06-07-2009, 11:52
|
#1
|
|
Inactive
Join Date: Oct 2005
Posts: 372
|
Picture Box question
Just curious as how people FIRST found out about the picture box package launched last week.
From here or another chat forum?
From virgin via the post?
From virgin via thier website?
From virgin via thier press release?
From virgin via a paper bill?
Ive been having a phone "discussion" with management at Hook HQ about how they communicate goods news to customers.
Be interesting to compare experiences with what they say happens.
|
|
|
|
06-07-2009, 12:45
|
#2
|
|
Inactive
Join Date: Jun 2009
Location: West Yorkshire
Services: Virgin XL TV, V+, 10mb broadband, phone
Posts: 540
|
Re: Picture Box question
I heard about it on this forum, someone linked to the Virgin Press Release on their site.
|
|
|
|
|
06-07-2009, 12:58
|
#3
|
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,702
|
Re: Picture Box question
From the VM Press release.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
|
|
|
|
|
06-07-2009, 13:44
|
#4
|
|
Inactive
Join Date: Oct 2005
Posts: 372
|
Re: Picture Box question
Ive been sent an email by the person i was talking to and gives a link to the virgin website page where information about Picture Box can be found. Hidden away in bundles! He also told me that we were all sent information in the post. Anyone seen it?
This is the link he gave: http://allyours.virginmedia.com/html...on-demand.html
(Hardly seems to be aimed at informing existing customers but better than nothing i guess)
Just cant understand why they dont convey good news to customers in a way thats clear. Press releases are aimed at media not customers.
|
|
|
|
|
06-07-2009, 15:32
|
#5
|
|
Inactive
Join Date: Jun 2009
Location: West Yorkshire
Services: Virgin XL TV, V+, 10mb broadband, phone
Posts: 540
|
Re: Picture Box question
Never got anything through the post.
|
|
|
|
|
06-07-2009, 15:37
|
#6
|
|
Inactive
Join Date: Feb 2004
Location: There's no place like 127.0.0.1
Services: Depends on the person and the price they're offering
Posts: 12,384
|
Re: Picture Box question
I added a poll for you 
|
|
|
|
|
06-07-2009, 15:48
|
#7
|
|
Inactive
Join Date: Aug 2007
Location: Scotland
Age: 51
Services: 20mb, Tv, Phone
Posts: 2,849
|
Re: Picture Box question
Errm What's picture box?
|
|
|
|
|
06-07-2009, 16:12
|
#8
|
|
Inactive
Join Date: Jun 2009
Location: West Yorkshire
Services: Virgin XL TV, V+, 10mb broadband, phone
Posts: 540
|
Re: Picture Box question
Quote:
Originally Posted by moaningmags
Errm What's picture box?
|
Here.
|
|
|
|
|
06-07-2009, 16:22
|
#9
|
|
Inactive
Join Date: Aug 2007
Location: Scotland
Age: 51
Services: 20mb, Tv, Phone
Posts: 2,849
|
Re: Picture Box question
Quote:
Originally Posted by Nook29
|
Thanks very much
P.S. I found out from here.
|
|
|
|
|
06-07-2009, 16:24
|
#10
|
|
Inactive
Join Date: Feb 2008
Location: Newcastle
Services: SkyHD, Freesat & Virgin Media TV/BB
Posts: 1,318
|
Re: Picture Box question
I found out from here (as always )
|
|
|
|
|
06-07-2009, 17:04
|
#11
|
|
Inactive
Join Date: Oct 2005
Posts: 372
|
Re: Picture Box question
Thanks rob, Ive never had a poll before (apart from when i got the car cleaned! lol)
Do i get a prize? lol
I emailed them back and gave them this thread to see what others thought of the way to promote new services to customers so lets hope we get some more responses.
No surprises so far though is there!
|
|
|
|
|
06-07-2009, 18:13
|
#12
|
|
Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,792
|
Re: Picture Box question
I found out in work :P
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
|
|
|
|
|
07-07-2009, 01:06
|
#13
|
|
Inactive
Join Date: Apr 2008
Location: area 14
Services: SkyQ silver 2TB
SkyQ mini multiroom
Boxset
skysports HD
skymovies HD
Virgin vivid 350meg
Posts: 281
|
Re: Picture Box question
only found out when flicking thru the VOD stuff.
choice of films not the best on offer.
ill give it a miss.
|
|
|
|
|
07-07-2009, 06:58
|
#14
|
|
Inactive
Join Date: Apr 2004
Location: Stockport
Services: XL TV (TiVo 1TB & V HD), XL Broadband (Superhub 2 in modem mode), L Telephone
Posts: 477
|
Re: Picture Box question
Not seen or heard anything till reading this. Looks rubbish to be honest.
|
|
|
|
|
09-07-2009, 15:40
|
#15
|
|
Inactive
Join Date: Oct 2005
Posts: 372
|
Re: Picture Box question
I emailed Virgin about picture box not being promoted to its customers and got a hpone call today saying they agreed with what i said (and many others of course) and is going to pass my email onto the marketing people.
Lets hope they work on thier marketing skills before future good news is put out in a press release and not to customers.
Glad she phoned though as, with a press of a button or two, cured a problem that others had failed to resolve in a week since a reported it and it was elevated to somone higher up.
She was from a scottish virgin "outpost" so thanks if your viewing this forum.
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 18:22.
|
Join CF
You are here: 
