How to cancel windows live messenger subscription?

hardtarget · 14-03-2009, 02:44

just downlaoded it from virgin,
first 6 months free but in my settings it says auto renewal which is Â£2 a month.
how do i change this so it doesnt renew?
its a nokia 5220

broadbandking · 14-03-2009, 15:14

Contact Microsoft as they run windows live messager

chuzzlemonkey · 14-03-2009, 15:16

Try and find a customer support number if you can as the email response time was ridiculous last time i used it.

BenMcr · 14-03-2009, 16:00

I would actually say to contact Virgin Mobile customers services

grimlea · 10-04-2009, 20:32

Quote:

Originally Posted by chuzzlemonkey

Try and find a customer support number if you can as the email response time was ridiculous last time i used it.

some emails today were answered within 30mins

alex250 · 11-04-2009, 00:09

I also downloaded instant messenger and then phone virgin cs to see how to cancel it and was told that if i didn't use it after the 6 month trial i wouldn't get charged, this was also verified by a supervisor

hardtarget · 16-04-2009, 14:30

Quote:

Originally Posted by alex250

I also downloaded instant messenger and then phone virgin cs to see how to cancel it and was told that if i didn't use it after the 6 month trial i wouldn't get charged, this was also verified by a supervisor

well they told me that when it is about to run out i will get a text message notifying me to cancel it if i dont want it,
it will run on automatically unless i cancel it