TiVo - Page 100

davidthornton · 02-02-2011, 12:16

Quote:

Originally Posted by Rattus

You should have made them take it.. you're now responsible for disposal of it, which now cost ££.. That's why they don't want to take it.

I don't see how it'd cost him anything. If I had an old television to dispose of, I'd drop it off at the tip when I drive to the gym and they don't charge me for doing this. Why would disposing of an old STB cost anything, if the supplier didn't want it back?

(page 100!)

BenMcr · 02-02-2011, 12:17

Virgin won't ask for STBs back unless the full TV service is disconnected. Until then they would prefer you to keep hold of the box in case you want to reconnect it

However I would not throw it away as it would be charged to replace if they didn't get it back if you did disconnect the TV completely

If you don't want it, then phone them back and they will arrange for it to be picked up

DaBoz · 02-02-2011, 12:38

Quote:

Originally Posted by Rattus

You should have made them take it.. you're now responsible for disposal of it, which now cost ££.. That's why they don't want to take it.

Nope, just need to leave it in the home electrical section at the local recycling centre.

Boz

fixerman · 02-02-2011, 12:40

Quote:

Originally Posted by davidthornton

I don't see how it'd cost him anything. If I had an old television to dispose of, I'd drop it off at the tip when I drive to the gym and they don't charge me for doing this. Why would disposing of an old STB cost anything, if the supplier didn't want it back?

(page 100!)

No need to do that!

Just come round to our street and leave it in the back alley along with all the mattress's, monitors, fridges and TV sets.

DaBoz · 02-02-2011, 12:40

Quote:

Originally Posted by BenMcr

Virgin won't ask for STBs back unless the full TV service is disconnected. Until then they would prefer you to keep hold of the box in case you want to reconnect it

However I would not throw it away as it would be charged to replace if they didn't get it back if you did disconnect the TV completely

If you don't want it, then phone them back and they will arrange for it to be picked up

That's a good point, I'll hang on to it just in case I do want to reconnect. Anyway, this is all a bit of topic, surely someone by now has VM TiVo installed?!?!

Boz

fixerman · 02-02-2011, 12:43

Quote:

Originally Posted by Digital Fanatic

yes, the team are still calling customers.

Sorry DF but I find that hard to believe. Judging by the posts on this forum, apart from a couple of doubtful ones, it seems that the only calls are going to TivoS1 owners.

Rattus · 02-02-2011, 13:01

Quote:

Originally Posted by DaBoz

Nope, just need to leave it in the home electrical section at the local recycling centre.

Boz

That's the point though, you have to take it down the recycling centre, spending your time and money on getting it there.

If VM dispose of it, it actually costs them alot. Which is why they would rather you did it.

The way VM go on you'd have though we all had unlimited storage space, i just have a totally unused box upstairs in a cupboard because they refused to install VIP unless i physically took a box i had absolutely no use for.. crazy stuff.

Perfect Choice · 02-02-2011, 13:15

From snippets posted on here, thought we were talking of 4 staff ringing 5000 lucky customers, that is going to take some time but there is also a limit of trained staff to install so expect this to continue for weeks not a few days IMHO.

TheDon · 02-02-2011, 14:02

Are the people who are getting phone calls just on XL TV or have any VIP customers got the call as well?

indie1982 · 02-02-2011, 14:04

VM just said on Twitter that "Calls have started, there's a lot to get through though!".

I wonder if they'll get through the pre-reg and then officially announce availability?

cupcakes aka dd · 02-02-2011, 14:05

I've been called twice and declined both times

Perfect Choice · 02-02-2011, 14:08

As said earlier, if it is 4 staff ringing the first 5000 who may not be at home or available to take a call, then that will take time! Don't panic even if you don't get a call in February! Somebody has to be first and somebody has to be the last to be called, even out of the initial batch.

Dean Ashton · 02-02-2011, 14:30

I guess I just hope that they'll call the mobile number when I registered my interest in the website, or use the email address I also provided.

I've got next to no chance of being in during 'normal' working hours on my VM landline...

BenJSmyth · 02-02-2011, 14:44

Quote:

Originally Posted by Dean Ashton

I guess I just hope that they'll call the mobile number when I registered my interest in the website, or use the email address I also provided.

I've got next to no chance of being in during 'normal' working hours on my VM landline...

Same here!

Mr-S · 02-02-2011, 15:21

Quote:

Originally Posted by Digital Fanatic

yes, the team are still calling customers.

DF/Ben Mcr/Masque: I've got an issue and not sure if you guys can help.Been having various ongoing issues with service (TV/Internet) as well as poor customer service for last 3 years and registered several complaints to the point I took up to CEO office last year. As a settlement (and the fact have a faulty SA V+ box) got offered a deal on TiVo as way of resolving the issues we have had and swap TiVo with faulty box. Last week I spoke to the person Ive been dealing with in CEO office they told me would be contact personally in early Feb re: install date. Problem is my box has constantly playing up (no service for several hours last week) and told them this last week and there response was above. Since then had more problems with the box and I reached out to them yesterday but have yet to get a response. Also asked that we contacted via email or mobile rather than landline from installation date (has been no messages) as in and out of house.

A little concerned as thought we would been priority to get installation due to the problem and previous issues.

Dont want to go into full details about what Ive been offered on here or person's name (dont want them harassed for the same offer and effecting what our deal is) would prefer to speak about it offline with one of you (DM) if possible?