TiVo Netflix warning.

fixerman · 20-11-2016, 11:41

On friday last I received an email from Netflix informing me that they had changed the email address on my account as I had instructed. I then received a second email to say that they had changed my account passsword as I had instructed. I had NOT requested any changes. I discovered that my Netflix was now unusable.
I telephoned Netflix support immediatly and discovered that someone in Morroco had taken control of my Netflix account. With help from support I had to reset all the details on my account. This was not easy due to the fact that the culprit had changed the account language from english to arabic resulting in all the recovery instructions emailed from Netflix being in arabic.
It is a concern that no alarm bells were rung when they got a request to change my email address and my password, the language was then changed to arabic and from then on the account activity shows usage by someone living in Morocco.
As a precaution I have also cancelled the credit card associated with the acccount.
An unerving experience to say the least.

pip08456 · 20-11-2016, 11:59

I'd change the password on your email account too.

theone2k10 · 20-11-2016, 12:27

Happened to me too but with my microsoft account there are a lot of scumbags out there as pip said change password on email account too, what i do these days is use a seperate bank account for payments to microsoft, wuaki etc so i transfer money from my main account to what i call my pay for services account as and when needed. Many banks offer a basic account with no overdraft but you do get a cebit card, these are ideal to use to pay for goods.

fixerman · 20-11-2016, 13:45

Quote:

Originally Posted by theone2k10

Happened to me too but with my microsoft account there are a lot of scumbags out there as pip said change password on email account too, what i do these days is use a seperate bank account for payments to microsoft, wuaki etc so i transfer money from my main account to what i call my pay for services account as and when needed. Many banks offer a basic account with no overdraft but you do get a cebit card, these are ideal to use to pay for goods.

That sounds like a good idea. I must investigate further. Thanks!

theone2k10 · 20-11-2016, 14:25

Quote:

Originally Posted by fixerman

That sounds like a good idea. I must investigate further. Thanks!

I opened a basic account with TSB they send a visa debit, when my monthly subs are due or i purchase from Amazon etc i simply transfer money from my Barclays account which where my income goes into, to my TSB account the money is normally there instantly.

pip08456 · 20-11-2016, 15:03

Quote:

Originally Posted by theone2k10

I opened a basic account with TSB they send a visa debit, when my monthly subs are due or i purchase from Amazon etc i simply transfer money from my Barclays account which where my income goes into, to my TSB account the money is normally there instantly.

That's the best way to do it and remain in full control of your money.

fixerman · 20-11-2016, 16:33

Quote:

Originally Posted by pip08456

I'd change the password on your email account too.

Thanks! I've done it.

pip08456 · 20-11-2016, 17:23

Quote:

Originally Posted by fixerman

Thanks! I've done it.

Better safe than sorry.

Hom3r · 20-11-2016, 20:34

NEVER EVER click on any links or goto any website you are told too.

Many years ago I got a email from my "Bank" telling me some story and telling me to change passwords.

The link appeared to be my banks www, but when I hovered over it and it added Bank between the www & banks name, I clicked on the link (silly I know) and again it looked exactly like my banks website

I didn't proceed and posted a warning here, but within an hour the site was gone.

I did a full system AV & malware scan, and nothing was found.

tweetiepooh · 21-11-2016, 10:44

If you view/preview mails in plain text you can see the links for what they are and banks will normally NEVER send links in emails. Some banks also don't prompt for the whole login details but for 3 characters or so, maybe from 2 pieces of information. My bank won't let you login from a new device without a code sent to a mobile number registered. A real pain for me as I don't have a mobile, had to use wife's number. Once on you then need your card, a reader and a PIN to make any changes to payments and other items.