Think Broadband Ping Monitor Results (POST YOURS)
01-12-2014, 09:22
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#4771
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Just copy & paste. Sometimes the format isn't brilliant, but it's better than having to go to external links for pictures - a real pain!
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Seph.
My advice is at your risk.
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01-12-2014, 09:47
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#4772
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Inactive
Join Date: Oct 2009
Location: Warwickshire
Services: XL TV, Tivo, 152Mb, Phone
Posts: 52
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Re: Think Broadband Ping Monitor Results (POST YOURS)
I posted on VM forums and got this reply from John
"Your power levels and modem stats are fine. Looking at your connection I can see your upstream utilisation is getting high at peak times. This would explain the ping spikes though it is not very severe and quite short lived so we're unable to raise this to networks."
Here is last nights graph .... :-(
[img]Download Failed (1)[/img]
And the night before
[img]Download Failed (1)[/img]
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01-12-2014, 09:52
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#4773
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Inactive
Join Date: Aug 2011
Location: FK7 area - Scotland
Posts: 334
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Tonydtiger
I posted on VM forums and got this reply from John
"Your power levels and modem stats are fine. Looking at your connection I can see your upstream utilisation is getting high at peak times. This would explain the ping spikes though it is not very severe and quite short lived so we're unable to raise this to networks."
Here is last nights graph .... :-(
And the night before
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so they aren't going to help you?
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01-12-2014, 11:35
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#4774
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 45
Posts: 13,996
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Sephiroth
The 3 day wait shouldn't start again. They do like as much info as possible so that they can compare what they see now with what you saw then.
As to the exchange between Igni and myself, he usually has the trumps. That's Chinese for a bigger wi.......
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Bigger wiki of cable terminology indeed.
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01-12-2014, 13:55
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#4775
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Inactive
Join Date: Aug 2011
Location: FK7 area - Scotland
Posts: 334
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Re: Think Broadband Ping Monitor Results (POST YOURS)
just thought I'd let everyone know that VM finally responded, not to my thread on the forum, it was a post on someone else's thread:
apart from the very occasional peak time spike this doesn't look to be related to high utilisation, but more an issue with high upstream power levels reported by your SuperHub.
Got an engineer popping on Friday morning I think, I assume that should sort it, but I've read others saying that not all the engineers visits solves these issues.
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01-12-2014, 14:46
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#4776
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Inactive
Join Date: Oct 2009
Location: Warwickshire
Services: XL TV, Tivo, 152Mb, Phone
Posts: 52
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Blairhoyle
so they aren't going to help you?
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Doesn't look like it no.
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01-12-2014, 14:54
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#4777
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Tonydtiger
Doesn't look like it no.
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Phone them up and report it. Virgin won't do anything unless you book a trouble call against the issue. Path of least resistance for them, you can sit and stew at home but that costs them nothing. Paying someone to answer a phone call costs them money and when enough of those happen, it becomes cheaper to fix the problem.
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01-12-2014, 15:06
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#4778
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cf.mega poster
Join Date: Aug 2004
Posts: 11,207
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Kushan
Paying someone to answer a phone call costs them money and when enough of those happen, it becomes cheaper to fix the problem.
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Given the company has been around in one form or another for over twenty years, if they haven't figured that out by now I doubt they ever will.
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01-12-2014, 15:10
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#4779
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Inactive
Join Date: Aug 2011
Location: FK7 area - Scotland
Posts: 334
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Tonydtiger
Doesn't look like it no.
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raise a complaint mate, no chance would I be letting them get away with that crap, you are a paying customer and deserve better.
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01-12-2014, 15:55
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#4780
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Inactive
Join Date: Oct 2009
Location: Warwickshire
Services: XL TV, Tivo, 152Mb, Phone
Posts: 52
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Re: Think Broadband Ping Monitor Results (POST YOURS)
I'll ring them up then, see how many hours I'm on the phone for, or how many times I have to switch the router off and on... :-(
Thanks for replies guys
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01-12-2014, 16:10
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#4781
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Inactive
Join Date: Aug 2011
Location: FK7 area - Scotland
Posts: 334
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Tonydtiger
I'll ring them up then, see how many hours I'm on the phone for, or how many times I have to switch the router off and on... :-(
Thanks for replies guys
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raise an official complaint via the website mate.
maybe chance your arm and make a comment on this thread
http://community.virginmedia.com/t5/...e/td-p/2523679
I did that yesterday just to add to the conversation and had a staff member PM me today to arrange an engineer visit.
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01-12-2014, 22:19
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#4782
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Inactive
Join Date: Oct 2009
Location: Warwickshire
Services: XL TV, Tivo, 152Mb, Phone
Posts: 52
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Blairhoyle
raise an official complaint via the website mate.
maybe chance your arm and make a comment on this thread
http://community.virginmedia.com/t5/...e/td-p/2523679
I did that yesterday just to add to the conversation and had a staff member PM me today to arrange an engineer visit. |
Just put a quick post on that thread. May helpp. Cheers
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02-12-2014, 17:11
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#4783
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,099
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Amazing what a difference a re-boot makes...
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02-12-2014, 17:16
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#4784
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 45
Posts: 13,996
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Hope the new build in LS16 is as good as that.
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02-12-2014, 18:15
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#4785
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: Think Broadband Ping Monitor Results (POST YOURS)
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