Virgin : Email to create your Virgin Media O2 ID

[StopThePigeon]

Hi Folks,

I have received an email, from VM, asking for my VM and O2 account details, to create a new, single account, for accessing VM and O2.

This sounds very suspicious - especially as the email is from virginmedia.co.uk, not virginmedia.com.

Can anyone verify if this is a genuine email, or a fake?

Thanks,

STP.

[spiderplant]

Can you post it here? (delete all personal details obviously)

[nashville]

Interesting to know what is happening here

[StopThePigeon]

This is the text, from the email - has anyone had this?:

Hello STP,
We just wanted to let you know that you can now link your My Virgin Media and My O2 sign in details. This means your My Virgin Media details will become your Virgin Media O2 ID. You’ll then use this ID to sign in to all My Virgin Media and My O2 online services.


We’re on a journey to become one company, and this is the first step to simplify how our customers access our services.

My Virgin Media will still be the place to manage your broadband, TV, and home phone services.

And you’ll keep using My O2 to handle your mobile account.

Only now, you can choose the option to sign in with your Virgin Media O2 ID.

If you’d like to link your sign in details now, just have your My Virgin Media and My O2 details handy. We’ll then ask you to sign in to My Virgin Media, authenticate your account, and we’ll take you through the rest.

Want to find out more about this change and our journey to becoming one company? Head over to our FAQ page.

For more info about how we use your data, check out our privacy policy.

We’ll keep you updated as we continue our transformation.

Take care,

The Virgin Media O2 team

This email and/or the attachments contains information from Virgin Media and/or Telefonica UK Limited (O2) and may be confidential and legally privileged. Statements, representations and opinions expressed may not represent either those of Virgin Media or Telefonica UK Limited and are subject to contract.

The information is intended solely for the attention of the addressee(s) and if you are not the intended recipient please delete it (including any attachment) from your system. Any disclosure, copying distribution or use of any of this information is not permitted.

If you are in receipt of a suspicious email or an email in error from Virgin Media, please report it to www.virginmedia.com/netreport, or for Telefonica UK Limited (O2), please report it to www.o2.co.uk/help/safety-and-security.

Registered offices:

Virgin Media Limited, 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales: 2591237
Telefonica UK Limited, 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales: 1743099

[spiderplant]

It looks genuine to me, and it isn't asking you to click any links in the email, so no dangers lurking there. So if you want to do this, I'd say log into your MyVirginMedia account and do it. But I guess you don't have to.

By the way, virginmedia.co.uk is legit. (Also virginmediao2.co.uk)

[newapollo]

Full details about the linked VirginMedia O2 ID are available online
https://www.virginmedia.com/support/...in-media-o2-id

[StopThePigeon]

Originally Posted by spiderplant

It looks genuine to me, and it isn't asking you to click any links in the email, so no dangers lurking there. So if you want to do this, I'd say log into your MyVirginMedia account and do it. But I guess you don't have to.

By the way, virginmedia.co.uk is legit. (Also virginmediao2.co.uk)

There was a link - I removed it.

Thanks for your reply - it helped.

---------- Post added at 11:52 ---------- Previous post was at 11:51 ----------

Originally Posted by newapollo

Full details about the linked VirginMedia O2 ID are available online
https://www.virginmedia.com/support/...in-media-o2-id

Thank you - I will check it out.