TiVo General TiVo Discussion Part 2 - Page 269

denphone · 18-05-2011, 15:55

Quote:

Originally Posted by chunkymonkey

Been up and running for about an hour and from what I can tell, all guide data has been downloaded and it's all working well. Loving it so far. The best feature for me is the Search all TV - much better than going through the guide to set series links. And the adding time to the start and end is not as long winded as people have made out.

Glad your first experience of tivo is a good one, l have had mine now for 4 weeks and so far no problems at all.

chunkymonkey · 18-05-2011, 15:57

Yeah it's all good. Just a quick question can you actually log in to the eBay app to your account?

devilincarnate · 18-05-2011, 15:59

Quote:

Originally Posted by chunkymonkey

Been up and running for about an hour and from what I can tell, all guide data has been downloaded and it's all working well. Loving it so far. The best feature for me is the Search all TV - much better than going through the guide to set series links. And the adding time to the start and end is not as long winded as people have made out.

Glad you are enjoying it

denphone · 18-05-2011, 16:03

Quote:

Originally Posted by chunkymonkey

Yeah it's all good. Just a quick question can you actually log in to the eBay app to your account?

No not at the moment as it is still in beta site mode.

Manster62 · 18-05-2011, 17:22

Hi,
Received first bill since I had Tivo installed - Tivo charges okay, but they are charging me £10 per month still as a V+ HD charge, plus £15.00 for second V box (less £8.50 discount?). I have the Tivo plus one V+ box which I kept and had put upstairs (replacing an old V box I had up there).

This doesn't sound right to me - particularly as a lot of people have had the second box fee waived. So - I'm paying £16.50 for the V+ box?

Spoke to Call Centre in India who, as usual, were less than helpful. Can anyone advise if they think I'm being charged too much and advise who I should contact to try to get this resolved?

Thanks

chunkymonkey · 18-05-2011, 17:27

Quote:

Originally Posted by Manster62

Hi,
Received first bill since I had Tivo installed - Tivo charges okay, but they are charging me £10 per month still as a V+ HD charge, plus £15.00 for second V box (less £8.50 discount?). I have the Tivo plus one V+ box which I kept and had put upstairs (replacing an old V box I had up there).

This doesn't sound right to me - particularly as a lot of people have had the second box fee waived. So - I'm paying £16.50 for the V+ box?

Spoke to Call Centre in India who, as usual, were less than helpful. Can anyone advise if they think I'm being charged too much and advise who I should contact to try to get this resolved?

Thanks

neil.berkett@virginmedia.com

devilincarnate · 18-05-2011, 17:28

Quote:

Originally Posted by Manster62

Hi,
Received first bill since I had Tivo installed - Tivo charges okay, but they are charging me £10 per month still as a V+ HD charge, plus £15.00 for second V box (less £8.50 discount?). I have the Tivo plus one V+ box which I kept and had put upstairs (replacing an old V box I had up there).

This doesn't sound right to me - particularly as a lot of people have had the second box fee waived. So - I'm paying £16.50 for the V+ box?

Spoke to Call Centre in India who, as usual, were less than helpful. Can anyone advise if they think I'm being charged too much and advise who I should contact to try to get this resolved?

Thanks

What is the total charges for the bill? And what was your last bill before this one?

Manster62 · 18-05-2011, 17:42

Total service charges this bill £224.25

Total service charges last month: £68.60

Just querying the two things really:

Should I still be charged £10 for the V+ box (I thought that this wasn't charged any more?)
If I'm being charged the £10 for V+, why am I also being charged the second box charge?

Cheers

muppetman11 · 18-05-2011, 17:42

Quote:

Originally Posted by chunkymonkey

neil.berkett@virginmedia.com

.co.uk not .com

denphone · 18-05-2011, 17:45

Virgin,s billing is a absolute nightmare and when you phone up they try to fob you off all the time.

Stephen · 18-05-2011, 18:04

Quote:

Originally Posted by chunkymonkey

neil.berkett@ virginmedia.com

VM email a dresses don't end in .com

chunkymonkey · 18-05-2011, 18:05

Quote:

Originally Posted by Stephen

VM email a dresses don't end in .com

.co.uk then

devilincarnate · 18-05-2011, 18:06

Quote:

Originally Posted by Manster62

Total service charges this bill £224.25

Total service charges last month: £68.60

Just querying the two things really:

Should I still be charged £10 for the V+ box (I thought that this wasn't charged any more?)
If I'm being charged the £10 for V+, why am I also being charged the second box charge?

Cheers

Did you pay for the TiVo ? Also on the newest bill is there any call charges? Just trying to work out the charges for you as the discounts on the bill may have gone up ?

Manster62 · 18-05-2011, 18:42

The total amount this bill includes the charge for the Tivo plus a partial (£2.70) months Tivo charge. The amount I have shown does not include the cost of any telephone calls and is the service charge only. It appears nothing else has changed on the bill - so in theory it is correct, but I am querying if I should be paying £16.50 for keeping the V+ box.

I'm on XL Tv, XL Broadband, Unlimited Phone - with so many odd charges/discounts that the bills are always a bit of a mystery to me!

Am I wrong in thinking that the £10 V+ monthly fee should have been stopped now? I thought I had heard that it had? But the India Call Centre denied that this was the case. I had the V+ since it was first released, but can't remember if I paid a one-off fee at the time, I'm sure I did because I seem to remember my husband complaining about the cost.

Digital Fanatic · 18-05-2011, 18:52

Quote:

Originally Posted by Manster62

The total amount this bill includes the charge for the Tivo plus a partial (£2.70) months Tivo charge. The amount I have shown does not include the cost of any telephone calls and is the service charge only. It appears nothing else has changed on the bill - so in theory it is correct, but I am querying if I should be paying £16.50 for keeping the V+ box.

I'm on XL Tv, XL Broadband, Unlimited Phone - with so many odd charges/discounts that the bills are always a bit of a mystery to me!

Am I wrong in thinking that the £10 V+ monthly fee should have been stopped now? I thought I had heard that it had? But the India Call Centre denied that this was the case. I had the V+ since it was first released, but can't remember if I paid a one-off fee at the time, I'm sure I did because I seem to remember my husband complaining about the cost.

You need to speak to Customer Care to have the £10 V+ charge removed.

Did you have multi-room BEFORE TiVo?