50M Think Broadband Ping Monitor Results (POST YOURS) - Page 48

pabscars · 21-10-2011, 14:37

Quote:

Originally Posted by pau1200

Well I have had my connection fixed and this is what i have been left with!

My Broadband Ping

The ceo's office is just as useless, they phoned me to get this sorted and they did but promised me a follow up call 2 days ago. Still waiting best not hold my breath. Im still just within my 28 days so a cancelation is in order. I cant beleive the hassle this move to vm has caused. 5 days holiday wasted for nothing, now i bet ill have to pay a reconnection back to sky.
Can anyone get me a phone number to the ceo's office or any other advice, given up with vm support forums.
This connection is not good enough for gaming

What was done to fix it exactly

Looks pretty mullered to me

---------- Post added at 14:37 ---------- Previous post was at 14:35 ----------

All you want to find out is, is it high utilisation in your area. If so bail now before it get's ugly would be my advice.

pau1200 · 21-10-2011, 14:51

They did a repull on the coax and tbh its improved alot but its still very poor. How can i find out about utilisation in my area because cs wont tell me anything.

pabscars · 21-10-2011, 16:02

Quote:

Originally Posted by pau1200

They did a repull on the coax and tbh its improved alot but its still very poor. How can i find out about utilisation in my area because cs wont tell me anything.

Just ring it in as a fault and ask them to check utilisation for you (upstream and downstream), but wait till your connection is in the crapper (peak time) or whenever you are having problem's. (check your TBB Ping Monitor for clarification on time's when it's been particularly bad.)

I've always found the CEO's office to be pretty decent and in the past have been able to check utilisation over the previous 3 days or so.

pau1200 · 24-10-2011, 12:19

Booked in another fault and they have said there is not a utilisation issue in my area. I have noticed that my ip address changes everytime i reboot my modem. Surely this is pointing to a utilisation problem.

pabscars · 24-10-2011, 13:03

Quote:

Originally Posted by pau1200

Booked in another fault and they have said there is not a utilisation issue in my area. I have noticed that my ip address changes everytime i reboot my modem. Surely this is pointing to a utilisation problem.

Try setting up your TBB monitor again making sure your using the correct IP address.

I can't comment on the IP changes as I don't know why it would keep changing, AFAIK Virgin's IP's are dynamic and generally don't change that often.

Maybe some our Guru's can comment.

Bullstein · 07-11-2011, 18:29

Here's my mates up to 8MB Sky ADSL

Why can't VM get the jitter like this?????

horseman · 08-11-2011, 16:40

Quote:

Originally Posted by pau1200

Booked in another fault and they have said there is not a utilisation issue in my area. I have noticed that my ip address changes everytime i reboot my modem. Surely this is pointing to a utilisation problem.

Definitely one for Ignition!
He enjoys my little "pseudo technical giggle factors", so not to disappoint here's 2 wild hypotheses:

1. DHCP pool is set too low AND lease too short.
OR
2. Static/Passive load balancing is changing linecards to different DHCP scope (which touches on utilisation issue)

Ignitionnet · 08-11-2011, 17:23

Quote:

Originally Posted by horseman

Definitely one for Ignition!
He enjoys my little "pseudo technical giggle factors", so not to disappoint here's 2 wild hypotheses:

1. DHCP pool is set too low AND lease too short.
OR
2. Static/Passive load balancing is changing linecards to different DHCP scope (which touches on utilisation issue)

1. Maybe
2. Nah, all line cards have access to all scopes, the scopes are hosted on virtual bundle interfaces not mapped to hardware line cards.

I'd be interested in seeing what the CPE being used is, if it's a Superhub in router mode the plot thickens.

Firmsky · 16-11-2011, 09:16

Noticed my ping test results have gone to grade B since moving onto 100meg.

kwikbreaks · 21-11-2011, 14:17

I'd like an appraisal of this chart please.....

I noticed that following an outage my channels and IP had changed so asked on the community forum if the original fault report still stood and got the following response

Quote:

It appears that the utilisation upgrade works in the area have now been completed. You have been migrated onto a different CMTS (nrte-cmts-25) so the reference will now no longer apply.

To my eye it still looks pretty poor (the period around 10pm can be ignored as I was downloading somehing then).

Chrysalis · 21-11-2011, 18:51

that chart to me looks worse than your previous, what are speeds like now?

kwikbreaks · 21-11-2011, 19:42

Speeds are pretty much spot on for 10Mbps

Pingtest.net rates it as A but considering MK is only 15miles away to my mind the ping is poor as is the jitter.

Fortunately I'm not a gamer but I do have a VOIP phone

If this is how things look after a congested area has been resegmented then the sooner I can get Infinity the better. I'll wait to see how things look after the new traffic management regime has been in place a while but there is no chance I'll be upgrading that 10Mbps and may take my chances on ADSL again if Infinity doesn't get a proper date soon.

Ignitionnet · 22-11-2011, 17:44

Quote:

Originally Posted by kwikbreaks

Pingtest.net rates it as A but considering MK is only 15miles away to my mind the ping is poor as is the jitter.

You'll be getting to MK via London and wherever else, geographical distance isn't really a guide.

Chrysalis · 22-11-2011, 20:04

funny enough I was going to namesco via manchester earlier, hence the slower speeds than maidenhead.

Ignition any comments on my slow 20 hours a day downloads?

kwikbreaks · 23-11-2011, 09:51

Quote:

Originally Posted by Ignitionnet

You'll be getting to MK via London and wherever else, geographical distance isn't really a guide.

Yes of course - I was being naive.