06-09-2010, 15:28
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#1
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Inactive
Join Date: Sep 2010
Posts: 3
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damaged cable
my daughter has a buisiness phone line installed to her property some guys called and asked if she wanted drive doing she let them do the job and was quite happy with the work till she went to use her phone it wasent working o close inspection we found a broken cable just outside our property the cable is only just below the tarmac on the pavement am i responsable for the repairs as they are not on my daughters property and as for the workmen who done the drive cat find them anywere
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06-09-2010, 17:52
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#2
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Inactive
Join Date: Nov 2007
Services: 30mb BB, XL TV, V+, TiVo, talk unlimited.
Posts: 4,143
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Re: damaged cable
Phone up and report your daughter's phone isn't working. I suspect they'll charge you If it's a difficult repair.
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06-09-2010, 19:55
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#3
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: damaged cable
You should get a £35 repair charge and you are supposed to pass it on to the tarmac folk
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06-09-2010, 20:03
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#4
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cf.mega poster
Join Date: Mar 2005
Location: here
Age: 55
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
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Re: damaged cable
I didn't think people still fell for the, "We'll tarmac your drive, and give a discount for cash only", all said in a certain accent!
__________________
"Once a Poacher, Always a Poacher"
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06-09-2010, 20:28
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#5
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Inactive
Join Date: Sep 2010
Posts: 3
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Re: damaged cable
Quote:
Originally Posted by LondonRoad
Phone up and report your daughter's phone isn't working. I suspect they'll charge you If it's a difficult repair.
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thanks just rang ntl as its a buisness line it will cost 140 pounds
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06-09-2010, 20:44
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#6
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: damaged cable
Quote:
Originally Posted by 1cliff1942
thanks just rang ntl as its a buisness line it will cost 140 pounds
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Wow! Just for a few scotchlocks and a gel pack!
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06-09-2010, 20:56
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#7
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Inactive
Join Date: Dec 2007
Posts: 18,398
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Re: damaged cable
Never knew you could get a scotchlock for co-axial cable??
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06-09-2010, 21:38
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#8
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: damaged cable
Quote:
Originally Posted by Kymmy
Never knew you could get a scotchlock for co-axial cable??
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Never knew you could get a business line through coax cable
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06-09-2010, 21:53
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#9
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Inactive
Join Date: Sep 2010
Posts: 3
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Re: damaged cable
Quote:
Originally Posted by jb66
Never knew you could get a business line through coax cable
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never said coax the cable that is bust has about 6 colours
and 6 white tried reconecting wires just cant work out the white ones
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06-09-2010, 22:09
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#10
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: damaged cable
Quote:
Originally Posted by 1cliff1942
never said coax the cable that is bust has about 6 colours
and 6 white tried reconecting wires just cant work out the white ones
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That was directed at kymmy
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05-10-2010, 15:41
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#11
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Inactive
Join Date: Oct 2010
Posts: 1
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Re: damaged cable
Can anyone point me in the direction of getting our Virgin phone line restarted - long story but basically we have no landline at all due allegedly to "corroded" cable and will not be fixed until 15 October - now been told we have to be in between 8 and 1 p.m. that day - this is not possible for us - otherwise we have to wait until 22/23 October for another slot. Having spent a fortune using our mobile phone trying to sort something out, have also used complaints form but 4 days later no acknowledgement or reply. Indian call centre absolutely useless and say there is no telephone number for customer complaints. So does anyone have a phone number where we will get some urgent help. Thanks.
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06-10-2010, 21:34
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#12
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cf.mega poster
Join Date: Mar 2005
Location: here
Age: 55
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
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Re: damaged cable
Quote:
Originally Posted by hokeycokey88
Can anyone point me in the direction of getting our Virgin phone line restarted - long story but basically we have no landline at all due allegedly to "corroded" cable and will not be fixed until 15 October - now been told we have to be in between 8 and 1 p.m. that day - this is not possible for us - otherwise we have to wait until 22/23 October for another slot. Having spent a fortune using our mobile phone trying to sort something out, have also used complaints form but 4 days later no acknowledgement or reply. Indian call centre absolutely useless and say there is no telephone number for customer complaints. So does anyone have a phone number where we will get some urgent help. Thanks.
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If the cable has been identified as being defective and needs to be replaced and to ensure your services are working as they should then the date you will have been given will be the earliest appointment I suspect and you are given a time slot during that day. If you cannot make that date, then the next available date will be the 22/23 Oct, now virginmedia have given you a date, your unable to be there on that day given so they have given you the next available date that would be ok for you!!
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