02-02-2011, 15:24
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#1501
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cf.member
Join Date: Dec 2010
Posts: 37
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Re: TiVo
Quote:
Originally Posted by tweedie
Guess who just got a TiVo installation date.....
YAY
Feb 8th
and im not an S1 TiVo owner so you all should be getting calls
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Can you confirm what you are being charged?
A later poster stated that they are being charged £149 installation but no connection fee, does this also apply to you?
Did you ask how long you are likely to wait until the third tuner is activated?
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02-02-2011, 15:35
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#1502
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cf.addict
Join Date: Mar 2005
Services: Virgin Media TV, Broadband and Phone.
Posts: 338
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Re: TiVo
On the phone now!!!
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02-02-2011, 15:35
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#1503
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,787
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Re: TiVo
Quote:
Originally Posted by Perfect Choice
As said earlier, if it is 4 staff ringing the first 5000 who may not be at home or available to take a call, then that will take time! Don't panic even if you don't get a call in February! Somebody has to be first and somebody has to be the last to be called, even out of the initial batch.
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It's more than 4
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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02-02-2011, 15:37
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#1504
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cf.addict
Join Date: Mar 2005
Services: Virgin Media TV, Broadband and Phone.
Posts: 338
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Re: TiVo
Booked for the 17th, same offer as mentioned by others.
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02-02-2011, 15:39
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#1505
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Inactive
Join Date: Jan 2007
Location: Sutton Coldfiled
Age: 49
Services: Virgin Media XL TV, XXL Broadband, L Phone, TiVo, V+
Posts: 1,029
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Re: TiVo
Quote:
Originally Posted by nn012
Booked for the 17th, same offer as mentioned by others.
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Congrats! Was that the earliest date that offered you?
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02-02-2011, 15:42
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#1506
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cf.addict
Join Date: Mar 2005
Services: Virgin Media TV, Broadband and Phone.
Posts: 338
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Re: TiVo
Quote:
Originally Posted by clinteastman
Congrats! Was that the earliest date that offered you?
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Yeah, it was the earliest and only slot available for that and the following week.
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02-02-2011, 16:02
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#1507
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: TiVo
Quote:
Originally Posted by fixerman
Sorry DF but I find that hard to believe. Judging by the posts on this forum, apart from a couple of doubtful ones, it seems that the only calls are going to TivoS1 owners.
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I'm sorry you don't believe me
---------- Post added at 16:02 ---------- Previous post was at 15:57 ----------
Quote:
Originally Posted by Mr-S
DF/Ben Mcr/Masque: I've got an issue and not sure if you guys can help.Been having various ongoing issues with service (TV/Internet) as well as poor customer service for last 3 years and registered several complaints to the point I took up to CEO office last year. As a settlement (and the fact have a faulty SA V+ box) got offered a deal on TiVo as way of resolving the issues we have had and swap TiVo with faulty box. Last week I spoke to the person Ive been dealing with in CEO office they told me would be contact personally in early Feb re: install date. Problem is my box has constantly playing up (no service for several hours last week) and told them this last week and there response was above. Since then had more problems with the box and I reached out to them yesterday but have yet to get a response. Also asked that we contacted via email or mobile rather than landline from installation date (has been no messages) as in and out of house.
A little concerned as thought we would been priority to get installation due to the problem and previous issues.
Dont want to go into full details about what Ive been offered on here or person's name (dont want them harassed for the same offer and effecting what our deal is) would prefer to speak about it offline with one of you (DM) if possible?
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Due to DPA issues, we can't get involved in account/install issues on here, but post on our Community Forum and a member of staff from 2nd line will chase this up if they can.
It's one of those things we can't get involved with.
cheers
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02-02-2011, 16:02
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#1508
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: TiVo
Ah you lucky people with your phone calls. I never have any luck with anything that involves a lucky dip!
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02-02-2011, 16:15
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#1509
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Inactive
Join Date: Jan 2007
Location: Sutton Coldfiled
Age: 49
Services: Virgin Media XL TV, XXL Broadband, L Phone, TiVo, V+
Posts: 1,029
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Re: TiVo
Quote:
Originally Posted by BenJSmyth
Ah you lucky people with your phone calls. I never have any luck with anything that involves a lucky dip!
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If just been told by @virginmedia that ALL people that registered will be getting a call.
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02-02-2011, 16:17
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#1510
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,308
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Re: TiVo
Quote:
Originally Posted by Perfect Choice
I’ve read here that VM have over 20,000 existing customers declaring a wish to purchase Tivo and they will do 5000 by end of March? With that demand you would expect VM to charge.
Ultimately the Tivo price will come down there will also be the smaller cheaper Tivo box later this year as well.
It is a case of whether you want to pay premium as an early adopter or wait a year or 2 say and hope for a lower price, although on this demand it may be several years before the price is lowered!
VM and Sky rightly work on different models so it is a preference to what you want in the end. I like the VM model personally and don’t have to think about the cost of repairs if there is a problem.
However customer who expect all this new service/technology for nothing, are simply being unreasonable in my view, it’s just not practical for a commercial organisation and such costs have to be covered somewhere; so better to be specific to the product rather than a general cost of service.
I have a V+ box today, actually purchased at £45 around 3 years ago when VM put a special offer on their web site for new customers only but didn’t say this initially on the site, so existing customers could order before they corrected their mistake and increased the price to a £75 (so I was lucky).
So if you wait you will get a lower price in time, but suspect it could be 2012 at this rate on Tivo.
For the record I am registered for Tivo and I expect to pay the £189 price as I want it now!!
Forgot to mention that haven’t VM said they want to deploy the Tivo software on existing boxes where possible (Samsung V+ hasn’t got the CPU/memory power I suspect but SA V+ has and the Cisco HD only box is also OK?). It may be a cut down version of Tivo features with none of the Internet/apps features, but it may well be the new UI and useful new features like the 7 day in the past EPG and record whole programme if in the live recording buffer. That is my guess work but they have certainly mentioned deploying Tivo software to current devices so customers who do nothing may get some of the benefits of Tivo anyway.
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I work it out that if they do 5.000 by the end of march then to do 20.000 will take until the end of of November l hope this is not the case as people will not be happy waiting this long seeing they told us that it would be coming out in late 2010.
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02-02-2011, 16:25
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#1511
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Permanently Banned
Join Date: Sep 2010
Posts: 54
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Re: TiVo
Quote:
Originally Posted by Digital Fanatic
I'm sorry you don't believe me
---------- Post added at 16:02 ---------- Previous post was at 15:57 ----------
Due to DPA issues, we can't get involved in account/install issues on here, but post on our Community Forum and a member of staff from 2nd line will chase this up if they can.
It's one of those things we can't get involved with.
cheers
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Cheers Ill follow up again as well with another email. Close to throwing the other SA V+ box out the window!
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02-02-2011, 16:26
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#1512
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: TiVo
Quote:
Originally Posted by clinteastman
If just been told by @virginmedia that ALL people that registered will be getting a call.
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That is promising news. Lets hope that is correct information you've been given there. I just wish they would accept upgrades by us calling them! That would speed the process up no end!
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02-02-2011, 16:27
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#1513
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cf.geek
Join Date: Feb 2007
Location: Nottingham
Services: Maxit TV, M phone, 200MB BB, V6 TIVO, Super Hub3
Posts: 701
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Re: TiVo
Stephen has corrected me, there are more than 4 callers so good. Suspect there will be a capacity issue on trained staff for installations but as more staff are trained the speed of installs can increase. Somebody has to be the last called and booked though out of 20,000+. Just hope it is not me!!
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02-02-2011, 16:54
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#1514
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,787
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Re: TiVo
Quote:
Originally Posted by Perfect Choice
Stephen has corrected me, there are more than 4 callers so good. Suspect there will be a capacity issue on trained staff for installations but as more staff are trained the speed of installs can increase. Somebody has to be the last called and booked though out of 20,000+. Just hope it is not me!!
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I didn't say how many though might only be 5 or 6 people calling customers
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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02-02-2011, 16:56
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#1515
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Inactive
Join Date: Feb 2007
Location: Hounslow
Age: 78
Services: Virgin Media 200mb Superhub 2, Two Tivo V6 1tb, one "Old" Tivo 1tb, home phone, Humax Freesat PVR.
Posts: 625
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Re: TiVo
Quote:
Originally Posted by Stephen
I didn't say how many though might only be 5 or 6 people calling customers
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Stop messing with our heads!
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