TiVo : Major TiVo Update

[Ddonald2016]

I wonder if this to force customers to pay out for new TiVo, as update is affecting boxes

[Taf]

Since the update, my box has lost all my "favourite channels" list 3 times. Anyone else?

[Mobes]

Originally Posted by Ddonald2016

I wonder if this to force customers to pay out for new TiVo, as update is affecting boxes

Does make you wonder... I mean how else could they have got the update so drastically wrong!

They made a slow, unresponsive box even slower and unresponsive.... It's like taking your car in for a service to get it back with no wheels and an oil leak....beggars belief.

[RichardCoulter]

Originally Posted by Mobes

TIVO is no longer fit for purpose.

I was going to use this as an excuse to get out of my contract until the price rise.

Mine keeps rebooting too once or even twice a day.

Make a poorly performing product even worse, put the price up and say a better box is "coming soon" at further cost.

Commercial suicide IMO.

[pengedragon]

Never been too bothered with the tivo performance but it's been painfully slow since the update. A real struggle to use now

[yorkshireborn]

my slow TiVo was just another excuse to leave apart from the price hike.

SkyQ faster better value tv

[RichardCoulter]

Just switched mine on and found that I couldn't even get into my recordings.

Did a reboot, that fixed it (albeit very slow) and now we have "No network availability C130).

I now think that the problem is so serious that VM need to seriously think about promising all TiVo customers with a new box at no charge.

This is the only way that I can see them salvaging not only their TV business, but possibly their whole business as many will be moving from one triple provider to another.

It's easier and more cost effective, so they may end up losing BB, TV and phone customers because of this.

Cable TV has always been the poor relation, it's only my dislike of Sky that has been the main reason for my loyalty, but there are much more cost effective choices now.

[Mobes]

As Richard just pointed out what they should do is give all existing TIVO customers the new one for free as we've had to put up with this slooooooooooooo ooo oooooo o ooow box for so long.

I do hope our fantastic VM employees who post on here are forwarding the problems we are all facing since the new update

[denphone]

Nice to hear that we are all suffering since the new update apparently.....

[Ddonald2016]

Also another reason the new box should be free is we rent our tivos but they will it a installation charge to get round it

[fixerman]

They must be seriously worried that they are about to loose many loyal customers.

[jb66]

Originally Posted by Ddonald2016

Also another reason the new box should be free is we rent our tivos but they will it a installation charge to get round it

A reason it shouldn't be free as it would cost a fortune replacing thousands of boxes

[OLD BOY]

Originally Posted by jb66

A reason it shouldn't be free as it would cost a fortune replacing thousands of boxes

But how does that compare with losing thousands of loyal customers? In the end, it's a balance.

[jb66]

Originally Posted by OLD BOY

But how does that compare with losing thousands of loyal customers? In the end, it's a balance.

I guess the trick is to have a price increase, lock customers in a 12 month contract then bring out the box so they don't have to give them for free

[denphone]

Originally Posted by OLD BOY

But how does that compare with losing thousands of loyal customers? In the end, it's a balance.

Companies gain and lose customers all the time so at the end of the day its all swings and roundabouts and what companies accept as the bottom line.