades - Page 51

BenMcr · 09-11-2015, 10:21

Quote:

Originally Posted by Daveoc64

Customers on the old 152mbps tier can continue to use a Superhub 1.

They can, but they'll get a swap out to new kit as part of the upgrade to 200Mb

Rankrotten · 09-11-2015, 11:01

Shub 2 rebooted automatically at 10.40 and now on Vivid200 Glasgow west end.

jem16 · 09-11-2015, 11:16

Quote:

Originally Posted by jem16

If it works. Did mine yesterday and account showing today as if I hadn't. Also in Rutherglen.

Router rebooted 10 minutes ago and now on 70mb so all is well.

Daveoc64 · 09-11-2015, 12:56

Quote:

Originally Posted by BenMcr

They can, but they'll get a swap out to new kit as part of the upgrade to 200Mb

That is in no way relevant.

A claim was made that the Superhub 1 can't do speeds above 100mbps.

It has supported the 100mbps, 120mbps and 152mbps tiers over time.

Stephen · 09-11-2015, 13:35

It is relevant. It may well work but VM want all customers in higher speeds to be using a sh2 or sh2ac.

So they will only be able to upgrade if they take the new kit.

JPAC · 09-11-2015, 13:44

What determines how fast the Ping is?

General Maximus · 09-11-2015, 18:07

Quote:

Originally Posted by Stephen

So they will only be able to upgrade if they take the new kit.

yup, they wouldn't let me have 152mbits without a shub2 and that was at the beginning of the year so I would love to know how shub1 users are on it.

Daveoc64 · 09-11-2015, 18:20

Quote:

Originally Posted by General Maximus

yup, they wouldn't let me have 152mbits without a shub2 and that was at the beginning of the year so I would love to know how shub1 users are on it.

We got 152mbps as soon as it became available and still had our Superhub 1 then, so they allowed us to upgrade.

Maybe they've put new rules in place since then, but there was no restriction before.

General Maximus · 09-11-2015, 18:33

I did as well and they insisted I had a shub2. If I remember correctly they didn't even have a 152mbit config file for the shub1 because they wanted everyone to have the shub2 for improved wireless. That is why they want everyone to have a shub2 or ac now because it is pointless provisioning everyone for 150mbits+ when you know the wireless on the pe cant handle it. You are just asking to be inundated with calls.

Daveoc64 · 09-11-2015, 18:42

Quote:

Originally Posted by General Maximus

I did as well and they insisted I had a shub2.

According to my records we got the 152mbps upgrade in May 2014 (from 120mbps), so it's possible that they changed their policy after then, but before it was available in your area.

BenMcr · 09-11-2015, 21:11

Quote:

Originally Posted by Daveoc64

Maybe they've put new rules in place since then, but there was no restriction before.

It was always suggested that those going up to 152Mbit had a SH2, but it wasn't enforced.

The absolute requirement for both VIVID 150 and VIVID 200 to require at least a SH2 is part of this current set of upgrades.

Kushan · 10-11-2015, 08:55

Quote:

Originally Posted by General Maximus

what a joke. From the get go the postcode checker and myvirginmedia have always said the speed upgrade would be available by the end of November. Now bear in mind that VM said that 90% of users would be upgraded by xmas and last week the postcode checker said that my area was now ready. I have just checked myvirginmedia and now it has to it'll be ready by end of March 2016 and the postcode checker says they'll be in contact between January and March. Surely it doesn't take them two weeks before their deadline to realise things wont be ready and they need to put it back by 5 months?

This is turning into even more of a joke than previous upgrades. Why set unrealistic targets when you know you haven't met previous ones?

No harm, mon general but it's only a joke because your upgrade has been delayed. This is par for the course for every upgrade so far.

Quote:

Originally Posted by chrisjones

Sorry if this has already been asked, but is the new modem a 100% must to get speeds above 100mb? Reason I ask is I have my current SH running in modem mode with an N66u taking care of the wireless connectivity.

~~Not at all, SH1 is just as capable as the SH2/ac in modem mode.~~

I just made that up. You do need a SH2.

BenMcr · 10-11-2015, 09:11

Quote:

Originally Posted by Kushan

Not at all, SH1 is just as capable as the SH2/ac in modem mode.

Sorry to repeat myself here, but even in modem mode to get either VIVID 150 or VIVID 200, Virgin Media require you to have a SH2 or SH2ac. If you don't have one, you will not get either new tier until you've been sent one.

Kushan · 10-11-2015, 09:16

Quote:

Originally Posted by BenMcr

Sorry to repeat myself here, but even in modem mode to get either VIVID 150 or VIVID 200, Virgin Media require you to have a SH2 or SH2ac. If you don't have one, you will not get either new tier until you've been sent one.

Ooops, you are right and I should be told off.

What I should have said is that the SH1 is capable of it, but Virgin has not permitted any 150/200mbit profiles to go out. So weirdly you can get 152Mbit but not 150Mbit. My bad!

So yes, you do need a SH2 or better.

Chrysalis · 10-11-2015, 10:31

Quote:

Originally Posted by roughbeast

My upgrade isn't due until the end of November either. A call to CS got me upgraded within 5 minutes.

brilliant sod doing capacity upgrades just upgrade users anyway