05-03-2011, 11:37
|
#3586
|
|
laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,099
|
Re: TiVo
Actually, I wouldn't be bothered, as it is just a piece of kit - do we really think VM will be able to install between 10,000 and 100,000 plus boxes in a month.
I think people need to re-set their expectations to a more realistic base...
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
|
|
|
|
05-03-2011, 11:39
|
#3587
|
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,308
|
Re: TiVo
Quote:
Originally Posted by muppetman11
Like Stephen says you have to give them until the end of March I just hope its not an email telling people to ring and order , imagine the wait times and you wouldn't be happy if you registered on the 1st day but were installed after someone who registered today.
|
l will wait till the end of march but l will be very unhappy if people who register now get their Tivo before customers who registered in December, this would alienate a awful lot of customers who already feel unhappy about the Tivo fiasco.
|
|
|
|
05-03-2011, 11:41
|
#3588
|
|
laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,099
|
Re: TiVo
I have to admit, it takes a lot more than someone getting a piece of kit before me to make me "very unhappy".......
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
|
|
|
|
|
05-03-2011, 11:41
|
#3589
|
|
cf.mega poster
Join Date: Mar 2010
Posts: 12,313
|
Re: TiVo
Quote:
Originally Posted by Hugh
Actually, I wouldn't be bothered, as it is just a piece of kit - do we really think VM will be able to install between 10,000 and 100,000 plus boxes in a month.
I think people need to re-set their expectations to a more realistic base...
|
Why are peoples expectations wrong , it say priority installs before new customers , which would push the launch to new customers back.
|
|
|
|
|
05-03-2011, 11:46
|
#3590
|
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,308
|
Re: TiVo
Quote:
Originally Posted by Hugh
Actually, I wouldn't be bothered, as it is just a piece of kit - do we really think VM will be able to install between 10,000 and 100,000 plus boxes in a month.
I think people need to re-set their expectations to a more realistic base...
|
Hang on Stephen it was Virgin who in their wisdom got peoples expectations high on December the 1st, if they can,t cope with this then they should not in the first place asked people to register, as far as l am concerned Virgin have made a almighty mess of it and many customers are already unhappy about this, as the old saying goes if you can,t stand the heat get out of the kitchen.
|
|
|
|
|
05-03-2011, 11:49
|
#3591
|
|
laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,099
|
Re: TiVo
Quote:
Originally Posted by muppetman11
Why are peoples expectations wrong , it say priority installs before new customers , which would push the launch to new customers back.
|
But then you have the tension between long-term customers, VIP customers, long-term customers who are VIP customers, etc etc...
Whatever priority VM do it in, it will annoy somebody - lose/lose for VM.
And, at the end of the day, it's not life or death, just a fancy new PVR.
The furore around this reminds me of the quote about student politics - "the debates gets so heated because the stakes are so low". 
---------- Post added at 11:49 ---------- Previous post was at 11:47 ----------
Quote:
Originally Posted by denphone
Hang on Stephen it was Virgin who in their wisdom got peoples expectations high on December the 1st, if they can,t cope with this then they should not in the first place asked people to register, as far as l am concerned Virgin have made a almighty mess of it and many customers are already unhappy about this, as the old saying goes if you can,t stand the heat get out of the kitchen.
|
Hugh, not Stephen - you have me confused with a VM employee.... 
Where did VM set the expectation about who would get the box first? People made assumptions, and then treated those assumptions as facts, and then started getting irate about things that VM never said or promised (to the best of my knowledge).
Calm down, and carry on....
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
|
|
|
|
|
05-03-2011, 11:55
|
#3592
|
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,308
|
Re: TiVo
Quote:
Originally Posted by Hugh
But then you have the tension between long-term customers, VIP customers, long-term customers who are VIP customers, etc etc...
Whatever priority VM do it in, it will annoy somebody - lose/lose for VM.
And, at the end of the day, it's not life or death, just a fancy new PVR.
The furore around this reminds me of the quote about student politics - "the debates gets so heated because the stakes are so low".
---------- Post added at 11:49 ---------- Previous post was at 11:47 ----------
Hugh, not Stephen - you have me confused with a VM employee....
Where did VM set the expectation about who would get the box first? People made assumptions, and then treated those assumptions as facts, and then started getting irate about things that VM never said or promised (to the best of my knowledge).
Calm down, and carry on.... |
Virgin quite clearly led customers who pre-reg in december that they would be the first to get the Tivo and no defending from certain forum members can change that belief.
|
|
|
|
|
05-03-2011, 12:09
|
#3593
|
|
Inactive
Join Date: Feb 2011
Posts: 209
|
Re: TiVo
.
From a conversation I had with the CEO's office midweek the current state is the people will be contacted by the end of the month letting them know how to get the TiVo.
It was stated that those who had registered on the December 1st page would be offered installs before anyone else.
It was not possible to say what the system would be but that pre registered would definitely get it first.
My thinking after this was that depending on how many in a region had registered they would for low numbers contact direct and for higher numbers probably send an email with link to an online form or a number to call so that those who decided not to go ahead wouldn't get called and those who want it get called quicker.
It was also said that a couple of regions had many more registrations than the lowest so some regions may be open for non registered before higher demand regions but this was only due to how many installs are possible at a time in a region.
Hope this puts some peoples minds at rest on some of their worries.
|
|
|
|
|
05-03-2011, 12:17
|
#3594
|
|
Inactive
Join Date: Jul 2010
Location: Leeds
Age: 53
Services: XXL customer with movies and sport +HD And now TiVo.
Posts: 657
|
Re: TiVo
OMG Its March the 5th and I registered on the 1st December and have not had a phone call about TIVO. Thats it my world is coming to and end, I cant go on with my poor V+ and only having 3 tuners, HD and all that on Demand. How am I going to continue with this small Hard Drive which is forcing me to watch programmes when I recored them virtually in the same week in case I fill the Hard Drive up. Oh it truly is the most disastrous things to ever happen to the Human Race, I CANT TAKE NO MORE................
|
|
|
|
|
05-03-2011, 12:20
|
#3595
|
|
laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,099
|
Re: TiVo
Quote:
Originally Posted by denphone
Virgin quite clearly led customers who pre-reg in december that they would be the first to get the Tivo and no defending from certain forum members can change that belief.
|
Link, please?
---------- Post added at 12:20 ---------- Previous post was at 12:18 ----------
Quote:
Originally Posted by Hugh
Link, please?
|
btw, if more than 10,000 (say for example) register, it will take more than a couple of months to roll those out, and then people complain because they are not first in the roll-out - everyone can't be first...... 
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
|
|
|
|
|
05-03-2011, 12:24
|
#3596
|
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,308
|
Re: TiVo
Quote:
Originally Posted by Hugh
Link, please?
---------- Post added at 12:20 ---------- Previous post was at 12:18 ----------
btw, if more than 10,000 (say for example) register, it will take more than a couple of months to roll those out, and then people complain because they are not first in the roll-out - everyone can't be first...... |
Then they should employ more staff to cope with the demand of customers wanting Tivo, its clear to me Virgin never had any clear plan at all or at best it was a ad hoc plan.
|
|
|
|
|
05-03-2011, 12:27
|
#3597
|
|
Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
|
Re: TiVo
Quote:
Originally Posted by muppetman11
Like Stephen says you have to give them until the end of March I just hope its not an email telling people to ring and order , imagine the wait times and you wouldn't be happy if you registered on the 1st day but were installed after someone who registered today.
|
It quite clearly states on our intranet (internal staff web) Existing customer pre regs will be installed before any other customers. This is a fact and they should be done in order date.
There have been a a few VIP / triple XL customers (about 4,000) plus the TiVo competition winners who will also be called/installed at the same time.
|
|
|
|
|
05-03-2011, 12:30
|
#3598
|
|
cf.mega poster
Join Date: Mar 2010
Posts: 12,313
|
Re: TiVo
Quote:
Originally Posted by Hugh
Link, please?
---------- Post added at 12:20 ---------- Previous post was at 12:18 ----------
btw, if more than 10,000 (say for example) register, it will take more than a couple of months to roll those out, and then people complain because they are not first in the roll-out - everyone can't be first...... |
From the email Hugh
What’s more, we’ll make sure you’re first in the queue to have your service installed, with priority installation
|
|
|
|
|
05-03-2011, 12:31
|
#3599
|
|
Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,308
|
Re: TiVo
Quote:
Originally Posted by Digital Fanatic
It quite clearly states on our intranet (internal staff web) Existing customer pre regs will be installed before any other customers. This is a fact and they should be done in order date.
There have been a a few VIP / triple XL customers plus the TiVo competition winners who will also be called/installed at the same time.
|
I hope you are right DF as customers will not be happy if this is not the case.
|
|
|
|
|
05-03-2011, 12:38
|
#3600
|
|
Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
|
Re: TiVo
Quote:
Originally Posted by denphone
I hope you are right DF as customers will not be happy if this is not the case.
|
Pre regs are definately being contacted first and having their installs done before any new customers. That is the internal statement.
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 08:16.
|
Join CF
You are here: 
