SD : TV price rises

[geordiechris]

Originally Posted by howardmicks

Had a email back ---

Thank you for your comments we received regarding the issues you have
had with your account.

First of all I?d just like to say how sorry I am to hear you?re not
happy with our impending price increase. I understand your concern, and
I'd just like to take this opportunity to explain a bit about our
prices.

We regularly review all the services we offer and we'll sometimes make
changes to make sure you're always getting the best service and the best
value we can offer. As always we're totally committed to bringing you
the very best in broadband, TV and home phone, in fact, Ofcom has
announced that Virgin Media delivers the fastest broadband speeds in the
UK, for the fourth year in a row. And we're working hard to keep it that
way.

Our price increase is a part of the terms & conditions of using the
services as it is with many service providers. Customers who are unhappy
with the change have 30 days from the date of being notified to
disconnect their Virgin Media account without any disconnection fees. To
do so just call our disconnections team free on the numbers below.

We have launched Virgin Media TV Anywhere. This facility allows the live
streaming of channels to the iPhone, iPad, PC or Mac alongside several
thousand hours of on demand content. The iPad and online versions will
also allow Virgin Media TiVo customers to tap into their TiVo boxes to
record shows, manage their recordings and change their series links.

If you have any general queries please speak to our Customer Care Team
for free on 150 from a Virgin Media line or 0845 454 1111 from any other
line.

Thank you for your patience whilst we were looking into this matter.


Yours sincerely


Scott Harrison
Virgin Media Complaints Team

Firstly if we aint happy with the increase we can allways leave,Cheers vm
and your patience whilst we were looking into this matter.maybe they have gone looking for there bleedin new channels lol.
Got to say that is the worse email every recieved back from vm and it looks that its been passed on to somebody on there complaints team,maybe the ceo`s office team are on there xmas party at the moment with are price increases they can certainly have a good one.
Will await next email and post on here once/if recieve

Come on, did you really expect a decent reply??

[Mad Max]

Originally Posted by geordiechris

Come on, did you really expect a decent reply??

Standard reply for any company who gets a letter of complaint from a customer, don't see much wrong with what they wrote tbh.

[Dave42]

so only got 30 day from letter or email to cancel

[Mad Max]

Originally Posted by Dave42

so only got 30 day from letter or email to cancel

Reasonable amount of time imo, surely you can get something else up and running or just cancel in that period.

[howardmicks]

Originally Posted by geordiechris

Come on, did you really expect a decent reply??

Not really m8

[Chad]

Originally Posted by Dave42

so only got 30 day from letter or email to cancel

BT only give 10 days. 1 month grace period to decide is pretty good.

[Dave42]

Originally Posted by Chad

BT only give 10 days. 1 month grace period to decide is pretty good.

yes im just looking at all the options at moment £76 for sky just for tv and that's without espn too only 1 recordable box instead of 2 I got now cant afford to pay £199 for second sky+ one so would say that's a no go at moment looking to other options too

[Chad]

Originally Posted by Dave42

yes im just looking at all the options at moment £76 for sky just for tv and that's without espn too only 1 recordable box instead of 2 I got now cant afford to pay £199 for second sky+ one so would say that's a no go at moment looking to other options too

Yeah having 2 recordable boxes is a major plus. With TiVo and V+ I can record 5 channels at once plus watch a sixth!

[affynity]

I currently spend like ~£80 per month and while I may get XL TV, but I don't subscribe to movies or sports, and with L Phone and only 10MB non-fibre-optic broadband, I'm really not getting a competitive deal. With this new price increase and the fact that a new customer can get what I currently get for around £20 per month less, I can see myself cancelling and choosing a different provider.
I have zero loyalty and zero sympathy for non-competitive providers, so a simple price match doesn't cut it with me.

[passingbat]

Originally Posted by affynity

I currently spend like ~£80 per month and while I may get XL TV, but I don't subscribe to movies or sports, and with L Phone and only 10MB non-fibre-optic broadband, I'm really not getting a competitive deal. With this new price increase and the fact that a new customer can get what I currently get for around £20 per month less, I can see myself cancelling and choosing a different provider.
I have zero loyalty and zero sympathy for non-competitive providers, so a simple price match doesn't cut it with me.

You need to phone VM as you are paying too much. I have XL everything and 2 tivos and pay less than that.

[nn012]

So new prices are up on VM's website. XL TV is showing as being priced at £24.50 when taking a phone line (wasn't it £26.50 before?), line rental £14.99 and XL BB at £19.50 (£18.50 before?). I'm guessing a £1 increase in the TiVo fee to £4 as well. I'm makin it an increase in my bundle of just £1.09 as I can't see any other increases that affect me. Doesn't explain why my prices are going up by £5.34

[BenMcr]

Originally Posted by nn012

So new prices are up on VM's website. XL TV is showing as being priced at £24.50 when taking a phone line (wasn't it £26.50 before?)

Yes, I believe that they've adjusted the new bundle price of TV XL and phone.

It was £31.50 for TV XL with TiVo on top of a phone line on the site yesterday, it's now £29.50

Although that's only a 91p decrease on the total bundle cost, once you factor in the line rental increase

[Dave42]

Originally Posted by Chad

Yeah having 2 recordable boxes is a major plus. With TiVo and V+ I can record 5 channels at once plus watch a sixth!

yes totally agree that's what I got 1 TiVo and 1 v+ box just did a price check for everything on sky comes to £103PM and only would get 1 to 3 meg bb that's shocking so would lose over 90meg bb speed and would lose espn too so no way I be doing that

[Joedm45]

Just been looking at the new prices and I make it a £6.84 increase on VIP from a few weeks ago when I last checked.

However, when attempting to change the VHD box for a 2nd TiVo the price shot up £18.25/month instead of the expected £5! Can anyone explain this? Is it too much to ask to get the pricing right on a website??? This surely can't be correct.

[BenMcr]

Originally Posted by Joedm45

However, when attempting to change the VHD box for a 2nd TiVo the price shot up £18.25/month instead of the expected £5! Can anyone explain this? Is it too much to ask to get the pricing right on a website??? This surely can't be correct.

I've flagged it again to the Sales team

Unfortunately what the website seems to be doing is dropping you down to the Premiere Collection + Extras, rather than just adding an additional TiVo fee to the VIP Collection