Virgin Media revamps its bundles

[spark001uk]

I'm glad i found this thread, I've been looking for people in a similar boat to me. I've just moved house, previously had only 10mb bb. I agreed to take all 3 services on at new address (provided they gave me a good deal), so they gave me: 30mb bb, XL tv, and M phone. Cost is £18.40 for 3 months, then £58.40. Which was ok i guess, that is until i saw the website, offering the "premiere collection" for virtually the same price all bar 50p, giving 60mb bb instead of 30, XL tv, M phone, AND a free V HD box for another room. So i can't help feeling a bit short changed!! But i've started the existing package now, so there's probably not a lot I can do now is there?

[BenMcr]

Yes there is - you can phone up and get the Premiere Collection. Doesn't matter when you started your existing contract, it will just reset when you get the new deal

[spark001uk]

Ok cool, will do that, thanks for the advice. With regards to the bb speed though, that's a bit of a grey area too so far, in that when i've spoken to them about a quoted speed on a package on the website, they don't seem to know whether that speed is before or after the upcoming speed doubling!

[BenMcr]

If My VM says L then it's after, if it says XL then it's before - L is 30Mbit on the new tiers, XL is 60

[spark001uk]

Well that's what i thought, my VM says L, and that i'm up and running on a double speed package. Yet the girl i spoke to says that's a mistake, i was given a free upgrade to 30, which will increase later in the year to 60, and that i should ignore what it says on my VM. Confusing eh!

[BenMcr]

So I'd definately go for the Premiere collection, as it's definately better value for you

[SnoopZ]

Originally Posted by spark001uk

Well that's what i thought, my VM says L, and that i'm up and running on a double speed package. Yet the girl i spoke to says that's a mistake, i was given a free upgrade to 30, which will increase later in the year to 60, and that i should ignore what it says on my VM. Confusing eh!

Ben is correct.

[spark001uk]

Ok that's great. And they won't try telling me it's only for new customers I hope!?

[BenMcr]

Shouldn't do

[Firmsky]

Ben, does £108.71 sound right for VIP 100 with the additional box being a TiVo?

[BenMcr]

Yes - the current VIP Collection with two TiVo boxes would be £108.90

[kafui]

@BenMcr just been told that i cannot upgrade to VIP100 because:
1.At the moment i have a 500gb TIVO and am willing to swap and pay for 1TB box but i do not need a second box but virgin insist i have to take one. I live in a 1 bedroom flat and do not have a second TV to accomodate this PVR.
Now i see this as loss of earnings to virginmedia as am willing to pay the subscriptions.
I was not told this intially when i enquired a couple of weeks ago.What options have i got now as i am on XL TV,30MB AND M phone?

[spark001uk]

Just been on phone, they agreed to give me the premiere collection, although they did have to apply the install charge for the benefit of the extra hd box. I did complain at that, as i felt it a bit much considering the other services are already installed, to which the guy offered me it for half price (£25).

[BenMcr]

Originally Posted by kafui

@BenMcr just been told that i cannot upgrade to VIP100 because:
1.At the moment i have a 500gb TIVO and am willing to swap and pay for 1TB box but i do not need a second box but virgin insist i have to take one. I live in a 1 bedroom flat and do not have a second TV to accomodate this PVR.
Now i see this as loss of earnings to virginmedia as am willing to pay the subscriptions.
I was not told this intially when i enquired a couple of weeks ago.What options have i got now as i am on XL TV,30MB AND M phone?

It's not that it's a loss of subscription, it's that the Collection is what it is - it comes with a second box

If you don't want a second box, then you'll have to build your services up to not include it

[Firmsky]

Originally Posted by BenMcr

Yes - the current VIP Collection with two TiVo boxes would be £108.90

19p discount! Better than nothing, thanks for your time Ben.