23-08-2017, 21:02
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#1
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Inactive
Join Date: Aug 2017
Posts: 9
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White adapter plug
Hi guys.
I am doing a self install on virgin tomorrow. I have located the white box where the cable that goes into the hub is but there is also another cable coming out the box that has a plug on the end of it? Never seen this before any clue what it's for?
Thanks.
James
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23-08-2017, 21:41
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#2
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cf.mega poster
Join Date: Jun 2003
Posts: 8,901
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Re: White adapter plug
Can you post a photo?
ps. Welcome to the forum!
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23-08-2017, 21:58
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#3
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Inactive
Join Date: Aug 2017
Posts: 9
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Re: White adapter plug
It won't let me. It looks like a white 5 volt charger plug but the cable comes straight out the white box. Says virgin media on it.
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23-08-2017, 22:39
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#4
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cf.mega poster
Join Date: Jun 2003
Posts: 8,901
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Re: White adapter plug
Was it left by a previous occupier? I suspect it's the cable they used to connect to their modem and you can replace it with the new one you've been sent.
But I'd still like to see the "plug". Can you post a photo somewhere else, and a link on here maybe?
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23-08-2017, 22:58
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#5
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cf.addict
Join Date: May 2010
Posts: 336
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Re: White adapter plug
Sounds like it could be a HDU power supply...
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23-08-2017, 23:05
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#6
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Inactive
Join Date: Aug 2017
Posts: 9
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Re: White adapter plug
I have been told that it is a power supply so there is no need for a green box on the street but the plug needs to always be in for the router to work. I will try to link a pic
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23-08-2017, 23:09
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#7
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cf.addict
Join Date: May 2010
Posts: 336
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Re: White adapter plug
If you're in a FTTP area I could be the power supply for the unit outside (forget what is called) but its most likely a HDU which is a splitter that has no loss, but needs power
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23-08-2017, 23:14
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#8
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Inactive
Join Date: Aug 2017
Posts: 9
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Re: White adapter plug
It is definitely a power supply for the unit outside just never needed one in my last house so seemed strange that it needed power
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23-08-2017, 23:20
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#9
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cf.mega poster
Join Date: Jul 2003
Location: Lincolnshire
Age: 35
Posts: 2,028
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Re: White adapter plug
Not something like this is it?
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23-08-2017, 23:23
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#10
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Inactive
Join Date: Aug 2017
Posts: 9
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Re: White adapter plug
No it literally looks like a mobile phone charger connected to the white box
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23-08-2017, 23:43
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#11
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: White adapter plug
Quote:
Originally Posted by vm_tech
If you're in a FTTP area I could be the power supply for the unit outside (forget what is called) but its most likely a HDU which is a splitter that has no loss, but needs power
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I think it's called an ONT (Optical Network Terminal)
__________________
I work for Virgin Media but all views are my own.
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23-08-2017, 23:47
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#12
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Inactive
Join Date: Aug 2017
Posts: 9
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Re: White adapter plug
If this works this is what it looks like
---------- Post added at 23:47 ---------- Previous post was at 23:46 ----------
https://m.imgur.com/a/8tSl1
Link above
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23-08-2017, 23:49
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#13
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: White adapter plug
Yup, that's an ONT power supply.
You can tell that's what it is as it's connected to coax.
An HDU has a normal power connector.
So you'll need to leave it connected and plugged in.
__________________
I work for Virgin Media but all views are my own.
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23-08-2017, 23:52
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#14
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Inactive
Join Date: Aug 2017
Posts: 9
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Re: White adapter plug
Why is it needed as never used it before? Not an issue just wondering
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23-08-2017, 23:58
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#15
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: White adapter plug
I think I replied to this on the thread you created on the Community Forum
Normally there is a big Fibre to coax converter somewhere on a road that connects to multiple addresses. You can tell what they are as they're much bigger and make a noise as they have fans and other power to them.
From that point it's then coax to your home.
With the newer FTTP area installs, the fibre is installed all the way to an address, and then each home has a converter. But these then need their own power supply.
__________________
I work for Virgin Media but all views are my own.
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