Slow slow slow 10mb connection.

[Feverdog]

Hi,
I have just moved into a flat where there is a 10mb broadband connection. The owner of the flat just got the all the services from Telewest Phone, Tv , Broadband but does not really use the broadband often (Can you belive that )
Having previously had a 2mb connection with Telewest I was excited at the prospect of 10mb yet after hooking my computer up the connection speed is lousy, sometimes slowing down to a stop.

I rang tech support and they ran the usual tests and where quite shocked the results came back that I was on a 10mb connection!
They got me to dowload a file from their website which gave a rate of approx 15kb/second, after been on 2mb and getting over 200kb/second I thought they would realise this was a little slow.
How wrong I was. I just got the standard "The website must be busy"
In that case every web site is busy no matter which I use or what time of day.

They eventually said that there was nothing wrong with the connection and they could not suggest anything.
Running tests on my neighbours wireless connection thinking it was my computer I got the following results depending on how far away I was from the router ,don't know the speed i'm afraid as they don't know I can use it )
Lowest rate = 61kb/ second.
Highest rate = 101kb/ second.
The rate through my modem (Surfboard SB4100 with an ethernet connection) is 11kb/ second.
Interestingly the upload rate on each was the same 342kbps or 42kb/ second.
I'm running out of ideas whats wrong. The computer has no spyware, turning of firewall and antivirus does not help, the connection seems to be fine when I do ping tests for tech support yet still slow download rates from websites on 2mb I was getting amazing download rates.
Please help me sort this out, it might be the only time I sample 10mb

[Stuart]

Put simply, they need to send an engineer out..

[Feverdog]

Thanks Stuart.
I have just run the following ping / traceroute and download tests, do they seem normal for a 10MB connection. The download rate seems slow to me.

Download test from gamefiles.blueyonder.co.uk - approx 40KB/sec.



Pinging www.blueyonder.co.uk [62.30.31.86] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 62.30.31.86:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Pinging www.bbc.net.uk [212.58.224.88] with 32 bytes of data:

Reply from 212.58.224.88: bytes=32 time=11ms TTL=246
Reply from 212.58.224.88: bytes=32 time=9ms TTL=246
Reply from 212.58.224.88: bytes=32 time=9ms TTL=246
Reply from 212.58.224.88: bytes=32 time=12ms TTL=246

Ping statistics for 212.58.224.88:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 12ms, Average = 10ms

Pinging www.l.google.com [216.239.59.104] with 32 bytes of data:

Reply from 216.239.59.104: bytes=32 time=81ms TTL=241
Reply from 216.239.59.104: bytes=32 time=63ms TTL=241
Reply from 216.239.59.104: bytes=32 time=47ms TTL=241
Reply from 216.239.59.104: bytes=32 time=30ms TTL=241

Ping statistics for 216.239.59.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 81ms, Average = 55ms



Tracing route to www.bbc.net.uk [212.58.224.88]
over a maximum of 30 hops:

1 8 ms 40 ms 35 ms 10.171.64.1
2 7 ms 7 ms 17 ms gsr01-ca.blueyonder.co.uk [62.30.144.161]
3 8 ms 7 ms 9 ms pc-62-30-250-45-ha.blueyonder.co.uk [62.30.250.45]
4 13 ms 9 ms 11 ms pc-62-30-250-14-ha.blueyonder.co.uk [62.30.250.14]
5 10 ms 11 ms 10 ms bas-har-pos.telewest.net [194.117.136.30]
6 11 ms 24 ms 19 ms 194.117.136.118
7 10 ms 10 ms 10 ms 194.117.136.146
8 10 ms 19 ms 9 ms 194.117.148.171
9 17 ms 9 ms 9 ms 212.58.238.153
10 10 ms 11 ms 10 ms www51.thdo.bbc.co.uk [212.58.224.88]

Trace complete.

Tracing route to www.l.google.com [216.239.59.104]
over a maximum of 30 hops:

1 7 ms 8 ms 7 ms 10.171.64.1
2 11 ms 6 ms 8 ms pc-62-30-250-97-ha.blueyonder.co.uk [62.30.250.97]
3 8 ms 7 ms 8 ms pc-62-30-250-45-ha.blueyonder.co.uk [62.30.250.45]
4 8 ms 14 ms 9 ms pc-62-30-250-14-ha.blueyonder.co.uk [62.30.250.14]
5 8 ms 18 ms 19 ms tele2-har-pos.telewest.net [194.117.136.26]
6 * 11 ms 8 ms tele2-gw4.telewest.net [194.117.136.197]
7 8 ms 8 ms 8 ms 194.117.148.251
8 9 ms 16 ms 13 ms 72.14.238.244
9 29 ms 28 ms 37 ms 216.239.49.254
10 29 ms 31 ms 30 ms 64.233.174.185
11 32 ms 41 ms 40 ms 216.239.49.114
12 38 ms 29 ms 40 ms 216.239.59.104

Trace complete.

Tracing route to www.blueyonder.co.uk [62.30.31.86]
over a maximum of 30 hops:

1 8 ms 16 ms 18 ms 10.171.64.1
2 7 ms 18 ms 23 ms pc-62-30-250-97-ha.blueyonder.co.uk [62.30.250.97]
3 18 ms 21 ms 26 ms pc-62-30-250-33-ha.blueyonder.co.uk [62.30.250.33]
4 19 ms 19 ms 19 ms pc-62-30-250-2-ha.blueyonder.co.uk [62.30.250.2]
5 18 ms 17 ms 26 ms bas-har-pos.telewest.net [194.117.136.30]
6 17 ms 24 ms 28 ms 194.117.136.118
7 16 ms 28 ms 29 ms 194.117.136.157
8 19 ms 22 ms 18 ms 194.117.136.177
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.