Caller Display "No Longer Available" after port - Page 4

Guy T · 13-01-2010, 11:02

Quote:

Originally Posted by BenMcr

It's not down to the area but the actual Telephone Switch you are on. So there is nothing I could post that would make sense to anyone outside VM.

Are you saying here that the switches are totally non geographic ? Do the switches from the original franchises no longer serve only their original area? It just seems to be a waste of my time and expensive CS time to have everyone ringing every month to check!

Thanks

BenMcr · 13-01-2010, 11:10

No of course the switches are geographic, but there can be several switches for a geographic area.

Just because one swtich in a geographic area may now be enabled for Caller Display, doesn't mean the others are.

Also, people living in next door streets may be connected to different switches.

Guy T · 13-01-2010, 11:52

If they are geographic a list of switches modified would still give an indication as to whether it was worth ringing CS to clarify - I am only trying to save CSR time here ! afterall it's free to call so I could waste their time every week!

sparky621 · 13-01-2010, 22:35

Quote:

Originally Posted by nigelmclelland

Ime on an ex-BT number.

Even better

I didn't get time to call them today but will definitely call asap. We really miss caller display, not so much to filter calls, but to log missed calls. Plus text was really handy at times.

nigelmclelland · 14-01-2010, 09:13

Quote:

Originally Posted by sparky621

Even better

I didn't get time to call them today but will definitely call asap. We really miss caller display, not so much to filter calls, but to log missed calls. Plus text was really handy at times.

Let us know how you get on then Sparky, I am not sure about asking for the texting as well, That might be asking a lot at this stage.

BenMcr · 14-01-2010, 10:09

Customers with Bill Area references 01-18 (ex-TW) can Text. Customers with Bill Area References 20-31 (ex-ntl) can't. There are no plans to change this at present, sorry

nigelmclelland · 14-01-2010, 11:48

Quote:

Originally Posted by BenMcr

Customers with Bill Area references 01-18 (ex-TW) can Text. Customers with Bill Area References 20-31 (ex-ntl) can't. There are no plans to change this at present, sorry

Thats not too bad, most of us have mobiles these days, however the more important issue is the caller ID.

AlabasterLyn · 14-01-2010, 11:54

My reference area is 22. I just phoned CS and was told that Caller ID is now available in Watford, Herts. I won't be convinced until I see it working. Will be brilliant if it does work

nigelmclelland · 14-01-2010, 12:03

Quote:

Originally Posted by AlabasterLyn

My reference area is 22. I just phoned CS and was told that Caller ID is now available in Watford, Herts. I won't be convinced until I see it working. Will be brilliant if it does work

Brilliant !! I think Caller ID is enabled everywhere ! my area code is 20 by the way.

---------- Post added at 12:03 ---------- Previous post was at 12:01 ----------

Quote:

Originally Posted by nigelmclelland

Brilliant !! I think Caller ID is enabled everywhere ! my area code is 20 by the way.

By the way my caller ID was on within the hour of ordering it, But it may take up to 24hrs. Let us know if it works.

AlabasterLyn · 14-01-2010, 13:41

Well it's actually working, I can't believe I can be so happy over something so trivial really

nigelmclelland · 14-01-2010, 13:56

Quote:

Originally Posted by AlabasterLyn

Well it's actually working, I can't believe I can be so happy over something so trivial really

Good stuff - Lets get more posts like this, AND an area code list if pos to save time for CSR ?

AndyCalling · 14-01-2010, 19:33

I have just called VM from my 02380 Southampton number (Eastleigh digital network, not Southampton analogue network) and got a UK operator who has enabled CLID on my line for £2.00 per month. Last time I tried (summer, when my VM connection was installed) they said it wasn't available. Ace!

I do have to wait 24 hours yet before it kicks in I was told. I'll post to confirm it's working when I get to test it.

sparky621 · 15-01-2010, 00:07

Quote:

Originally Posted by BenMcr

Customers with Bill Area references 01-18 (ex-TW) can Text. Customers with Bill Area References 20-31 (ex-ntl) can't. There are no plans to change this at present, sorry

To be honest texting was just a "nice to have".
As for no plans, well a few months ago there were "no plans" to roll out caller display so I live in hope as they say

Will prob call CS at the weekend.
Sparky

nigelmclelland · 15-01-2010, 09:32

Judging from the above posts it seems as if the spotlight here is on Customers with Bill Area References 20-31 (ex-ntl) being able to get caller display.

BenMcr · 15-01-2010, 09:49

It's actually on ex-C&W customers ie. bill areas 20-22. all original ntl and all ex-telewest customers can get Caller Display already