30-11-2012, 13:22
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#1486
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cf.geek
Join Date: May 2009
Location: Beyond The Sun
Posts: 707
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Re: TV price rises
Quote:
Originally Posted by BenMcr
I've flagged it again to the Sales team
Unfortunately what the website seems to be doing is dropping you down to the Premiere Collection + Extras, rather than just adding an additional TiVo fee to the VIP Collection
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Thanks Ben, much appreciated.
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30-11-2012, 14:57
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#1487
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: TV price rises
Just had my price rise £4.34 a month on top the rise earlier in the year represents a near 7 % rise in 10 months I would love to hear the justification in this currant climate.
I will offset some of the rise by paying the land line rental up front.
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30-11-2012, 15:17
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#1488
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Inactive
Join Date: Feb 2011
Location: Nottingham
Services: 70MB BB
Posts: 895
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Re: TV price rises
Quote:
Originally Posted by alwaysabear
I will offset some of the rise by paying the land line rental up front.
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Will likely do the same, but going to wait till just prior to Feb 1st to do so.
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30-11-2012, 15:25
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#1489
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: TV price rises
Quote:
Originally Posted by paultrademark
Will likely do the same, but going to wait till just prior to Feb 1st to do so.
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I have just contacted retentions and got a really good deal IMO. Paying line rental up front and keeping the same package my bill has dropped from £100.25 a month to £80.25 rising to £82.25 in February for a new 12 month contract.
Nice to see VM are prepared to look after long standing customers.;D
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30-11-2012, 16:04
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#1490
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,308
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Re: TV price rises
Quote:
Originally Posted by alwaysabear
I have just contacted retentions and got a really good deal IMO. Paying line rental up front and keeping the same package my bill has dropped from £100.25 a month to £80.25 rising to £82.25 in February for a new 12 month contract.
Nice to see VM are prepared to look after long standing customers.;D
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Nice to see that you got a good deal.
__________________
“The only lesson you can learn from history is that it repeats itself”
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30-11-2012, 16:13
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#1491
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: TV price rises
Quote:
Originally Posted by denphone
Nice to see that you got a good deal.
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Thanks Den
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30-11-2012, 16:47
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#1492
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Inactive
Join Date: Mar 2007
Services: 500GB TiVo (TV M), BB 100Mb, Phone M
Posts: 141
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Re: TV price rises
I've paid my line rental up front so have recently been paying £30 for 60Mb broadband and M+ TV. After getting my increase letter I phoned to cancel the TV and downgrade the broadband to 30Mb to save some money.
I was put through to retentions and was offered 30Mb broadband and M TV for £17.50 (plus the already paid for phone rental). I thought this was a good deal so I accepted.
However, I have just had a letter today which talks about a new contract and having 7 days to change my mind. The agent I spoke to made no mention of a new contract. Does this mean I am now committed for 12 months unless I cancel?
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30-11-2012, 16:50
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#1493
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cf.addict
Join Date: Oct 2011
Location: Newcastle
Posts: 363
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Re: TV price rises
Quote:
Originally Posted by nashmills
I've paid my line rental up front so have recently been paying £30 for 60Mb broadband and M+ TV. After getting my increase letter I phoned to cancel the TV and downgrade the broadband to 30Mb to save some money.
I was put through to retentions and was offered 30Mb broadband and M TV for £17.50 (plus the already paid for phone rental). I thought this was a good deal so I accepted.
However, I have just had a letter today which talks about a new contract and having 7 days to change my mind. The agent I spoke to made no mention of a new contract. Does this mean I am now committed for 12 months unless I cancel?
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Yes you will have verbally entered into another 12 months contract with them when you negotiated your deal.
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30-11-2012, 17:09
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#1494
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cf.mega poster
Join Date: Sep 2011
Location: North-West Kent
Services: VIP
Posts: 2,887
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Re: TV price rises
12 or 18.
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30-11-2012, 17:11
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#1495
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: TV price rises
Virgin have now got round to updating the prices for the price rise
BB 30Mb will be £14.50pm
BB 60Mb will be £19.50pm
BB 100Mb will be £27pm
These prices are if you take a phone line at £14.99pm
Broadband only prices without a phone line appear to have no change
TV M will be £13pm
TV L will be £21.50pm
TV XL will be £29.50pm
These prices are if you take a phone line at £14.99pm
The TiVo monthly sub remains £5pm an additional box remains £11.50pm
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30-11-2012, 17:23
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#1496
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Inactive
Join Date: Mar 2007
Services: 500GB TiVo (TV M), BB 100Mb, Phone M
Posts: 141
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Re: TV price rises
Quote:
Originally Posted by geordiechris
Yes you will have verbally entered into another 12 months contract with them when you negotiated your deal.
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Are they allowed to put me on a new contract without asking me first?
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30-11-2012, 17:31
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#1497
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: TV price rises
Quote:
Originally Posted by nashmills
Are they allowed to put me on a new contract without asking me first?
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They clearly stated in my call a new 12 month contract and I had 7 days to cancel.
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30-11-2012, 18:07
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#1498
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Permanently Banned
Join Date: Apr 2011
Age: 56
Services: XL TV, XL Phone, 30mb BB, 1TB Tivo
Posts: 3,722
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Re: TV price rises
I don't think they always do that, though. Anecdotally, at least. They should, of course
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30-11-2012, 18:32
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#1499
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: TV price rises
Quote:
Originally Posted by carlwaring
I don't think they always do that, though. Anecdotally, at least. They should, of course
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I suppose it depends, I always ask questions to make sure I know exactly what I am getting and what is involved, so maybe that is why I was told .
As you say it should be mandatory that the customer is made fully aware of the implications of their new deal.
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30-11-2012, 18:59
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#1500
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Inactive
Join Date: Mar 2007
Services: 500GB TiVo (TV M), BB 100Mb, Phone M
Posts: 141
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Re: TV price rises
Nowhere in the letter does it mention how long they've tied me in for but it does say if I've used any of the services since they were activated my right to cancel is gone. I think that is shameful business practice. Surely the letter should have detailed exactly what both parties are agreeing to and require me to sign and return as acceptance.
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